Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Great customer service and explanation of the sales details.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Very organised, allocated same salesman which makes it easier for contact and queries. Quick and easy process and friendly team. Always use this garage and never had a problem. My husband also uses this same garage with no issues.”

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(Jennings Ford Stockton) - Posted 6 years ago

“Sale Exec Chris was 1st class. Very Helpful, listened to what I needed, upsold the extras - GAP- Tyres & Wheels & Servicing cover with confidence and clarity.”

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(Jennings Mazda Sunderland) - Posted 6 years ago

“I found just the car I was looking for, I was dealt with by an excellent salesperson and am delighted with the deal I got.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Great service and good communication”

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(Jennings Ford Commercial Middlesbrough) - Posted 6 years ago

“the vehicle was advertised as full service history and 1 owner I am still waiting the service history and the registration document when it arrived shows 2 owners.”

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(Jennings Ford Commercial Middlesbrough) - Posted 6 years ago

“Very good service with ffiend lying and helpful staff.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Excellent customer service and my salesman Geoff Allen was extremely helpful and made me feel special!”

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(Jennings Ford Stockton) - Posted 6 years ago

“Great buying experience”

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(Jennings Ford Gateshead) - Posted 6 years ago

“I recently bought a Ford eco-sport sales assistant was very helpful not pushy I would recommend Jennings motor group to anyone”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“we seen a car we liked online at Jennings Dunston so we went through to have a look and a short test drive, salesman Gareth was pleasant and no pressure which my Wife and I both liked, we took a day to decide if we wanted the car then rang back to arrange to go down have another look and address the few little niggles the car had, we went down spoke to Barry, again very pleasant and paid our deposit, I rang Gareth a couple of times as the car which is a ford fiesta zetec-s black edition with a mountune upgrade package on it. It had a broken bracket on a pipe which is part of the upgrade package, it was missing the hand held mountune device, had a few scuffs on the bumpers, needed mats and a spare wheel kit all of which was meant to be getting addressed, After a week or so Gareth rang saying he couldn't get the pipe as it was out of stock and he was waiting for the hand held device from the previous owner but did we want to collect the car anyway and they would sort it out later, My wife and I called after work to collect the car we could still see a few scuffs on the bumper which i agreed i would sort out rather than have the bumper blown in, everything else at this point had not been addressed. I rang Gareth about a week later to ask what was happening and eventually he rang back to say everything was ready to pick up other than the pipe was still out of stock, we arranged to call down Saturday after lunch to collect everything, we arrived Gareth had us mats, mountune device but he couldn't find us a spare wheel, he asked if we could call back another day to collect that, and the pipe apparently was still not in stock so i said i would arrange to have the pipe welded as i was getting a bit sick of running up and down to the garage and having to ring up the garage asking what was happening. we called down a few days later and Barry helped us put the spare wheel into the boot. A few days later after looking through what Gareth had given us i noticed the cable to connect the mountune device to the car was missing, again i rang to enquire about this and was told Gareth would ring me back, i received no phone call so i rang back the next day to be told Gareth was off but they would get someone to ring me back, after a few hours Barry rang me to say Gareth was sorting it out with the previous owner and would be in touch soon, i left it for over a week but still heard nothing so i rang Gareth today at 9.49 to be told he was busy but they would send him an email and he would be back in touch but i am still waiting for a call back. In the time we have been dealing with Gareth i have rang him 4 times and each time he has been busy and i was told he would ring me back, every time i have had to ring back the next day to arrange for him to call me back. I have since found out the pipe i agreed to get repaired as the garage was taking to long to source cant be repaired it is going to cost me £105, the scratches i again said i would get done as i do not want the Jennings body shop to do as they have dulled the bumper where they have been buffing them is going to cost me around £150 and the Cobb AP3 OBD2 cable is going to cost around £90, Having used Jennings washington before and had an excellent experience i thought all Jennings would give us the same experience, unfortunately this is not the case, normally i would expect to buy a car, you can expect the car not to be perfect if its a used car but normally the garage bends over backwards to help as much as possible especially if they are using the upgrade products on the car to promote the car and sort out any niggles, this 1 has felt to me like they have took my £10995 and then couldn't care a less about what happens next as they have my money, i seem to have to do all the running around and then do not get phone calls back which i think is very unprofessional and very annoying. I can honestly say i feel like giving the car back and asking for my money back as this has been a pain since we paid for the car and 1 of the worst car buying experiences i have had. since this review all problems have been rectified very quickly and efficiently. Richard Atkinson”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

We’re sorry to hear about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 6 years ago

“very focused customer service at all levels”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Recently bought a Ford Approved S-Max from Jennings Ford. The service was excellent, very happy with the car and Alex, our salesperson was very relaxed, non-pushy, helpful and made the whole process as easy as it could be. Many thanks”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Easy to use on-line service, two items delivered within days, good products”

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Posted 6 years ago

“Very quick delivery of the item. A very good price, no fuss service. Would recommend.”

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Posted 6 years ago

“I needed over £200 of accessories for my new Kia Soul and wanted to ensure that they would fit. I wrote to them using their website asking if what I wanted to order was compatible but never received a reply. I later ordered one part which I believed would fit and I received that in good time.”

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Posted 6 years ago

“the mazda salesman was most helpful and explained all the offers very well and did not pressure us into making a decision on which car to buy and how to finance it.”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Great and friendly service, from the first phone call with Sam to the car key hand over with Ian. Made buying a car for the wife a stress free experience - THANK YOU.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Salesman Eddie McCarthy was extremely proficient and understanding of our needs in purchasing the right car. He was very knowledgeable of the car and the purchasing process, not forceful, giving us plenty of time for discussion . We have already recommended him to friends thinking of purchasing a car”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews