Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

Questions

Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Jennings Motor Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent attention from sales ex. James Mann.However not happy with your service plan where I pay for 3 services,but only get 2,before I replace car”

Helpful Report

(Jennings Kia Stockton) - Posted 6 years ago

“Arrange to view vehicle but it was dirty (probably used for collecting parts) mileage on receipt was double advertised mileage and boot cover was missing on delivery”

Helpful Report

(Jennings SEAT Middlesbrough) - Posted 6 years ago

“5* treatment from enquiring about a new car to purchasing and picking it up. Thank you Graeme Reynolds from Jennings at Stockton”

Helpful Report

(Jennings Ford Stockton) - Posted 6 years ago

“Very easy to deal with”

Helpful Report

(Jennings Mazda Middlesbrough) - Posted 6 years ago

“I wouldn’t spend another penny at jennings. Terrible customer service on a defect discovered 4 days after spending in excess of £21,500. On the roof of a cx5, offered a bodge job repair but no idea how long they would need my car to repair it. Arthur Daly was more honest.”

Helpful Report

(Jennings Mazda Middlesbrough) - Posted 6 years ago

“I am very happy with the car I bought and the customer service they provided. They resolved my issues quick without any hesitation. They put customer satisfaction in a high priority.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Great customer service. No pressure from Salesman, made the experience enjoyable. No pressure to buy add on's although products were discussed”

Helpful Report

(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Would of put really good as all the lead up and the handover process was good, how ever as soon as drove the car away from the dealership ( which I travelled all the way up from Northampton to pick up ) the back seats were rattling.... i wasn’t sure what it was as I was driving home...I had to take it to my local ford garage the next day to be told I need new brackets for the back seats which wouldn’t of just happened as I drove away... not the best feeling to pick up a £14,500 car as I have to wait now till a week to be fixed and deal with the annoying rattling Till then, atm I don’t reallt want to drive it ! I’m sure from a sales check point of few and the fact I was told told it’s a common problem for the focus st line form my local dealership makes me think was it propley check over??? ... I do Hope this is the only problem I counter as would be very upset. Nick”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Both the agent Chloe Rooney and Callum did every thing they could of to make our experience pleasant”

Helpful Report

(Jennings SEAT Middlesbrough) - Posted 6 years ago

“If you have ever been concerned about buying a car on line then think again! I have recently purchased a Ford Fiesta from Jennings where the customer service down to the delivery exceeded my expectations - a great service from Jennings and I would also like to give a shout out to Tayler the Sales Executive who made the whole experience a pleasure!”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Our sales executive was Gethin Williams and my I say what a gentleman he is , he was polite curtous pleasant a pleasure to deal with, he went the extra mile to accommodate our needs and was very informative and knowledgeable about the cars and guided us to the right car for our needs. I feel Gethin is a credit to Jennings Ford and because of him I will be a repeat customer and definitely recommend Jennings Ford to friends and family. He made the experience of parting with a lot of money a pleasure. We love the car ford fiesta ecoboost titanium as much as the customer service. The only criticism I would make is having to walk over to the main building for coffee the used car office would really benefit having it's own coffee machine. Thanks again Gethin.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Excellent customer service from Dan Smith (Car Sales Executive). I got the car I wanted at a price I could afford. Thanks again Steve Dunnett”

Helpful Report

(Jennings Ford Gateshead) - Posted 6 years ago

“Very good service Peter Nesbitt was excellent. Thanks Saul”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Excellent service throughout my contact with jennings especially my sales executive graham reynolds who covered everything about me buying my new car and answering all my queries very professionally demonstrating his overall knowledge about my new car.”

Helpful Report

(Jennings Ford Stockton) - Posted 6 years ago

“We were very disappointed that we never received the flowers that were promised and in the deal was agreed a full tank of petrol, we received half a tank of petrol. Never the less we took the car after showing (Maz) the salesman, the rear pull/roller cover was missing, the salesman (Maz)returned two minutes later with a new pull/roller cover from another vehicle. When we got home the plastic floor cover in the boot was missing to. My brother is looking to change his Kia and I think we will be looking at another garage in the future. Maz seamed very efficient and really hard working a pleasure at times to deal with.”

Helpful Report

(Jennings Kia Stockton) - Posted 6 years ago

“Excellent service, reserved the car until we were able to visit and then held it until we were able to return and pick it up. When we pick up the car it was well presented and ready for us. The team at Jennings were very courteous and helpful, a great experience, thank you.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Fab service received from Steve tennent very helpful to me when choosing my new car thanks again”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Luke C was fantastic, great service and very helpful!!!”

Helpful Report

(Jennings SEAT Middlesbrough) - Posted 6 years ago

“Absolutely professional, no pressure sales. Martin Downing was a pleasure to deal with and loving my new Mazda 3 sport nav. Would recommend Jennings Mazda in Middlesbrough...... great job guys.”

Helpful Report

(Jennings Mazda Middlesbrough) - Posted 6 years ago

“We have today taken delivery of a Renault Megan Dynamique S Nav 2017 from your Stockton branch. We would like to put on record how professional, courteous and patient your Sales Executive Graham Reynolds was. We were made to feel our custom was important and the car was very well valeted on pick-up. Would certainly recommend the service you give.”

Helpful Report

(Jennings Ford Stockton) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews