Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

Questions

Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Jennings Motor Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came for a new car and was delighted with my purchase. Wasnt forced to buy any extra's or packages but were explained to me.”

Helpful Report

(Jennings Kia Washington) - Posted 6 years ago

“I recently purchased a Ford S Max form Jennings of Southshields, excellent service, friendly helpful staff.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“excellent service, talk through options nothing too much trouble”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Recently bought a Citroën c4 from James at Jennings Dunston, was great no high pressure sales no waffle, answered my questions honestly, very fair price for part exchange. Car bought at a good price and happy with the package put together including service, mot, wheel refurbishment. Will be recommending to others.”

Helpful Report

(Jennings Ford Gateshead) - Posted 6 years ago

“We recently bought a new car from Jennings and the whole transaction was made very easy and hassle free. Chris Hargreaves (Sunderland) was very approachable and professional and we were very happy with the service he provided. We have used Jennings on previous occasions and would certainly recommend them for a good deal and top customer service.”

Helpful Report

(Jennings Mazda Sunderland) - Posted 6 years ago

“Lovely car, thought i might have got some mats with 12.5k car tho so bit dissapointed with that, had to chase progress of delivery up also, otherwise happy eith car”

Helpful Report

(Jennings Kia Washington) - Posted 6 years ago

“The service I received from Jennings Ford was exceptional, I was looking for a Mondeo Vignale and could not find one in west cumbria. I looked on Jennings website and there was a few to choose from and two I was very interested in, so I rang up and went to South Shields 109 miles away to view the cars the next day. I was greeted at the door by Peter Brown, who made us very welcome and comfortable. we discussed my requirements and then went to look at the two cars, went for a good test run and decided which one I wanted. We then came inside and started the paperwork over a nice coffee. At no time did I feel any pressure it was more like buying a car off an old friend and nothing was any problem. Peter was very knowledgeable about any questions I asked. Paperwork done we set off on the 109 miles home. We arranged to pick up the car on Wednesday at 3 pm and after we arrived about 3 and another warm welcome from Peter there was some final paperwork to do and then the car was brought to the door gleaming for us to see. We said our goodbye and set off on our way home, in all we had done about 440 miles to get this car and it was worth every mile. I am delighted with the car and the service, well done Peter and well done Jennings Ford.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“I spent £16k on a used car, only to discover the floor mats had been taken. I questioned the sales manger and requested replacements and was told that “we will take a set from another car when one comes in” this was not satisfactory to me and requested that a new set to be ordered, I was then informed that the manger said “we don’t order new mats for a used car” £16k an they will not order new mats! Disgusting! Customer service and communications absolutely shocking. I will not be bring the vehicle back for any form of work/service etc and I will not be recommending Jennings to anyone.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Very professional service this is my second ford car I have had from them and it is perfect very happy and will definitely buy my next Ford from them.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Very simple purchasing path and extremely helpful workers.”

Helpful Report

(Jennings Ford Stockton) - Posted 6 years ago

“Appointments running late, delays on paperwork, several mistakes on paperwork created by Ford meaning the car delivery and finance were further delayed, delayed delivery date, car delivery was then also 3 hours late, driver who dropped it off was incredibly rude and obnoxious towards me and scratches had not been fixed, which were promised upon delivery. I have contacted the sales person twice over the last week to ask if these could be sorted, as agreed. No reply. very disappointed with the customer service. We have bought a car last year from Nissan and their customer service was outstanding. however, the car we have we are pleased with”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Provided me with a quality used car at a great price with a friendly salesman to help me navigate the process. Good experience all round.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Very good service and very good in helping me choose the right car for me”

Helpful Report

(Jennings Kia Stockton) - Posted 6 years ago

“Sales advisor Chris was welcoming and informative. It was my first visit to Jennings after many years with the same car company. I’m very impressed with my Kia Sportage gt line and couldn’t be happier”

Helpful Report

(Jennings Kia Washington) - Posted 6 years ago

“Friendly service”

Helpful Report

(Jennings Ford Gateshead) - Posted 6 years ago

“We dealt with Jack Tyreman from start to finish for both ourselves and our youngest son and he was so helpful and considerate of our wants and needs that we certainly wouldn’t hesitate in recommending him and the Teeside branch to any family and friends. Very happy customers xx”

Helpful Report

(Jennings Kia Washington) - Posted 6 years ago

“The salesman (Elijah) was extremely helpful and pleasant, understood exactly what I needed from my car, and found the correct car for me.”

Helpful Report

(Jennings Kia Washington) - Posted 6 years ago

“Couldn’t have been more helpful. Thank you!”

Helpful Report

(Jennings Kia Stockton) - Posted 6 years ago

“Bought a new Fiesta two weeks ago, few teething problems with the computer system, spanner was on all the time! But Stuart the salesman sorted it for us, also excellent service from the service staff especially Fiona. Very pleased with my purchase.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Excellent service when buying my new car ! Extremely professional and informative and also a very friendly and relaxed as I was a little nervous with buying a new car. My sales executive Jack Tyreman at Kia garage ( Preston Farm Stockton) couldn't have been more helpful to me in the process. I highly sing their praises and a Thank you. I will Definitely only come back to Jennings in the future. And I am Loving my new Kia Picanto !!”

Helpful Report

(Jennings Kia Stockton) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews