Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sir First,The driver tried to deliver the car to the wrong address. Several letters have gone to the wrong address with my name on them The post office contacted me about this. The person at that address went to the post office and complained. All letters were sent back.The paper work I got with the car has got the wrong address on them. The paper work I got from fords has got my name spelled wrong. I asked to keep my own number plate, I still have not got it.I have had this number plate for several years never any problems before.I got my last car from you 3 years ago great service,bad service from start to finish this time I have phoned several times but no satisfaction. Thanks, William Roche.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 8 years ago

Thank you for contacting us, we’re sorry to hear about your experience. I have passed this information on to the branch and you should receive a call soon so that we can attempt to resolve the issue. Please take the time to contact our complaints department so that we can address the issue formally. https://www.jenningsmotorgroup.co.uk/alternative-dispute/

Posted 8 years ago

“Excellent service from Steve as usual this is the fourth car i have purchased from this garage everyone first class.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Entirely happy with the Service I had from your salesman. No hassle, everything he said he would do, he did to my satisfaction. I'm very pleased with the Kia Sportage. I've already recommended to friends and family the service I received. Full marks.”

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(Jennings Kia Stockton) - Posted 8 years ago

“Excellent customer service from all staff. Hand brake adjustment was completed quickly and efficiently. With the added bonus that the car was cleaned to my daughter suprise. One day she might clean the car!”

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(Jennings Kia Washington) - Posted 8 years ago

“Although very happy with the sales service, I was disappointed with the condition of the vehicle upon collection. If the vehicle was valeted, as promised, it was a very poor job. Sun visor dirty, small unwashed areas of paintwork, marks on upholstery, dirty mirrors, inside sills unclean etc. In addition, after completing a questionnaire shortly after purchase where these issues were highlighted no further contact from Jennings was made.”

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(Jennings Kia Washington) - Posted 8 years ago

“Great item at great price. Bought from UK and almost half the Australian price including Postage Very helpful when asked a question thanks once again”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“Cannot fault the service of Jennings. Items arrived as stated and on time. Thank you.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Wrong item supplied and no response to my email”

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(Jennings Ford Commercial Middlesbrough) - Posted 8 years ago

We’re sorry to hear to about your experience. I have passed your details onto our parts department and you should receive a call shortly to try and resolve the issue. Please can you take the time to contact our complaints department so that we can address the issue formally. https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 8 years ago

“Very attentive prior to purchase, but once they have your money, the service evaporates. Purchased a car at the beginning of August and three months later, still no sign of V5 log book or service history documents despite countless calls, messages and E-mails to the dealership. Purchased the car based on the length of the warranty, thinking that if there were any issues we would have the peace of mind of being able to just return the car to the dealer and let them take care of things. However, having experienced what this dealer considers to be 'service', I am now more concerned about this car than I have been about any other that I have owned. My advice to anyone considering buying a Kia would be to reconsider your options, but if you do have your mind set on the specific manufacturer and model, save yourself significant time and stress and look to another dealership.”

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(None Selected) - Posted 8 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please can you take the time to contact our complaints department so that we can address the issue formally. https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 8 years ago

“Excellent service from all concerned with my purchase.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Dealt with a nice young chap called Chris Jennings (no relation apparently!). Explained all about the car to me - it is an automatic - only ever driven manual. On the dy of pick up dealt with me in a very proffessional and courteous manner. Well done!”

Jennings Motor Group 5 star review on 2nd November 2016

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(Jennings Kia Stockton) - Posted 8 years ago

“Excellent service received”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Excellent customer service the salesman was not pushy, explaining everything asked. Looked for a good deal for what I wanted and I am very happy with my purchase. Thank you.”

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(Jennings Kia Stockton) - Posted 8 years ago

“very good service and reliable i would recommend you to any one which i have done R0Y McDONNELL”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“It was the first time that I had bought a car "over the internet", and so I went into the situation with a bit of apprehension. I was part exchanging my Ford Fusion for a Ford B-Max. I need not have worried. Everything went smoothly. The car arrived on time; it was in superb condition and overall I was delighted with the purchasing experience.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Great service, staff were always very helpful.”

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(Jennings Kia Stockton) - Posted 8 years ago

“girl was very curtious and welcoming , spoke 2 us before she started work ,even though it was not here department, Danielle followed up with after sales . so she was good all round”

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(Jennings Kia Washington) - Posted 8 years ago

“Service received was of the highest standard. Sales rep Eddie was professional and courteous at all times. Would definitely recommend Jennings Ford to family and friends.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Excellent service - from the time I placed my order in the evening and was contacted by Andy P. first thing the following morning when having checked my order, he realised I had ordered the incorrect item for my vehicle. He also helped and included in my order another item that I was having difficulty in locating from other suppliers. I am so pleased with the outstanding service I experienced. Thank you again so much for your attention and I would not hesitate to recommend your business.”

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(Jennings Ford Stockton) - Posted 8 years ago

“3rd car in 11 years from this dealership and 3rd time I've been more than happy with the process. The cars are always in as new condition.”

Jennings Motor Group 5 star review on 19th October 2016

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(Jennings Ford Direct South Shields) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews