Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

Questions

Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Jennings Motor Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales side good internet telephone side crap”

Helpful Report

(Jennings Ford Commercial Gateshead) - Posted 7 years ago

“the salesman I dealt with was, courteous, pleasant and was helpful in my decision to purchase from Jennings”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Great customer service, smooth hand over”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“Good service and good cars”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Jennings were easy to buy a car from. No hassle salesman who was knowledgable and helped me get a great deal.”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“This is the third car I have had from Jennings and each time it has been a simple process.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 7 years ago

“I have already sent an email to nas.khan@sjennings.com on with August 2017. I have not yet received a response. Ref: NU63 ZZB Dear Mr Khan, In response to your request for Customer Service feedback I wish to inform you of my recent experience with your company. I was keen to put business to Jennings Ford Stockton following positive reviews from colleagues and friends. On purchase of my vehicle on Saturday 19th August 2017, it was agreed as an integral part of the sale with the Sales Representative, Jonathan Young, that the vehicle would be professionally attended to in order to remove chip damage to the front bumper and to the driver's door handle. The metallic section of handbrake trim was also missing and required a new part. The areas of concern were pointed out to the Sales Representative and notes taken as to my requests. It was agreed as a integral part of the purchase that the paint damage would be attended to professionally with a bodyshop repair and the missing handbrake trim replaced. I was informed the vehicle would be appropriately attended to and ready to collect on Wednesday 23rd August 2017. On Wednesday 23rd August 2017 I was informed the handbrake trim had been ordered but had not yet arrived. On Thursday 24th August 2017 I was informed the vehicle was ready for collection. However, I was appalled to find the Sales Representative had touched up the areas himself with a paint brush, increasing the damage by painting over areas previously unaffected. Jonathon had the touch up paint with him as I surveyed the vehicle. The handbrake trim part, though now present, had been damaged and Jonathon informed me it had been damaged on fitting. I explained my dissatisfaction. No further discount was offered. I felt I had to accept the vehicle as I had travelled through from Darlington and had no return transport available. I have arranged a body shop repair and have been charged £80 to correct the original paint issues and repair the further bodywork damage inflicted. A receipt can be presented. I am reluctantly willing to accept the damaged handbrake trim as I fear arranging a further replacement will lead me into further distress. The experience has made me reluctant to recommend Jennings Ford and I can only hope that rather than this being the usual level of service considered acceptable, that I have simply been unfortunate in my only business with the company. Yours Sincereley Martin Hutchinson Sent from my Samsung Galaxy smartphone.”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“Today I was supposed to pick my daughter's FIRST car up, only to be told it won't be ready until MAYBE Friday. As you can imagine how disappointed she is. Myself and my husband have arranged to take time out from work to go and pick the car up. Also the insurance started as from today, insurance is costly to say the least so another couple of days or more would make a difference.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 7 years ago

“The customer experience was the best that I have ever had. Nothing was too much trouble for Chloe Rooney, who was efficient in her job and extremely professional. Nothing was too much trouble.”

Helpful Report

(Jennings SEAT Middlesbrough) - Posted 7 years ago

“Great product, great service, and knowledgeable staff who knew their products so we're able to challenge and advise so I made the right choice”

Helpful Report

(Jennings Mazda Middlesbrough) - Posted 7 years ago

“The sales advisor Ian McGrath was excellent very knowledgeable professional and extremely helpful.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 7 years ago

“Very Organised, relaxed service by Kyle Morrison at Jennings Middlesbrough! Which is what i look for when buying a car.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 7 years ago

“Friendly and professional approach from staff”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“Well I was pleased the vehicle I was looking to buy was brought to a show room nearer myself. I will be happier once I actually get my car...”

Helpful Report

(Jennings Kia Stockton) - Posted 7 years ago

“Had the Van I wanted.No messing around in doing the deal.Sorted delivery even though I was 250mile away.Top service.Very helpful would highly recommend”

Helpful Report

(Jennings Ford Commercial Gateshead) - Posted 7 years ago

“I bought a car over the phone from Chris Todd. He was very helpful and friendly; a credit to your company. He made making the decision to buy from Jennings easy, even though I was somewhat nervous about buying a car I had never seen in person before. When it arrived it was immaculate and I couldn’t find any faults, I will recommend your company to everyone looking to buy a car. Excellent customer service!”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“Sales representative was positive and professional. Easy to deal with.Car was in a sorry state as had just been take in. Car after preparation to a high standard reflects positively on Jennings reputation .”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 7 years ago

“We found the service provided by yourselves very efficient and were pleased with our purchase.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Very easy to deal with prompt at answering any questions or requests first class service”

Helpful Report

(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Graham Reynolds is a great salesman! Thanks, Man. I really happy about my new car! ????”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews