Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, knowledgeable, also got the offer I wanted,”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“From start to finish they were really helpful and I will definitely be going back when I want to upgrade”

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(Jennings Ford Gateshead) - Posted 7 years ago

“The sales person, Callum could not have done more. He went the extra mile with customer service”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Efficient and helpful”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“A lot of information on each vehicle on the website and easy to compare models, competitively priced, delivery as requested and v helpful, informative delivery man. Happy with my choice, and with how Jennings fulfilled it.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“They were up front with all information about the new car.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Very helpful”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“The salesman (can't remember) his name) was very helpful”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Love the car but your ads were incorrect. I have discussed this with Jonathon (Stockton). Car was advertised with DAB radio, motion sensors and tyre pressure warnings. It does not have the DAB or motion sensors and I am not sure regarding tyre pressure sensors. Having a DAB radio was one of the reasons that I was interested on the car. I have 3 members of my household with Jennings cars it would be decent to receive some form of renumeration for this error. Thanks C Martin”

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(Jennings Ford Stockton) - Posted 8 years ago

“The Items I ordered were on special offer but due to the high cost of postage and packing wiped the saving out,that's why it's only 4 stars”

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Posted 8 years ago

“Good service, helpful staff.”

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Posted 8 years ago

“Very happy with the service I received! Love the car I bought.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“The service given throughout my purchase of a second hand ford fiesta was brilliant. The sales rep was very helpful and went the extra mile to satisfy my special requirements. I would recommend this garage and will go back in the future.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Very pleased with the service I got from this dealer would use them again .”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Just purchased a focus from Jennings Stockton,well pleased with the level of information and service I received,for a second time around.thanks Marcus”

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(Jennings Ford Stockton) - Posted 8 years ago

“The service I received in particularly from Paul Nixon the sales executive has been excellent! I ordered a new RS and he kept me up to date through the 11 month wait. He has been helpful in arranging alterations to what I wanted and always available to contact with a prompt reply. Hopefully this good service will continue though the warranty and servicing period”

Jennings Motor Group 4 star review on 13th March 2017

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Ordered parts no problem. What I did like was the check by yourselves to ensure parts matched reg no. All email notifications were prompt and timely keeping me updated with delivery”

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Posted 8 years ago

“Hello the roof rack was very good quality with one exception. The end pieces are very loose and have to be secured with insulation tape. Why doesn't a rack of this quality and price come with lockable end caps, like Thule products. Are they available separately. At the moment l have to keep my bike rack on as l don't want the hassle of having to remove and retape the end pieces. With my Thule rack l would have removed the bike rack when not in use, this is not practical for the reasons explained.”

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Posted 8 years ago

“The transaction went smoothly, I was kept well informed and the items were well packed and shipped promptly. The only glitch was that the invoice was made out in the name of the company I work for instead of my name which caused some problems with duty at customs. DHL were able to sort it out though (eventually), and it didn't delay delivery.”

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Posted 8 years ago

“It was quick and easy and hassle free from start to finish thanks big time to Carl.”

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(Jennings Kia Washington) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews