Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m Over The Moon With My Purchase From Jennings Seat Middlesbrough. My Sales Advisor Chloe Rooney Was Amazing Listening To My Every Need And Very Knowledgeable Massive Thank You To Her!”

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(Jennings SEAT Middlesbrough) - Posted 6 years ago

“I had very good service from start to finish on the purchase of my car ,thanks to all involved ,”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“The car is great so far, My husband and i are driving to travel around for a wedding & visiting my family. Thank you for bring a Ford car. Sale man has been to brillant who text me or email me because I’m deaf”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Excellent service all round from booking the test drive to the hand over. Only thing I could complain about is very small as I didn't get the rear mats I was promised I only got front mats. Other than that I'm very happy”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“HI,from the first phone conversation ,the prompt e-mails,the delivery exchange,the extra delivery of car mats and parcel shelf,have to say what a fantastic service jennings gave me,very officiant,polite,happy to help and answer any questions i had,even delivery driver was committed to let me know what time he would arrive through the traffic and a nice chap whom delt with the paper work with explanation through out.perfect ,highly recommended .”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Once again I received a excellent customer service from James Mann at Jennings Kia in Stockton. It went very smoothly from part exchange to new car sale. Wish they start accepting payments by debit card or bank transfer. Had to get bankers draft.”

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(Jennings Kia Stockton) - Posted 6 years ago

“Very helpful and most of all very friendly and reassuring. I had everything sorted with ease and loving my new car . Thank you!”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Both Mr Sam Khan & Mr Peter Nesbitt gave me excellent service , no hassle P/X , delivery on time and car as good as it looked on the Internet ,this is my second car from Jennlngs Ford”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Great customer service from luke Chivers thanks for your time loving our new car”

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(Jennings SEAT Middlesbrough) - Posted 6 years ago

“Easy to deal with. No hard sell and answer all my queries with patience”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Steven Horner was first class to deal with and straight after buying the car we had engine management issues with it he got it booked in and sorted for us straight away”

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(Jennings Ford Stockton) - Posted 6 years ago

“Excellent service as always from a very helpful knowledgable team, would highly recommend Jennings Ford to family and friends”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Martin was the perfect gentleman. I was treated with respect and everything was explained to me in detail. I have never had a Mazda car before,but now it is the only car I will buy again.”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Excellent service from start to finish, from the call centre to being introduced to Gary Lancaster at the dealership to finalise the purchase, went above and beyond even after the car arrived.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“We were very pleased about the service we received from Natalee Morton when we bought our Mazda CX 3. She didn't come across "pushy" unlike other garages we had visited. She gave us the time and space to think exactly about what we were looking for, and we are extremely pleased with our new car.”

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(Jennings Mazda Sunderland) - Posted 6 years ago

“Good customer service, dealer was helpful and not pushy.”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Easy no pressure”

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(Jennings Kia Washington) - Posted 6 years ago

“Friendly and helpful staff who made me feel nothing was too much trouble.”

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(Jennings Kia Stockton) - Posted 6 years ago

“We felt satisfied that they had given us a good deal and we love the car.”

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(Jennings Ford Stockton) - Posted 6 years ago

“Ian McGrath at Middlesbrough was a delight to do business with. He was helpful, not pushy and went out of his way to make sure that the car we chose was the right one for us. He didn't rush us into a decision and gave us time to have a good look at it before we drove away. We would not hesitate in recommending him to our friends and family if they are in need of a car in the near future. Jennings had a large amount of cars to view which is important when deciding which model to choose. We went there expecting to buy a focus ST line but came away with a Titanium which turned out to be a better option for us. We were grateful for the chance to view a few different types before making the final decision.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews