Jerome's Furniture Reviews

"The Oops policy does not cover \"Oops\", my husband sprayed an organic stem on a placemat on the table and the marble discolored. The Manager Monica Perciado at Oops customer service refused to cover the OOPS! \r\nDO NOT BUY THE Barclay marble table, it's impossible to maintain and even with mats in place it damages. ESPECIALLY DO NOT BELIEVE THE OOPS POLICY WILL COVER AN OOPS!!!! EXTREMELY BAD to sell subpar furniture then have a policy that should cover but DOES NOT!!!!"

"The Oops policy does not cover \"Oops\", my husband sprayed an organic stem on a placemat on the table and the marble discolored. The Manager Monica Perciado at Oops customer service refused to cover the OOPS! \r\nDO NOT BUY THE Barclay marble table, it's impossible to maintain and even with mats in place it damages. ESPECIALLY DO NOT BELIEVE THE OOPS POLICY WILL COVER AN OOPS!!!! EXTREMELY BAD to sell subpar furniture then have a policy that should cover but DOES NOT!!!!"

"We purchased almost 6k worth of furniture from this location and even paid for \"concierge\" delivery. Come to find out the team that was sent to deliver our furniture didn't tighten or level the couches properly causing a leg to completely strip out and break off the first time it was sat in. We purchased the furniture less than 2 weeks prior. A customer service rep said they would have someone out 9\/27 to repair and they no showed. When we reached out today they offered to send us out new legs which would arrive by 10\/4 which would cause us to have a non useable piece of furniture for longer than we have actually owned it. Unacceptable! Not customer first whatsoever. See photos of emails from Jerome's.."

"We purchased almost 6k worth of furniture from this location and even paid for \"concierge\" delivery. Come to find out the team that was sent to deliver our furniture didn't tighten or level the couches properly causing a leg to completely strip out and break off the first time it was sat in. We purchased the furniture less than 2 weeks prior. A customer service rep said they would have someone out 9\/27 to repair and they no showed. When we reached out today they offered to send us out new legs which would arrive by 10\/4 which would cause us to have a non useable piece of furniture for longer than we have actually owned it. Unacceptable! Not customer first whatsoever. See photos of emails from Jerome's.."

"We purchased almost 6k worth of furniture from this location and even paid for \"concierge\" delivery. Come to find out the team that was sent to deliver our furniture didn't tighten or level the couches properly causing a leg to completely strip out and break off the first time it was sat in. We purchased the furniture less than 2 weeks prior. A customer service rep said they would have someone out 9\/27 to repair and they no showed. When we reached out today they offered to send us out new legs which would arrive by 10\/4 which would cause us to have a non useable piece of furniture for longer than we have actually owned it. Unacceptable! Not customer first whatsoever. See photos of emails from Jerome's.."

"Do NOT BUY FROM JEROMES!!!! They have the poorest customer service ever. Their furniture is aweful. we bought a Harrison % piece sectional and have nothing but trouble with it since it was delivered. After 1 year it was shot. it is just my husband and myself. We are retired. This is normal wear and tear. They came out and repaired a few times. but same things keep happening. now I go to use the extended Warranty, which I paid for. it shows it on my receipt, but Jeromes claimed I cancelled it. B.S. there are no Family Values associated with Jeromes. STAY AWAY>"

"Do NOT BUY FROM JEROMES!!!! They have the poorest customer service ever. Their furniture is aweful. we bought a Harrison % piece sectional and have nothing but trouble with it since it was delivered. After 1 year it was shot. it is just my husband and myself. We are retired. This is normal wear and tear. They came out and repaired a few times. but same things keep happening. now I go to use the extended Warranty, which I paid for. it shows it on my receipt, but Jeromes claimed I cancelled it. B.S. there are no Family Values associated with Jeromes. STAY AWAY>"