Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.22

“Jimmy Joy products are great, but delivery service is terrible.”

Posted 10 months ago

Hi Darko! Thanks for your review, I remember the contact we had before about this. Checking the account now, I see you are having your orders shipped with Budbee, we can have that set to DPD as default for your subscription to see if that goes better for you. If you would like to have this sorted, kindly check in with the customer care team through the Live Chat on the website or by emailing love@jimmyjoy.com, we will gladly check for you to see if we can make the experience a better one.

Posted 10 months ago

“My expectations were not met, I’ve used Plenny Shake in the past and was always content. Bought it again as a quick breakfast option for those early mornings but it falls short on one import requirment: it doesn’t satiate like it used to a few years back. Two scoops used to keep me going the whole morning, one scoop was plenty for my partner. Now I’m barely holding out 2 hours on 2 scoops (with 400ml of milk) and my partner had switched to two scoops with a hunger crash after three hours. Taste and mixablity are great, nothing to complain, but it simply doesn’t satiate enough to last as a meal replacement.”

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Posted 10 months ago

Hi Marc! Thanks for leaving your review and feedback here first of all. We are sorry to hear that you are currently no longer satisfied with the Shakes, it sounds like your body is requiring more than the proposed portion size of 400kcal. It will be a different situation for everyone, the shakes should indeed keep you full for between 2-4 hours. The only option we would have it to increase the portion size accordingly, or add things to it to fulfil what your body is letting you know as requirement.

Posted 10 months ago

“Ich war auf der Suche nach leichter, proteinreicher Nahrung für meine Trekking Touren. Leider sind die Mac and cheese ungenießbar. Ein Beigeschmack nach Farbe und die Nudeln zum Teil noch hart trotz ausreichend Garzeit. Der Schoko Trink zum selbst anrühren hat eine mehlige Konsistenz und könnte etwas Zuckerzusatz vertragen. Alles in allem leider ein Reinfall.”

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Posted 10 months ago

Hi Frank! We are sorry to hear it did not work out completely as hoped, thanks for leaving your feedback here though, we very much appreciate that. With the Plenny Pot Mac 'N Cheeze, it may be needed to give it a little more time to cook completely, but if the taste was not to your liking, no need to re-try that of course. Our meals are based on oats so the Plenny Shakes having a bit of grain in the texture will be because of that, the Plenny Drinks would probably suit you better with more like a milkshake feel to those. We offer a 30-day money back guarantee. If you would like to make use of that, we kindly invite you to check in with the customer care team through a Live Chat you can open on the website or by sending us an email at love@jimmyjoy.com, we will gladly assist. Thanks for giving it a shot and we hope what you did not note here was to your liking as the order contained more items than then ones reviewed here.

Posted 10 months ago

“The try-out bundle is at a reasonable price and good assortment of products. The bars have so-so taste but seem like a pretty decent meal replacement. The premade drinks were not impressive, but not bad. I have not yet tried the shake powder (lemon pie). I have tried the Mac n cheese mix and it was frankly disgusting. I will most likely throw the rest of it out because I can't see myself ever wanting to try it again.”

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Posted 11 months ago

Hi Marcus, We are sorry to see the experience was not a full-on jackpot. As we offer a 30-day money-back guarantee for our customers, we would like to invite you to check in for that with our customer care department. You can reach them through the Live Chat option on the website or by emailing love@jimmyjoy.com. Please take the time to try all the items of course, no rush. Thanks for giving it a shot

Posted 11 months ago

“I like the products and order often. This time, where they asked me to write this review, they forgot to include one product in the shipping. So i can't give a great review. The support was nice and gave me a refund.”

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Posted 11 months ago

Hopefully we will see your review for it next time then, happy to hear it was at least sorted through a refund. Apologies for the inconvenience of the item missing from your order.

Posted 11 months ago

“While I appreciate the company I am NOT a fan of these products, coconut being an exception. I have the banana and wildberry and loath them, I had to give them away because of that horrid clear oat taste powder grainy feeling. I will not purchase it again.”

Helpful Report

Posted 1 year ago

Hello! I'm sorry to hear that the banana and wildberry shakes didn't meet your expectations. It’s important to find the right match for your taste preferences. Since you mentioned liking coconut, perhaps you might enjoy our Coconut Plenny Shake, which offers a creamy coconut flavor. Also, exploring our Plenny Bars or Pots could be a delightful alternative, offering different textures and flavors that might suit you better.

Posted 1 year ago

“ik was fan. Omdat het goed spul is en de prijs klopte. Nu is het echt te duur geworden”

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Posted 1 year ago

Het spijt me te horen dat je de prijsverhoging als een tegenvaller ervaart. We streven ernaar om onze producten zo betaalbaar mogelijk te houden, terwijl we toch kwalitatieve, voedzame en duurzame opties bieden.

Posted 1 year ago

“I was sent a chocolate flavour powder and I don't like it. It is too sweet and I cannot have it as I would prefer to have a savoury packet. Sorry but I have to be honest.”

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Posted 1 year ago

Hello! I really appreciate your honesty – feedback like yours helps us improve. If you're looking for something less sweet and more on the savory side, you might enjoy trying our Plenny Pot options. They come in flavors like Creamy Cajun Pasta, Vegetable Korma Rice, and Mushroom & Buckwheat Risotto, offering a variety of savory tastes.

Posted 1 year ago

“Je consommais que des poudres de yfood mais quand j'ai vu les prix plus attactif de jimmy joy je me suis procurer plusieurs de vos poudres. Malheureusement le gouts chocolat de vos poudres sont imbuvable. Le goût est vraiment mauvais. C'est dommage. Je repars chez yfood meme si c'est un peu plus cher mais les goût sont meilleurs.”

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Posted 1 year ago

“I was really hoping I'd like your Plenny meal powder, but unfortunately it was the opposite. I ordered 3 versions; the Banana, Vanilla, and Coffee. The Banana was fine at best. It tastes overly oat-ey and the water absorption over time makes it so you can never add the right amount of water. Invariably, it starts off watery and ends up with the texture of over-thick batter. I'm not sure if this is true for the other flavors, but it was difficult and unpleasant. The Vanilla was disgusting. I suppose it's partially my fault for not reading that you were using artificial vanilla before buying. Nonetheless, it was inedible and I was incredibly disappointed. Finally, the coffee. I haven't tried it yet, and at this point I'm kinda scared to. I hope it's better. The actual food aside, the delivery was on-time, the shopping experience was generally pleasant, and I like the packaging. My final gripe is that it came with a low-quality food shake mixing bottle. The lid doesn't click into place, so it's impossible to tell if it's sealed. The mixing is done via a plastic screen at the top, rather than a traditional spring-ball. Finally, it has some minor plastic burs and spru at various seams and gaps. Nothing bad enough to cause harm, but enough to show its poor quality. Overall, it just feels like manufactured garbage. I'll likely end up throwing it away because I'm doubtful it can be recycled. I'd rather receive nothing for free than this. Overall, I was disappointment with the food powder and the bottle, but the service has been fine.”

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Posted 1 year ago

I'm so sorry to hear that your experience with our Plenny meal powders and the shake bottle didn't meet your expectations. We appreciate your detailed feedback as it helps us improve. It's true that the texture of our shakes can change over time due to the oats absorbing water. As for the vanilla flavor, we use a mix of natural and artificial flavors to achieve the taste, and I understand that might not be to everyone's liking. Regarding the shaker bottle, we're always looking to improve our products and your feedback is invaluable for that. I'll pass along your comments to our product team. Please don't hesitate to reach out to our customer service team at love@jimmyjoy.com. They can assist you with any product concerns or help you find a product more suited to your tastes. We're committed to making sure you're happy with your Jimmy Joy experience.

Posted 1 year ago

“Good product nightmare to get delivery over a month to recieve order”

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Posted 1 year ago

“De risotto viel me echt tegen. Ik ben een makkelijke eter maar ik vond de risotto echt heel vies”

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Posted 1 year ago

I'm sorry to hear that our Mushroom & Buckwheat Risotto didn't meet your expectations. Taste can be very personal and we understand that not all flavors will be a hit for everyone. We do have other Plenny Pot flavors like Creamy Cajun Pasta or Vegetable Korma Rice that you might enjoy more. If you need any further assistance or have more feedback, feel free to reach out to us at love@jimmyjoy.com. We're here to make your Jimmy Joy experience better!

Posted 1 year ago

“Very disappointed, no flavour tastes like powdered water”

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Posted 1 year ago

Hi David! Thanks for leaving your review and feedback on the Plenny Shake v3.0 - Strawberry you tried. We are sorry to learn it was not to your expectations but as you shared the order number, we were able to refund you for that from within our 30-day money-back guarantee. Feel free to try out any other products with the same guarantee and if you have any questions you can check in with the customer care team through the Live Chat option on our website or by emailing love@jimmyjoy.com. Thanks for giving it a shot!

Posted 1 year ago

“I made a comparison between H**l, ProteinW***s, and Jimmy Joy, and all I can tell, JJ came in 3rd place mainly because of the boring taste… Work on that!”

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Posted 1 year ago

I'm sorry to hear that you found the taste of our products not up to your expectations. We appreciate your feedback as it helps us to improve. We're constantly working on new flavours and improving existing ones. May I ask which flavours you tried and didn't enjoy? This could help us make improvements in the future.

Posted 1 year ago

“I was quite surprised to not enjoy jimmy joy plenny shakes as much as I thought I would. Other reviews say it's far better than huel. I've used Huel for years and fancied trying the nice flavours of jimmy joy. Now I am someone who likes liquid food and isn't easily put off by weird flavours and textures. But my goodness! The texture was watery and claggy at the same time, the flavours are horrible. And it's only tolerable with added oat milk not water which I don't really want to do as its more calories. I was really disappointed and surprised. Especially with the rave reviews it has.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that our Plenny Shakes didn't meet your expectations, especially given your background with a competitor. We strive to create products that cater to a variety of preferences, and it's disheartening to learn that you found the texture and flavors of our shakes disappointing. Your feedback is invaluable, and we appreciate your honesty. While we understand that personal taste can vary significantly, we're always looking for ways to improve our products. If you have any specific suggestions or details about the flavors and textures you found unpleasant, we'd love to hear more. Your insights can help us make adjustments that align better with your preferences. We're committed to continuous improvement, and your feedback plays a crucial role in that process. If you have any further comments or questions, feel free to reach out. We value your input and hope to have the opportunity to provide a better experience in the future.

Posted 1 year ago

“It's difficult to write this review. I'm happy with the products but the customer orientation of some employees is extremely poor. Yes Ben, I'm talking about you! You are the sole reason I cancelled my subscription and I'm not coming back until you apologize for your behaviour.”

Helpful Report

Posted 1 year ago

We're genuinely sorry to hear about your concerns and any frustration caused. We value your feedback, and we want to address your experience with the utmost seriousness. Firstly, we would like to extend our sincere apologies if you've felt any discomfort or dissatisfaction during your interactions with our customer support. We aim to provide a positive experience, and it's disheartening to learn that we fell short of that goal. It seems there might be some form of miscommunication, and we want to clarify our perspective. We understand that address changes are crucial, and we do our best to assist customers in updating their information. Our records indicate that we asked you regarding your address on multiple occasions, seeking confirmation or corrections. However, it appears that we may not have received your responses. Ben, as part of our support team, has consistently tried to communicate and resolve any address-related issues. Our intention is to provide the best possible service, and we genuinely regret if our efforts have not met your expectations. We are here to assist you, and we value your continued support. If there's anything specific you would like to discuss or clarify, please feel free to reach out to us directly. We're committed to resolving any outstanding concerns and ensuring a positive experience for you. Once again, we apologize for any inconvenience caused, and we appreciate your understanding.

Posted 1 year ago

“The product although its a great idea , didnt taste good , I try 3 different flavours off plenny shake and all off them tasted almost the same, a very strong flavours of cereals Its was note enjoyable . There was a problema with the shiping but its not Jimmy Joy fault The costumer service was good and grey gave me the refund quicly”

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Posted 1 year ago

Hi Joao! Ahhw snapp, sorry to hear it was not a full-on jackpot for you, but thanks for giving it a shot of course. I am glad you had this sorted with our customer care team already.

Posted 1 year ago

“I am not really convinced and won't order anything new. It is not really healthy and the powder is really difficult to get it tasty and liquidated. It is too expensive.”

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Posted 1 year ago

I'm sorry to hear that you're not fully satisfied with our products. Our aim is to provide nutritious, easy-to-prepare meals for every diet, and your feedback is important to us. If you have any specific concerns about the healthiness or preparation of our products, I'd be happy to address them. As for the cost, we strive to make our meals as affordable as possible, starting from €1,52 per meal for the Plenny Shake. If you need any assistance or have more questions, feel free to email our customer service team at love@jimmyjoy.com.

Posted 1 year ago

“Unfortunately my experience has not been a positive one. Twice I ordered items and twice I was notified that they were delivered, which they were - back to the sender!! Something to do with being refused at customs. I didn't ever receive the goods despite assurances from customer service. I only give two stars instead of one because the customer service people were polite and replied quickly, but ultimately weren't able to help. A refund was given promptly when I decided not to try again.”

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Posted 1 year ago

Hi Katrina! Thanks for the feedback here as well, and again our apologies for the inconvenience this caused you. Orders to our UK customers are arriving without issue normally, in your case it was super unlucky I am afraid and we will gladly try again for you, with then something extra for the inconvenience as well of course. When you would be ready for it, you know where to find us, we will make something work for you. Thanks for giving it a shot

Posted 1 year ago

“shakes in general thicken too fast before you even begin to drink. There some sharp pieces in it which make my throat sore. After double portion, sometimes i even have blood in my mouth. What kind of food hurts people?wtf”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback and sorry to hear about this. Checking the order details you provided, I see we have been in touch recently and you noted nothing about this unfortunately then. You had only Plenny Shakes in your order and sharp pieces should of course not be in there at all. We would like to follow up on this with you and for that reason as to reach out again with this to our customer care department, if possible with details of the batch (printed on the back of the bag) and pictures of the sharp pieces you found in there. Of course we will then also be able to refund you for this inconvenience accordingly. Thanks in advance for getting in touch with us about this.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews