Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.22

“Since my order still has not arrived, how can I rate the meals? Overall experience? Use a different shipper!”

Posted 1 year ago

Hey Amelie, sorry to hear this. We see loads of delays at the moment (July 2023) with shipments all over Europe. Can you please contact us about the shipment via love@jimmyjoy.com. That way we can help you a bit better! Lookign forward to your reply.

Posted 1 year ago

“Ik ben vegan shakes gewend met een nasmaak van groene thee, dus deze is heel erg wennen.. weet niet of het aan de smaak ligt (passievrucht) maar ik doe er minstens een half uur over om het weg te krijgen.. beetje vreemde structuur ook.. hoop dat de andere smaken beter zijn.”

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Posted 1 year ago

Het spijt me te horen dat je wat moeite hebt met de passievrucht smaak en de structuur. Misschien zou je inderdaad een van onze andere smaken kunnen proberen, zoals Vanille of Banaan, die wat milder zijn. Je zou ook kunnen experimenteren met de hoeveelheid water die je toevoegt, om de textuur aan te passen aan jouw persoonlijke voorkeur. Het kan soms even duren om aan nieuwe smaken te wennen, dus geef het alsjeblieft niet op na de eerste keer!

Posted 1 year ago

“Tweede smaak Shake geprobeerd: wild berries. Ook deze smaakt naar karton. Na een e-mailtje mijn geld retour gekregen.”

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Posted 1 year ago

Hey Miran, bedankt voor je review. Helaas in dit geval is smaak heel persoonlijk. Gelukkig hebben we het spoedig op kunnen lossen!

Posted 1 year ago

“Don`t like the taste of the shakes, vanilla and chocolade. Get nausea of it. The Bars taste well.”

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Posted 1 year ago

I'm sorry to hear that the shakes aren't to your liking. It's great that you enjoy the Plenny Bars though! If you're still open to trying shakes, we have other flavors like Banana, Apple Cinnamon, Wild Berries, Passion Fruit, Coconut, Pistachio, Strawberry, Coffee, and Caramel Sea Salt. Perhaps one of these flavors might be more suitable for your taste.

Posted 1 year ago

“I really dont like the taste of the meals. Service is good”

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Posted 1 year ago

Hi Charlotte, Thanks a lot for posting your review here, I was happy to see we were already in touch with you about this for the refund within our 30-day money back guarantee. We thank you for giving it a fair shot

Posted 1 year ago

“To sweet. Plenny Bar Apfelstrudel tasted like sweetener and sweetener only. Plenny Drink Vanille tasted like sweetener and vanilla. It felt like I was breathing sweetener after eating these two. Plenty Shake Vanille was ok. Probably since I mix it myself, and can mix in other things (berries) in it. After testing the other two I wouldn't dare try the shake mixed with water only.”

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Posted 1 year ago

Thank you for your feedback regarding the taste of our products. We appreciate your input and we're sorry to hear that the Plenny Bar Apfelstrudel and Plenny Drink Vanilla didn't meet your expectations. We strive to create products that cater to a wide range of taste preferences, but we understand that everyone's palate is different. We'll take note of your feedback and share it with our product development team for consideration. In the meantime, if you find the Plenny Shake Vanille to be more to your liking, we encourage you to continue enjoying it in the way that suits you best, whether it's by mixing it with other ingredients like berries or by personalizing it to your taste. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to help!

Posted 1 year ago

“Very bland taste needs more seasoning”

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Posted 1 year ago

Thank you for your feedback regarding the taste of our product. We appreciate your input as it helps us improve our offerings. Taste preferences can vary greatly from person to person, and we understand that our product may not suit everyone's taste buds. We strive to provide a balanced and enjoyable flavor profile in our products, but we also understand that individual preferences for seasoning and taste intensity may differ. Some customers prefer to add their own seasonings or ingredients to customize the flavor to their liking. If you feel that our product needs more seasoning, we encourage you to experiment with additional spices, herbs, or condiments to enhance the taste according to your personal preference. Feel free to get creative and add flavors that you enjoy to make it a more personalized and enjoyable experience. We appreciate your feedback and will take it into consideration as we continue to develop and refine our products. If you have any further questions or suggestions, please don't hesitate to reach out.

Posted 1 year ago

“I didn't enjoy the flavor of the powders at all. I also tried a bar from the supermarket the other day and the texture was so hard and unpleasant that it looked like it was suppose to be dipped in some sort of liquid.”

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Posted 1 year ago

Hi Tatiana! Thank you for leaving your review on the Shakes you tried in your first order with us, much appreciated! We are sorry to hear that you did not like the taste of the two you tried, but thanks for giving it a shot of course. I did not see you checked in with our customer care team yet, but since you shared the order details, I was able to refund you for the Shakes in the order right away from within our 30-day money-back guarantee, you will have that back shortly. You are of course very welcome to try out other flavours or products with the same guarantee. The Bar you tried from the supermarket should not have been hard at all, I think they may have stored them too cold in that case but it's an easy solve with a few seconds in the microwave to soften them up, maybe that will still allow you to enjoy them. For future reference, you can check in with our customer care team for these things through the Live Chat option on the website or by emailing us at love@jimmyjoy.com.

Posted 1 year ago

“When i eat Jimmy Joy, i feel that my hunger can come back anytime, i don't feel fully fed. It also gives me weird thrills sometimes. It take 150g per meal, to have one third of what i need in a day instead of 93g.”

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Posted 1 year ago

Hi Maxime! Thanks a lot for posting your review and feedback here first of all. We were sad to hear that our products, even in a larger portion, are not keeping you full. On average, it was tested to keep you full for between 3-5 hours, so maybe this is just not for you or an even bigger portion would be needed in your case, everyone will have different needs of course. The thrills you note are worrying though, I would say to check that with a doctor if it continues to check what could have been the cause, maybe your body reacts to a specific ingredient. In any case, this is clearly not the experience you and we were hoping for and as you shared your order details, I was able to refund you for the order right away. As you tried the Shakes only, you are of course free to try out the Bars, Pots and Drinks with the same 30-day money back guarantee. If it's not a specific ingredient you can not tolerate, the Bars or Pots could give you a different experience hopefully. Thanks for giving it a shot!

Posted 1 year ago

“This is my first order and I ordered 4 bags. My co worker said he liked it but I'm not impressed. It's pretty much tasteless to me. I feel I wasted my money. I prob won't order again”

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Posted 1 year ago

Hi Georgeen! Ahhwww, sorry to hear it was not to your liking, but thanks for giving it a shot and for letting us know the feedback on it here. We do offer a 30-day money-back guarantee for which I would like to invite you to check in with the customer care team. You can reach out to them through the Live Chat option on the website or by emailing us at love@jimmyjoy.com.

Posted 1 year ago

“The shakes for sure are filling, but the taste is really not it. The flavours are very weak and taste pretty chemical. On top of that the consistency is sandy and leaves an unpleasant coating in your mouth. I always have to drink something after the shakes to rinse it off. It's unfortunate because they are the best i tried as far as satiety but the taste is pretty bad”

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Posted 1 year ago

Thank you so much for your honest feedback, Andrea! We appreciate the time you took to let us know about your experience - we are sorry to hear it wasn't up to your expectations. Could you tell us more about what you think could help improve the taste and consistency of the shakes? We sincerely thank you for your time, we value it and would love to learn more about how we can make things better.

Posted 1 year ago

“I really wanted to like this but it’s like watery porridge. Very gritty and bland. It does work well, though. I was full and had energy.”

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Posted 1 year ago

Hey, thanks for the review. Have you tried blending with more liquid or plant milk for a smoother texture? Or add frozen fruits for a thicker texture and flavor boost? An other option is to shake longer or use a blender to reduce grittiness. If still, the shake is not to your liking, please know that we have a very easy going '30 day satisfaction guarantee'. Please shoot us a message via love@jimmyjoy.com to talk about this.

Posted 1 year ago

“It took more than 1 week to deliver the parcel”

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Posted 1 year ago

Hi there! Thanks for posting your feedback in a review here, we appreciate it. Checking the order details I see you had your order shipped to the beautiful Portugal. As we ship from the Netherlands, we see an average of 3-4 working days for the deliveries there, in your case there was a day delay because the shipper could not fit it in the route when planned first. Apologies for any inconvenience caused by this. For future reference, if your order is delayed, you can always check in with the customer care team through the Live Chat or email at love@jimmyjoy.com, we will gladly check if we can be of assistance with it then. We hope you absolutely loved the products you ordered so the time for the delivery was worth it.

Posted 1 year ago

“I was misled that I will get a second shaker with the Starter Box and with my first order. It isn't written anywhere that you get only one free shaker from the packaging team no matter how many Starter Boxes your order has. Even on the checkout page I was seeing two shakers. Anyhow, If I knew I would've ordered a shaker separately and pay for it.”

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Posted 2 years ago

Sorry this wasn't clear but our first time customers get one free shaker with their order. If you order a sample pack or starter box you'll automatically get a shaker with that. If you add another free shaker to that order our packaging team will automatically take it out. This is why you have received only one shaker instead of two.

Posted 2 years ago

“Not the taste I was expecting since I already tried a lot of this ones… i dont know if I measured it correctly since it didnt come with a spoon”

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Posted 2 years ago

Thank you so much for taking the time to leave feedback on Jimmy Joy. We're sorry to hear that the taste wasn't what you were expecting. Is there anything else we can do to make things better for you?

Posted 2 years ago

“Becouse taste is not good, it is the last option for a meal (just when you have nothing else). Overall nutrition content is ok, but it would be much more useful, if the taste would be better.”

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Posted 2 years ago

Thank you for taking the time to share your experience with us, Doroteja! We really appreciate your feedback and we completely understand how off-putting it is when the taste is not great. We apologize for the inconvenience and we'd love to know more about your experience. Was it any specific aspect of the taste that you didn't like? How can we make Jimmy Joy a better choice for you in the future?

Posted 2 years ago

“Tastes kinda mealy and is not very filling”

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Posted 2 years ago

Thank you so much for your review of Jimmy Joy, Nicole! We're sorry to hear that it didn't meet your expectations - we'll definitely take your feedback on board. We'd love to know - what didn't you like about the taste? And was it not filling because of a lack of quantity? We're eager to make things better, so any feedback you can give us would be hugely appreciated!

Posted 2 years ago

“Decent enough shakes, but the company just doesn't seem to care about its customers. Jimmy Joy made a random charge to my credit card, but insisted I must be mistaken when I informed them of this. After canceling my subscription altogether and some back and forth they acknowledged a mistake was made, but I never heard from them again (the charge eventually fell through a month later). Another example: they had supply chain issues last year, but instead of informing customers customers before ordering they simply shipped a subpar product with a note that you can always return the product if you don't like. Sleazy business practices...”

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Posted 2 years ago

Thank you so much for taking the time to provide feedback about your experience with Jimmy Joy. We understand your frustration with being charged for something you did not order and apologize for it, however, this is about a refund and we indeed did the refund, but your bank showed it as a reservation. In the end it was automatically solved, but unfortunately, it was not really our issue, but it seems to be a bank issue. We do apologize for any supply chain issues you experienced, as well as the lack of communication to our customers. We deeply value your feedback and appreciate you giving us the chance to make things right with you. Please let us know if we can do anything to make things better.

Posted 2 years ago

“Système de livraison budbee est catastrophique , il faut se faire livrer à l’autre bout de la ville ou espérer avoir une place dans un locker mais cela impose une durée indéterminée pour se faire livrer….cela fait des jours que mon colis est coincé et plus moyen de demander qu’il soit livré à la maison.”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with Jimmy Joy. We truly appreciate your feedback - it’s invaluable to our business. We apologize sincerely for the inconvenience you encountered with the delivery system. We understand you were having trouble getting your order delivered to your home, with it being stuck in the locker for days. We take the quality of our service very seriously, so this really doesn't align with our standards. Can you please let us know what had gone wrong, and how we can make sure it won't happen in the future? Thank you.

Posted 2 years ago

“It just wasn’t for me. I didn’t like the flavours and consistency of the shakes. I tried 2 The plenty bowl and didn’t like either one as well.”

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Posted 2 years ago

Thank you so much for your valuable feedback, Lara. We are so sorry that the Jimmy Joy shakes and bowls did not meet your expectations. We are truly sorry for the bad experience you had with our products and would really appreciate it if you could elaborate on the flavours and consistency that didn't work for you. We'd really love to find out which elements we can improve on in order to make our products better for you. Please shoot us an email via love@jimmyjoy.com Once again, thank you for taking the time to let us know about your experience.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews