Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.22

“Neither the taste nor the texture are good...”

Posted 1 year ago

I'm sorry to hear that you didn't enjoy the taste and texture of our product. We're always working on improving our products based on customer feedback. We have a variety of flavours and products available that might better suit your taste and texture preferences. Also, remember that it sometimes takes a while to get used to a new type of food. Feel free to reach out via love@jimmyjoy.com if you need help selecting a different product or flavour, or if you have any other questions or concerns.

Posted 1 year ago

“Hello, I did order from youre website beacause i share your values, eating more plantbased for the health and the earth. But paying attention to the kind of food and being able to waste less time is amazing. I did try 2 meals and 2 shakers tastes. The conclusion is the same, there's a lake of taste in both, for the meals i give a 4/10, with more flavor it could be perfect ! For the saker it's worst, as a coffee lover i was really disapointed about the tast of the coffe one, and same for the caramel, i absolutly taste nothing .. if there was an improuvement in the taste I would definetly recommend it. It's an oponion that i share to really help you to evolve :)”

Helpful Report

Posted 1 year ago

I'm sorry to hear that the meals and shakes didn't meet your taste expectations. We appreciate your feedback and it's important for us to hear what our customers think. I'll definitely share your comments with our product team. In the meantime, you might want to try blending our shakes with some fresh fruits or perhaps add a flavor of your own liking to enhance the taste. If you need more assistance or want to discuss this further, feel free to email us at love@jimmyjoy.com.

Posted 1 year ago

“No scoop after spending over £60+, first taste of hot meal not impressed will see how the shakes go -with no scoop”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you didn't receive a scoop and that your first meal didn't meet your expectations. Please reach out to our customer service team at love@jimmyjoy.com for assistance with the scoop. As for the shakes, remember, everyone's taste preference varies. Give it a few tries, maybe with different flavours, and you might find the one that you love!

Posted 1 year ago

“I ordered these before Labor Day weekend and still haven’t received them.”

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Posted 1 year ago

I'm sorry to hear that your order hasn't arrived yet. For order-specific inquiries, please send an email to love@jimmyjoy.com. They'll be able to provide you with the most accurate and up-to-date information regarding your order.

Posted 1 year ago

“First of all, the idea is great. The taste is fine. However, the texture is terrible. It's like eating sand. This definitely needs improvement. Also, there are only sweet tastes. A few savory tastes would be nice.”

Helpful Report

Posted 1 year ago

Thanks for posting your review with feedback here first of all, we appreciate it very much. On the part of the Shakes v3.0, the grainy texture is how we want it, it is there because these shakes are based on oats. You can add more water or milk to get it less grainy, but the best option I think would be to try the Plenny Drinks, those are like a milkshake when it comes to the texture. I will make sure your request for a savory version ends up on the right desks, thanks for that! We offer a 30-day money-back guarantee, no questions asked. So in this case, I would like to invite you to check in with our customer care team through the Live Chat option on the website or by emailing love@jimmyjoy.com. We will gladly check the options with you for that then. Thanks for giving it a shot

Posted 1 year ago

“Delivery took a lot longer than expected, with two delivery notifications which caused only confusion.”

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Posted 1 year ago

I'm really sorry to hear about the confusion and delay with your delivery. Sometimes, shipping can be affected by various factors that are out of our control, but we always strive to provide the best service possible. For any future order-related issues or questions, please contact our customer service team directly at love@jimmyjoy.com. They are best equipped to handle these matters and will be more than happy to assist you. Thank you for your patience and understanding.

Posted 1 year ago

“No complaints about the taste. Two out of the three bags that I opened had this issue: the ziplock seal ripped off of the interior of the bag. Now when I close each bag, there is no seal. I had to go to the store to buy a container for each flavor. This left a bad taste in my mouth as if they cheap out on the bag, what else?”

Helpful Report

Posted 1 year ago

Oh no, I'm really sorry to hear about the issue with the bags! That's definitely not the experience we want for you. We take quality control very seriously and this sounds like an unusual occurrence. We appreciate you bringing this to our attention and I'll make sure to pass this feedback to our production team. For any issues with your order, you can reach out to our customer service team at love@jimmyjoy.com and they'll be glad to help you out. And please be assured, we don't compromise on our ingredients or the nutritional value of our products. We're committed to providing nutritious, sustainable and tasty meals.

Posted 1 year ago

“I ordered the Tikka Masala and Korma Plenny Pot flavours but found both tastes very underwhelming. Although quick and easy to make, I’m not convinced that I could actually stomach the product every day as the advert suggests because it would get quite monotonous after a while, even if I chose to purchase other flavours. I appreciate that the motive is to make the product as healthy as possible but a little extra salt could make a big difference, especially with the Tikka Masala flavour which I found to be very different to what I was expecting.”

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Posted 1 year ago

I'm really sorry to hear that the flavours didn't meet your expectations. We truly value your feedback and will definitely take it into account for future product development. In the meantime, feel free to experiment with adding your own spices or condiments to tailor the taste to your liking. And remember, we offer a variety of other products that you might enjoy more. Also, don't hesitate to reach out to love@jimmyjoy.com for any further assistance or questions.

Posted 1 year ago

“Många bra Resept men allt är på egnelska. Boken som följer med är bara engelska mått och resept. Bra för alla vegetarianer men man måste verkligen lära sig tycka om smaken eller bara äta ändå.”

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Posted 1 year ago

Hej, VI är ett engelsktalande (och holländskt) företag, så den huvudsakliga kommunikationen sker på engelska. Förlåt!

Posted 1 year ago

“Well, the drinks which are ready to drink get the 2 stars out of 5. But the powder for mixing your own drink really tasting not good. It is like u would take sand and drink it with some water. Even if u shake it like 2-3 minutes. Honestly I‘m a bit disappointed, bc of this Price-performance ratio.”

Helpful Report

Posted 1 year ago

I'm sorry to hear you're not satisfied with the texture of our Plenny Shake. Sometimes, letting it sit for a few minutes after shaking can help improve the texture. You could also try blending it with some ice or adding it to a smoothie. I'm glad you enjoyed our ready-to-drink versions though. Please remember we have a 30-day money-back guarantee if you're not happy with your purchase. Your feedback is important in helping us improve.

Posted 1 year ago

“I use the shakes for breakfast. Must say i am kinda disappointed in the lack of flavour. There is a very light flavour in it but you are mostly drinking floury water. xD it does satisfy my hunger so that's good. It's a quick and easy meal. But i don't think i'll order again.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that the flavor didn't meet your expectations! Everyone's taste is different and we're always working on improving our products based on valuable feedback like yours. If you found the taste too mild, you might want to try our Plenny Shake Active with a bit stronger flavors, or you could experiment with adding some fruits, spices, or your favorite flavorings to the shake. Let me know if you need more suggestions or help!

Posted 1 year ago

“The last couple of years i was using Yfood. But i wanted to try another brand. I ordered the coconut and pistache flavour, which i normally order from Yfood. But both of the tastes were horrible. It tastes too "earthy" like soil. I had to throw away both bags.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you didn't enjoy the coconut and pistachio flavours. Everyone's taste preference is different! Besides these flavours, we have many other options. Maybe you'd like our Vanilla or Chocolate Plenny Shake, which are our most popular flavours. Or, if you're looking for something fruitier, we have Apple Cinnamon and Wild Berries. If you're not happy with your purchase, remember we offer a 30-day money-back guarantee. Just email love@jimmyjoy.com for assistance.

Posted 1 year ago

“How it takes the better part of 2 weeks to mail something from California to Colorado is beyond me, but when it finally arrived it didn't have a scooper... yes I tried the knife trick. Now making a shake involves getting out a scale and the tuperware. First and last time for me.”

Helpful Report

Posted 1 year ago

Hi Chris! Apologies for the inconvenience of having to wait for your order for 2 weeks. There have been disruptions in that logistics process on the side of the shippers there in that period and unfortunately we have seen longer times for the deliveries than we usually see. I checked back on our end and see no contact moment with our customer care team, it would have been better to check in with them for this when you had the concern, we could then maybe be of assistance. The scoop is not included with the order you placed and for that reason also not added to the order. Of course we would have loved to make that right with you and offer to add one to a future order but you already noted it was a one off because of these issues, we are sorry to hear it. At least, here are some tips to measure correctly without the scoop, I know you find a way in it already but maybe we can make it a little easier still. - You can weigh the powder with a scale. 96-100 grams is 400 Kcal. if you know how much you want to eat, you can easily measure it. - 96-100 grams is also 7,5 tablespoons. - Or filling up the shaker with powder to just under the 200ml mark provides approx. 400 Kcal meal. Sorry for the inconvenience once again, thanks for giving it a shot.

Posted 1 year ago

“Very chalky, decent flavor”

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Posted 1 year ago

Hi John! Ahhw, sorry to see it was not to your expectations but luckily we have a 30-day money-back guarantee in place for these situations. Kindly be invited to check the options of that through the Live Chat on our website or by emailing love@jimmyjoy.com, we will gladly assist. Thanks for giving it a shot!

Posted 1 year ago

“Ordered on the 2nd August and still waiting on my order. This is just a first impression. No food received yet”

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Posted 1 year ago

“Shakes made with the manual too thick and not as good tasting as other brands. Meals quite tasteless, am I doing something wrong?”

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Posted 1 year ago

Not to worry, I'm here to help! If your shake is too thick, try adding more liquid until you reach your desired consistency. As for the taste, it can be subjective and vary from person to person. You can always enhance the flavor by adding fresh fruits, spices, or your favorite plant-based milk. Our meals are designed to be a balanced nutritional base, feel free to customize them to your taste! Keep experimenting until you find what works best for you.

Posted 1 year ago

“I ordered coffee, vanilla and flavours. So far, I've only tasted the coffee flavour but I'm extremely disappointed. The flavour is so muted that I can never sense coffee in it. Also, it doesn't feel full. I feel hungry within an hour or so. If I have to judge the other two flavours based on this experience, I really don't have any hopes for it.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you're not satisfied with the coffee flavour and that it's not keeping you full. Everyone's palate and appetite can vary, so it's possible the other flavours might suit you better. If you're still not satisfied after trying them, please email us at love@jimmyjoy.com. We'll be happy to help find a solution, whether that's a return, exchange, or refund as we have a 30-day money-back guarantee.

Posted 1 year ago

“Taste are very bad”

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Posted 1 year ago

Hi Rudy! Oh nooooo, I am sorry to hear this from you. Please know we offer a 30-day money back guarantee of which we would like to check the options with you. Kindly check in with us through the Live Chat option on the website or email us at love@jimmyjoy.com, we will gladly have a look for you. Thanks for giving it a shot.

Posted 1 year ago

“Decided to give the plenny pots a try as the flavour descriptions appealed to me. I was sorely disappointed, and won't waste my money on these depressingly bland meals again. An indication of delivery times would be useful, since after ordering i had no idea when to actually expect it to arrive. That said it did arrive quickly enough.”

Helpful Report

Posted 1 year ago

I'm really sorry to hear that the Plenny Pots didn't live up to your expectations. We're always striving to improve our products, and your feedback is invaluable in that process. As for delivery times, I apologize for any confusion. The estimated delivery time depends on your location and usually, it's pretty quick. As what we can see her, you ordered with the Netherlands and we shipped it the same day and it was delivered the next day, as promised on our site. For future reference, our customer service team at love@jimmyjoy.com can provide more specific information about delivery times. And remember, we have a 30-day satisfaction guarantee if you're not happy with your purchase.

Posted 1 year ago

“I didn't like the taste of it. Since there is no way to try the flavours I am now stuck with it.”

Helpful Report

Posted 1 year ago

Hi there! Thanks for giving it a shot, we are sorry to hear it was not a jackpot for you. We offer a 30-day money back guarantee on our products, so kindly check in with the customer care team through email at love@jimmyjoy.com or through the Live Chat function on the website so we can have a look for you.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews