Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

“I bought the plenny pot meal packs and I did not like the taste at all.”

Posted 2 years ago

Thanks for the review and sorry to read this! Did you know we do have a very attractive '30-day-satisfaction-guarantee'. Meaning you can just order the products you'd like to try. Test them and if you do not like them, you can return unopened products for free and we will refund you for everything you did not like, minus shipping costs. Please shoot us an email via love@jimmyjoy.com and we will have a look at your situation.

Posted 2 years ago

“I like the idea but unfortunately I feel very nauseous after drinking the chocolate liquid meal. Tried 6 times and all resulted in same nausea.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, Joost. Is there anything we can do to make things better for you? We would really appreciate it if you could let us know how to make up for this. You an contact us via love@jimmyjoy.com

Posted 2 years ago

“I would like a refund if you can’t deliver my package. How can I rely on you for my meals when you can’t even deliver properly?”

Helpful Report

Posted 2 years ago

Hey Ali, sorry to hear this. Can you contact us please via love@jimmyjoy.com? And let us know what happened? That way we can and will solve this immediately. Looking forward to your reply!

Posted 2 years ago

“I thought the taste was horrible. I couldn't eat it.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with Jimmy Joy, Loredana! We are so sorry to hear that you didn't enjoy the taste of the product.What do you think we can do to make sure that this doesn't happen again? Do you have any suggestions for how we can improve the taste of our products? We really appreciate you giving us your feedback and we would like to make things right.

Posted 2 years ago

“Im really not agree with this very high increase of the price of the jimmy joy. I will have to stop it”

Helpful Report

Posted 2 years ago

Hi Yannick, Believe us, we also hate having to raise prices, but we were left no choice at this point. With the changing situation in the world, I am sure you also felt the increase in costs personally in your life. The same goes for us, almost every aspect of our business was affected and to be able to continue our operations, the price increase from beginning of February was the only option left.

Posted 2 years ago

“Half of my order was missing, contacted customer support about it but got no response”

Helpful Report

Posted 2 years ago

Hi Alfred! Oh nooo, sorry to hear about this inconvenience, our apologies. I checked the system but could not find a contact made or logged on our end :S Could you please reply to this message with the situation so we can sort this for you? Alternatively, you can reach us through the Live Chat option on the website (right bottom of the screen) or email us at love@jimmyjoy.com. Thanks in advance!

Posted 2 years ago

“Didn't receive my package.”

Helpful Report

Posted 2 years ago

Hey there, sorry to read this. Can you pleasr contact us about this via love@jimmyjoy.com? We already looked into the tracking of your order and it seems that the postal service had a lot of trouble delivering the package. Please contact us about this and we will sort it out right away!

Posted 2 years ago

“I can’t review the products since they haven’t arrived yet but I am disappointed that it is taking so long. I ordered them nearly three weeks ago and in the tracking system I don’t See any updates. It just says: on the way.”

Helpful Report

Posted 2 years ago

Hey There, sorry to hear this. Did you already contact us through love@jimmyjoy.com? We have an excellent and quick customer care team and we will sort this out before the end of the day! Looking forward to your answer

Posted 2 years ago

“I ordered the complete box: drinks, powder and snack bars. I was very excited to try something new, but aside from the drink (it was chocolate flavored) I have to say that both the powder and the bars (chocolate powder and mocha bars) were terrible. Obviously this is just a personal opinion but I tried lots of powders from other brands, always chocolate, and this is by far the worst flavor I’ve had. Disappointed I literally had to throw them in the trash because no one at home would eat them.”

Helpful Report

Posted 2 years ago

Hi Fabio! Thanks for posting your review here first of all, we appreciate the honest feedback. That said, sure taste is personal, but we are sorry the order (except for the Drinks) was not to your liking. Checking our systems, I do not see you reached out to our customer care team about this yet and I would like to invite you to do so to check for the options within our 30-day money-back guarantee. You can reach us through the Live Chat option on the website or email us at love@jimmyjoy.com.

Posted 2 years ago

“Not good. The taste is werry bad!!”

Helpful Report

Posted 2 years ago

Hey Florian, sorry to hear that you do not like our products. Care to share some more information? We really like to keep on improving our products. if you can let us know what you found exactly bad about the flavour, maybe we can improve it. You can forward feedback via love@jimmyjoy.com

Posted 2 years ago

“Ik heb 3 smaken gekocht, vanille, aardbeien en banaan, geen één heeft de smaak wat op de verpakking staat. 't is een erg melige drap.... en ze zijn de shaker ook nog vergeten mee te sturen...geen aanrader”

Helpful Report

Posted 2 years ago

Hey Liliana, wat jammer om te lezen dat de shaker vergeten is mee te sturen. En al helemaal jammer om t ehoren dat de shakes niet bevallen. Gelukkig hebben we in deze gevallen een hele relaxte 'binnen 30 dagen niet tevreden, geld terug' actie. Zou je hierover even contact met ons op willen nemen? Dat kan via love@jimmyjoy.com We horen graag van je!

Posted 2 years ago

“The order was banana The taste is ugly and chemical So no good news from me”

Helpful Report

Posted 2 years ago

Hi George, Ahhhhw: That's not good news for the both of us, sorry to hear it was not to your liking but thanks for giving it a shot! As you shared the order details, I was able to issue a refund for the order minus the shipping costs for you right away. The refund will be back with you shortly. I was able to sort that because we offer a 30-day money-back guarantee. Please keep this in mind when trying out a new flavor or product in the future. You can check in with the customer care team for the options if needed. They can be reached through the Live Chat option on the website or love@jimmyjoy.com.

Posted 2 years ago

“Hey there so I've purchased the drinks of vanilla flavors. And so I've really thought your drink will ceep me satisfied for at least hour and half!! Guess what I had a hunger attack after one hour.. I think it is really over priced product!! Definitely not to order again.”

Helpful Report

Posted 2 years ago

Hi Monika! Thanks for your feedback here first of all. Sorry that the Vanilla Plenny Drinks were not to your liking, I hope the Pistachio Shake in the order was? As we offer a 30-day money-back guarantee if you happen to try something and do not like it, we can offer you a refund for the Drinks. For the possible return of leftover Drinks, we would like to ask you to reach out to our customer care team through the Live Chat option on the website or by email at love@jimmyjoy.com. We will gladly assist.

Posted 2 years ago

“My order was delayed, the DPD service was the worst I've ever experienced. The delivery supposed to call me but they never did, I was only receiving messages of missing the delivery and never received an actual call. Now I can't reach my package because the delivery guy never actually left a paper with a pickup spot where I can take my package. Neither Jimmy Joy neither DPD couldn't let me know where the package is. I'd like my money back or another shipment please.”

Helpful Report

Posted 2 years ago

Hi Eduardo! Apologies for any inconvenience first of all. I checked the contacts we had with you and could not find a contact about this issue? Checking the tracking for the order it is showing me a failed 2nd attempt with this note: Back at parcel delivery centre after an unsuccessful delivery attempt. It was the second delivery attempt. Please use the redirection options at www.dpd.de/empfangen, otherwise the parcel will be sent back to the consignor after 7 days. Kindly try and sort it through that, or reach out to our customer care team through the Live Chat on the website or email at love@jimmyjoy.com so we can assist you.

Posted 2 years ago

“Vor einer Woche bestellt und bereits zwei Mails erhalten, dass die Ware versandbereit ist. Aber laut Sendungsnummer immer noch nicht an DHL übergeben. Probieren konnte ich noch nicht. Wurde aber um eine Bewertung gebeten.”

Helpful Report

Posted 2 years ago

Hey Helena, thanks for the feedback and sorry to read that the order has not yet been delivered. Can you maybe send us an email about this via love@jimmyjoy.com? We really like to fix the issue, but I can not ask for personal information here. Looking forward to your answer and let's solve this asap!

Posted 2 years ago

“Jullie nemen geen verantwoordelijkheid over een levering die niet toegekomen is op het aangegeven adres.”

Helpful Report

Posted 2 years ago

Hoi Maxim, Dat nemen we wel degelijk en ik vind het jammer dat na ons contact je toch de noodzaak voelde om hier nog een review over te plaatsen, maar dat is je goed recht natuurlijk. Er is een proces dat gevolg moet worden als er iets met een zending is, zoals bij die van jou. De verzender moet een onderzoek starten en wij zullen dat moeten afwachten voor er duidelijkheid over de situatie is en we een passende oplossing kunnen bieden. Zoals aan je beloofd, houden we het in de gaten voor je en zullen we in contact treden zodra we meer weten. In de hoop dat het nu wel aankomt, dank ik je voor je geduld en begrip in deze. Wat er ook aan de hand blijkt te zijn, wij nemen de verantwoordelijkheid wel degelijk daarvoor en zullen zorgen dat je of schadeloos gesteld wordt of alsnog het pakket ontvangt, maar dat dus even afwachtend op het antwoord van de verzender.

Posted 2 years ago

“Mi paquete nunca llegó”

Helpful Report

Posted 2 years ago

Hi Fabian, Apologies for the late response here, if anything is the matter with your order for future reference, please reach out to us through the Live Chat on the website or email at love@jimmyjoy.com. I checked the order and it is now noted to be picked up by yourself from the pickup location. If anything is still needed from our end, please check in through the above mentioned options. Enjoy!

Posted 2 years ago

“I still did not receive the order”

Helpful Report

Posted 2 years ago

Hi Furkan! Apologies for the inconvenience there, our bad completely! We switched shippers for your location and it turned out the customs documents were not automatically sent with the label. We provided it manually and the order is noted to be delivered now. If there's still an issue, and also for future reference, please feel free to check in with us through email at love@jimmyjoy.com or use the Live Chat option on the website, we will gladly assist.

Posted 2 years ago

“It’s taste awful. I am already regretting my decision to buy these products. I am not sure how I am gonna finish these as it’s so bad with taste and texture of it. I would like to return these if that’s possible.”

Helpful Report

Posted 2 years ago

Hey there, sorry, you did not like our products. But did you know we have a very attractive '30-day satisfaction guarantee'? Meaning you can just order the products you'd like to try. Test them and if you do not like them, you can return unopened products for free and we will refund you for everything you did not like, minus shipping costs. Just shoot us an email via love@jimmyjoy.com or use the chat function on our site and we will try to sort it out as easily as possible!

Posted 2 years ago

“A taste would be lovely ! Package was sent back to Jinny Joy because delivery was not able to deliver. No new delivery.. no money back ! Nothing !”

Helpful Report

Posted 2 years ago

Hey Kevin, sorry to read this. We received your order as a return yesterday since the postal service was unable to deliver it. We emailed you about it right away. Looking at the message it seems to have already been solved as well! Sorry for the inconvience

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews