Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

“The drinks are far too powdery and not very flavoursome. I'm m8xing it in with a banana smoothie ti try to mask the powder. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Jeanette, Thanks for posting your review first of all. We are sorry to hear the texture and flavour of the Shakes you tried did not do it for you :S Checking the order, I see you are well within the 30 days for our money-back guarantee. We would like to invite you to check in with our customer care team for this, you know where to find us looking at the previous communications. We will gladly check the options for you for this. Thanks in advance!

Posted 2 years ago

“The taste is bad but the condistens is too ugly”

Helpful Report

Posted 2 years ago

Hi David, We are not entirely sure what you mean by the second part of your feedback and would love to get in touch with you about it. Besides that reason for contact, we can also look into the 30-day money-back guarantee if you do not like something you tried. Please feel free to reach out via Live Chat on the website or at love@jimmyjoy.com.

Posted 2 years ago

“It has no taste to it. It tastes like very Veryan lightly seasones to almost not flavoured porridge. I don't like it at all and would be sending it back if I could. I am mixing it with the product another company to give it enough taste.”

Helpful Report

Posted 2 years ago

Hi Leonardo! We are sorry to hear the Shakes you had in your order were not to your liking at all. Thanks for giving them a shot though! You note that you would send them back if you could. That will not be possible with the already opened bags, but you are still within the 30 days for our money-back guarantee. For that reason, I would like to invite you to check in with us through Live Chat or love@jimmyjoy.com so we can look at the options for you.

Posted 2 years ago

“Not too happy about finding chunks of some kind in the shake”

Helpful Report

Posted 2 years ago

Hi Morten André! That is indeed not something to get excited about, our apologies. It may be a piece of the aroma we use that did not mix correctly. It seems you did not check in with our customer care team for this and we would like to sort this out with you of course and follow up internally on it as well. For that reason, we invite you to contact us through the Live Chat on the website or love@jimmyjoy.com to make this right with you. Thanks in advance!

Posted 2 years ago

“It's not good.”

Helpful Report

Posted 2 years ago

Hi Thomas, We are sorry to hear you did not like the Plenny Pot XL - Satay Noodles. We would love to hear what exactly was the matter according to you, but we see no previous contact with our customer care team about it. In some cases, we found that people did not mix the contents enough to get a good balance of everything in there. We advise shaking the bag thoroughly and scooping from the bottom upwards to get it all in there. If you still do not like the products, we would like to invite you to get in touch with us through the Live Chat on the website or love@jimmyjoy.com so we can check the options for you from within our 30-day money-back guarantee.

Posted 2 years ago

“Ich finde die Shakes sind geschmacklich nicht so der hit. Schmecken relativ schwach und wirklich bock habe ich nie diese zu Trinken. Ich persönlich brauche auch mindestens 8 Löffel um eine Cremige konsistenz zu kriegen, damit mich das ganze auch Satt macht, dabei wiege ich nur knapp 70kg bin und bin ca 184cm groß. Ich tue mir diese Shakea nur an, weil ich faste und wegen den vielen Nährstoffen damit ich zum einen Abnehme und zum anderen zum Muskel aufbau / zur unterstützung / ersatz als Protein Shake zum Muskelaufbautraining. Nebenbei habe ich probleme mit Zucker, daher finde ich eure Produkte aber sehr gut das sort so wenig Zucker drin ist, mir wäre es noch lieber wenn gar kein Zucker drin wäre.”

Helpful Report

Posted 2 years ago

Hallo Florian! Danke dir für deine Bewertung. Was die Konsistenz betrifft, diese kann durchaus mit der Shake-Menge verändert werden oder indem du Wasser durch eine Milch deiner Wahl ersetzt. Es freut uns zu hören, dass du damit etwas gefunden hast, dass deine momentane Situation unterstützt. Unsere Produkte haben wir an Erwachsenen getestet und haben herausgefunden, dass unsere Mahlzeiten zwischen 3 und 5 Stunden sättigen, wenn du dich nach der Portionsangabe auf der Verpackung richtest. Das ist jedoch stark abhängig von der persönlichen Situation, wie du selbst beschreibst. Wir verwenden Sucralose, um unsere Produkte zu süßen, aber wenn du lieber auf Süßungsmittel in jeglicher Form verzichtest (oder diese lieber selbst bestimmst), dann empfehle ich dir den Plenny Shake Active in Neutral, denn dieser ist geschmacksneutral und ungesüßt: https://jimmyjoy.com/de/products/plenny-shake-active

Posted 2 years ago

“Really don't like the taste, it tastes like flower :( Tried with milk and water, both didn't work for me, neither choclate, strawberry or banana taste good. Bags stay full for me and will end up in the waste bin. To bad, because the idea of it is good.”

Helpful Report

Posted 2 years ago

Hi Dries! Thanks for posting your review and feedback on the products you tried. We're sorry to hear it did not meet your expectations, but please don't throw anything away, maybe you can make someone else's day still with what you have left? As you were within the 30 days for our money-back guarantee, I have issued the refund for your order minus the shipping costs. You should receive that back shortly. For future reference, if there's anything with your order, our customer care team is ready to assist you through Live Chat or love@jimmyjoy.com.

Posted 2 years ago

“I was very excited to try these products but unfortunately the taste was horrible and I threw them away…”

Helpful Report

Posted 2 years ago

Hi Tammy! Oh noooooo, sorry to hear you did not like the Shake and that you decided to throw it away. You could've maybe made someone else's day with it still :S As you were still within the 30 days for our money-back guarantee, I have refunded you for the Vanilla Drinks in your order. You should receive that back shortly. We hope the rest of the items in your order were very much to your satisfaction. For future reference, you can check in with our customer care team if there's anything the matter with your order. You can reach them through the Live Chat on the website as well as at love@jimmyjoy.com.

Posted 2 years ago

“Products have not been delivered, money has not been returned. GREAT SCAM! I don't recommend shopping on this site”

Helpful Report

Posted 2 years ago

Hi Dmytro, Although we completely understand your frustration about this, it's a shame you decided to place these while we are in the process with you about solving it the best way possible. As explained in our emails, we are bound by the shipping company replying back to our inquiry about the order before we can take action. As promised, we will follow up with you when we hear back or when the timeframe for this is exceeded, which will be tomorrow. Our sincere apologies for the inconvenience of the delay with your order, but you will in no way lose out on the money paid for it of course, we will sort it with you, but we need to follow procedure for this. We appreciate your understanding in the meantime.

Posted 2 years ago

“Didn’t like the taste at all. Tastes like medicine.”

Helpful Report

Posted 2 years ago

We're sorry to hear that you didn't enjoy the taste of our product. We understand that taste preferences can vary from person to person and we appreciate your honest feedback. We would like to assure you that our products are made with high-quality ingredients. If you're interested, we can recommend some tips to improve the taste such as mixing it with your favorite fruits, adding some natural sweeteners like honey or maple syrup, or blending it with ice for a more refreshing taste. We hope this helps and please don't hesitate to reach out if you have any further concerns or questions. Thank you for trying our product.

Posted 1 year ago

“Vegan meuk, niks voor mij. Heb het teruggestuurd.”

Helpful Report

Posted 2 years ago

Hoi Martijn, Jammer om te horen dat het niks voor jou was, we hadden graag van je gehoord wat er volgens jou verbeterd kan worden. De terugbetaling voor het teruggestuurde pakket was al gedaan gisteren zie ik. We hopen je in de toekomst nog is terug te zien voor het proberen van onze andere producten. BEdankt voor het proberen!

Posted 2 years ago

“I chose Jimmy Joy based on a recommendation from a friend, but unfortunately it breaks my heart to say that I'm highly disappointed. The taste is bad. I tried the banana and pistachio shakes, and the full variety of snacks. I cannot really continue after one bite/sip so everything goes to waste. The banana is better than the pistachio, but overall my high hopes were sadly crashed with these products.”

Helpful Report

Posted 2 years ago

Hey Andrei, sorry to read this. Unfortunately, we can not please everyone's taste buds, although we try to. We do have a very attractive '30-day-satisfaction-guarantee'. Meaning you can just order the products you'd like to try. Test them and if you do not like them, you can return unopened products for free and we will refund you for everything you did not like, minus shipping costs. Please contact us via love@jimmyjoy.com

Posted 2 years ago

“Was inspired from good marketing, but the taste is awful. Will not buy these products again.”

Helpful Report

Posted 2 years ago

Hey Gerhard, sorry to read this. Unfortunately, we can not please everyone's taste buds, although we try to. We do have a very attractive '30-day-satisfaction-guarantee'. This means you can just order the products you'd like to try. Test them and if you do not like them, you can return unopened products for free and we will refund you for everything you did not like, minus shipping costs. Please contact us via love@jimmyjoy.com

Posted 2 years ago

“Never got my starter pack, nobody to contact with. Waste of time”

Helpful Report

Posted 2 years ago

Hi Leslaw, Checking the system I see there was an order placed for just a Starter guide and a scoop, 5,- Euro total (shipping costs). That order was automatically cancelled by the system and refunded back to you. Something must have been selected wrong when you tried to order a starter box from us. Feel free to give it another shot and if any assistance is needed or you have any other questions or concerns, we are available through the live chat on our website or at love@jimmyjoy.com

Posted 2 years ago

“Ik heb nog steeds niets ontvangen, dus zo wordt het moeilijk om een review te schrijven.”

Helpful Report

Posted 2 years ago

Hey Kurt, bedankt voor de review. We hebben hier op 20 juni contact over gehad. Je pakket kon niet bezorgd worden en is afgeleverd bij een pick up locatie (zoals te zien op de track en trace email). Deze is niet opgehaald en wordt nu aan ons retour gezonden. Zou je even contact met ons op willen nemen via love@jimmyjoy.com?

Posted 2 years ago

“It tastes horrible. I could barely drink it and gave up on using it at all.”

Helpful Report

Posted 2 years ago

Hi Leul, Thanks a lot for posting your reviews, we appreciate the feedback. Sorry to hear that you did not like the Strawberry and Chocolate Shakes you ordered, it's not for everyone of course, but we would have loved to hear what exactly was the reason you did not like them, maybe what you feel would be needed as a change to make it better. As you were still within the 30 days of our money-back guarantee, I issued a refund back on your order right away, you should receive that back shortly. As you had a running subscription for both Shakes set up, we cancelled that now for you so no new orders trigger. For future reference, we always gladly assist with anything through Live Chat or at love@jimmyjoy.com, feel free to check in any time. We very much hope you will try some other products and that you will find what works for you.

Posted 2 years ago

“I simply didn't like the taste. I really wanted to like it, but I couldn't get past the "sandy" structure.”

Helpful Report

Posted 2 years ago

Hi Steven, Thanks for your review, sorry to hear you did not like it :S Checking the order, I saw you ordered the Plenny Pot mix-pack. You are well within our 30 days money-back guarantee, so I have issued a refund back for you on the order, you should receive that back shortly. We hope you will try some of the other products and find something you do like, maybe the Pots XL or the Shakes? If any assistance is needed, feel free to check in with us through Live Chat or love@jimmyjoy.com.

Posted 2 years ago

“Haven’t received my products yet and the fedex tracking number doesn’t work I can’t happy give a rating until I at least receive the package I payed for in full.”

Helpful Report

Posted 2 years ago

Hi Gerard, Apologies for the inconvenience with this, but next time, please reach out to us through our Live Chat or love@jimmyjoy.com so we can check this for you. I checked it now, and see the shipment is noted to be delivered earlier today. If anything is still the matter, you know where to find us.

Posted 2 years ago

“Didn't get my order, and they trick me to pay mutch more then the actual price... 😒”

Helpful Report

Posted 2 years ago

Hey Susanne, sorry to read this. Can you email us about this, so we can have a look at what happened here? We do not charge extra for the products, but could it have been that your order went through customs and you got charged by them? Or import taxes? You can read out to us via love@jimmyjoy.com

Posted 2 years ago

“All the products are disgusting, the plenny shakes are full of lumps and have an unpleasant taste. The plenny bar are very bad and do not make you want to eat them... And the plenny drink are also bad. Only the plenny pots are not bad. I am extremely disappointed, I had tested yfood and there is no possible comparison, they are 100,000 times better.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy Reviews