Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

“So far everything I have tasted has tasted honestly pretty horrible. I don't see how anyone could eat this stuff regularly.”

Helpful Report

Posted 1 day ago

Hi Dean, Thank you for taking the time to share your thoughts with us. We're sorry to hear that our products didn’t meet your expectations in terms of taste. We understand how important flavor is, and we appreciate your honest feedback as it helps us improve our offerings. If you have any suggestions or specific flavors you’d like to see, we’d love to hear from you! Don’t hesitate to reach out at love@jimmyjoy.com. Thanks for your time. ❤️

Posted 12 hours ago

“Products looks good Logistics - I got an email from you that the products I had order were ongoing to ship an hour after my order, sounded promising. But it took 8 days before I had the box in my hand. PostNord was the delivery company and they failed. Suggestion if you can offer a box pickup sevice instead of deliver to the door because these delivery companies often fail miserable”

Helpful Report

Posted 3 weeks ago

Hi Johan, Thanks a lot for letting us know you liked the products you purchased though I wish you were as happy with the delivery. Please note that you would be able to chose a delivery done to a pickup point (for one-time orders, not for subscriptions) for future orders. Send us a message at love@jimmyjoy.com if you have further questions. ❤️

Posted 2 weeks ago

“De shakes zijn lekker en het is makkelijk. Maar ik ben niet afgevallen.”

Helpful Report

Posted 1 month ago

Hi Ellen, Thanks for letting us know you liked the products of your order. I understand your intent was to loose a bit of weight, though our products can be used to that end I need to point out that a calorie deficit still is the base of weight loss - regardless of the food's origin. Wishing you well on your dietary journey. Thanks for your time. ❤️

Posted 2 weeks ago

“I was on the hunt for a decent, healthy meal replacement — and I thought I had it figured out. But then ChatGPT chimed in with a suggestion: “Try Jimmy Joy!” So I thought, why not? First impressions? The packaging looks like it was designed by a hyperactive cartoonist on a sugar high — playful, to say the least. The price was a bit lower than competitors, which, in hindsight, might have been a red flag. I went all in: ordered every shake flavor to find “the one” and grabbed two packs of their new bars — Cookies & Cream and Brownie. Bold move. Regretful outcome. The bars? Honestly, I have no idea what to do with them now. They taste like someone tried to reverse-engineer the concept of “dessert” in a lab — and got lost somewhere between protein powder and plastic. Chemical city. The shakes? Well, here’s the twist — no matter how much or how little powder I use, they always taste… watery. Like someone whispered the word “flavor” into a jug of oat milk and called it a meal. The texture is strangely dispersed — it never feels like you’re drinking something made from real, wholesome ingredients. More like sipping on a well-blended list of good intentions. I do appreciate the effort behind the formula — it’s clear they tried. But at the end of the day, I’d like my food to feel a little more like nutrition and a little less like a science experiment. Maybe it works for some people — students during finals week or astronauts short on options. But for me? It’s a pass. A joyful one.”

Helpful Report

Posted 1 month ago

Hi Savva, Uhoh, this is not exactly the kind of review that we like to read but I must thank you for your honest and thorough review. To address your first point, yes our designs are a bit more colourful and dare I say, more joyful than the competitors. There is no shortage of plain, flat design. It's everywhere. We chose to stick with our vibe throughout everything we do. This should not be too much of an issue since, in the end, the packaging is not the product. As far as our bars and shakes, I will say that I regret to read that they did not live up to your standards. This is why we have a 30-day money back guarantee. Just reach out to love@jimmyjoy.com to claim your refund, we will be happy to help you there. Thanks again for taking the time to write your review. ❤️

Posted 3 weeks ago

“It leaves a powdery texture, and the taste is incredibly lacking! It is also not filling at all”

Helpful Report

Posted 1 month ago

Hi Margaret, Thanks for taking the time to review our Plenny Shakes, I am sorry they did not live up to your expectations as far as the texture and taste. In case a product one ordered is not to one's liking, we have a 30-day money back guarantee that you can claim at love@jimmyjoy.com Thanks again for your review. Have a god day!

Posted 1 month ago

“I tasted 2 different falvours. I really didnt like the taste and the texture of it. Its strange. Its not like a milkshake texture. For comparison i use HUEL since last year and texture and flavours are more similar to a real milkshake. I use JimmyJoy to replace some meals on working days.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your review of our Plenny shakes, I'm sorry to read you were disappointed by the taste and texture though. Did you try to reduce the water a bit and use vegan milk instead of water, this might help with texture. We want to make products that everyone would like but in matters of taste, the customer is always right. Please reach out to love@jimmyjoy.com to claim your refund under our 30-day refund policy. Looking forward to talking to you.

Posted 1 month ago

“There was a delivery issue where my package was marked as delivered but never arrived. What stood out to me wasn’t the fact that a problem occurred (these things can happen), but how long it took to resolve such a basic issue. The initial communication from customer service felt somewhat dismissive, and there was a lack of proactive problem resolution. Interestingly, it wasn’t until I changed the tone of my messages that more action was taken. After a week of waiting, I finally received very basic information: "The parcel was delivered to the neighbor Mr. / Mrs. Hilfe at Housenumber 21." That allowed me to solve the riddle myself and rescue my package — turns out it had been received by a company named "Häusliche Hilfe GmbH" in another building on my street. I like the products, but the customer service leaves a lot to be desired.”

Helpful Report

Posted 1 month ago

Hi Matias, Thanks for your review. You are right it took too long for us to be able to communicate the proper information you were after. Of course, it always is stressful and disappointing when things don't go perfectly smoothly. However, and this is a big however, you need to be sure that we always strive to be quick and transparent in dealing with all customer requests. Regardless of the matter. I will also add that a more agressive tone will not help the speed of resolution, neither will the threats of leaving bad reviews. Again, we strive to be effective and transparent with everyone. Thanks again for taking the time to write what you thought and we hope your next orders with us will show you how much we care. Have a good day! ❤️

Posted 1 month ago

“- mac n cheese being “favorite” i dont think anyone who tried it said that - criminal system to quit an subscription, worthy of making a youtube deep dive about it -thousand e-mails, i feel as i work for jimmy joy and not like a customer that wants to save time All in all will not order agaiin”

Helpful Report

Posted 2 months ago

Hi Marin, Thanks for your feedback and review first of all. As you shared the order number, I was able to check back and could not find any contact made with us from your end for any issue that you noted. We offer a 30-day money-back guarantee on what you try the first time and do not like. That will be available for the Mac 'N Cheeze Plenny Pot you clearly did not like. Just to make the point, it is a customer-favorite and that it's not for you is as personal as it is for the people that do love it. It makes no sense to sell (and keep selling) something with a money-back guarantee if it's not liked overall. The subscription you activated can easily be cancelled by yourself after logging in to the account, proceeding to "manage subscriptions" and cancelling the subscriptions for each of the active items from there, not much to it and in no way criminal. We also offer our help with this of course if needed, we can cancel it for you, at any point and even sort things with you after the fact. So, before calling it criminal, maybe next time check in with us first, but feel free to make a youtube video about it of course if you would like to, we will gladly check it and comment on that accordingly. The Marketing emails, yes, there are some of those you will end up receiving, we are an online brand, no stores, so that is how we generate the sales mostly. All our send outs have the option to unsubscribe in the bottom and for this, the customer care team is also always available to help out. Apologies for any inconvenience with the subscription and marketing communication, we would like to invite you to check in with us through the Live Chat option on the website, the contact form or a direct email to love@jimmyjoy.com to be able to follow up on the points above. Thanks

Posted 2 months ago

“Finished trying every single plenny shake flavour, and most just don't really appeal to me. The one I liked most, caramel seasalt, was removed from the store so I'm left with just the coffee and chocolate flavours that I can tolerate.”

Helpful Report

Posted 2 months ago

Hi Siebe! Thanks for the feedback and leaving the review for us, we appreciate it. I noticed we spoke about the discontinuation of the Caramel Sea Salt Shake before, sorry once again about that one no longer being available. We always try to keep the assortment so everyone is happy, but that is not always possible as you will understand. The choice is never an easy one when we discontinue something but it's normally to make room for something new at the same time. So, I hope any new addition will suit you to complement the two you do like currently. I would like to offer the option of refunding the items you tried but did not like as per our 30-day money-back guarantee. We can have a look at a possible return for the second bags you ordered of each as well then. You know how to reach us, but to be sure; Live Chat from the website, contact form or a direct email to love@jimmyjoy.com will do it. Looking forward to hearing from you on the above. Thanks again

Posted 2 months ago

“The bars are not good. I bought a box to try and could barely finish one. The bags of powder don't seal properly which resulted in me spilling more than half the contents when moving the bag. The only thing that I partially enjoyed were the pre made chocolate drinks.”

Helpful Report

Posted 2 months ago

Hi Chris, I am glad you found a product in your order that lived up to your expectations. For the rest of them, it is a great shame you didn't like them but for those items you should contact us at love@jimmyjoy.com and claim your refund under our 30-day refund policy. Thanks for taking the time to write an review. ❤️

Posted 2 months ago

“Mushroom and buckwheat risotto. I really wanted to like it as a huel alternative. Tried it twice. Having given it a good mix. Just tasted like paxo stuffing. Clearly healthy and loads of real veg but no sauciness to it. I gave it all away to a colleague who says its fine for free.... Strawberry shake actually tastes really good. But the shaker lid won't seal properly and makes a mess all over the place and the scope broke on first use so I have to weigh it into a cup then mix it in a blender. Hopeless. It's quite gritty texture. The cereal bars were fine. Sadly I will stick with huel.”

Helpful Report

Posted 2 months ago

Hi Robert, Thanks for taking the time to let us know about your recent order at Jimmy Joy. Very glad to hear that you enjoyed your Strawberry Plenny Shake. Though I am saddened you had a poor experience with our shaker, scoop and Plenny Pot Mushroom and buckwheat risotto. We try to make products everyone would like but it is not always possible to please everyone. Please reach out to love@jimmyjoy.com to claim your refund under our 30-day money back guarantee rule. Thanks for giving us a try!

Posted 2 months ago

“Meals are not the best. Speculoos tastes strong, too much cinnamon. And Pistaccio, that thing smells like nail polish. I haven’t tried the rest. Customer service: 0 stars”

Helpful Report

Posted 3 months ago

Hi David, Sorry to see about the experience you had with your first order with us. Checking back I see you were in touch with us about a delayed order and an investigation was launched into it on your behalf, not the ideal first experience on that part but besides that situation, we could not see why the contact you had with our colleague would warrant a "no stars" rating from your end. For that, as well as the options to refund the items from your order within our refund policy, I would like to invite you to check in with us once again through an email to love@jimmyjoy.com, a Live Chat from the website or by replying to this message directly. Apologies for any inconvenience caused and for the experience not having been what we would have hoped for you either. Thanks for sharing the feedback and we hope to hear from you soon.

Posted 3 months ago

“I tried Plenny a few years ago when I was working a really busy job and rarely had time for lunch. The concept of pouring some powder in a shaker, mixing with water and having a meal ready to go seemed ideal for me. Sadly, Plenny didn't really do it for me. Primarily because of the taste. I thought I'd give it a go again now, but was instantly reminded why I didn't buy more of it 5 years ago... There are similar products from other brands which I like better, so I'll just stick with them instead.”

Helpful Report

Posted 3 months ago

Hi Rune! Thanks a lot for posting your review of the experience with the shakes you tried here, we are of course sorry to hear it was no success for you. Taste is very personal, so we completely understand and can only thank you for trying again after a while. As you shared the details of the order, I will issue a refund for that based on our refund policy. Officially this only goes for 30 days after the order is placed, but I will make that exception for you and issue the refund, you will have that back shortly. If anything, you can reply to this message to get in touch with the customer care team. Thanks for giving it another shot

Posted 3 months ago

“I like the idea of Jimmy Joy, in particular the hot meals. The Cajun doesn't really taste of anything and the Mac and cheese smells very strange- coupled with the price I won't be buying again.”

Helpful Report

Posted 3 months ago

Hi Kelly! Thanks for your honest feedback about the products and the company. We hope you find products you will like in our lineup. Thanks again for your reviews.

Posted 3 months ago

“I signed up for the newsletter for a 10% off coupon and never received it. I got all the ads just fine though! Disappointed in the bait and switch.”

Helpful Report

Posted 3 months ago

Hi! Thanks for leaving your review and feedback on the experience first of all. As you shared the email address, I was able to find you had multiple orders with us already, placed as subscriptions. The 10% welcome discount for signing up for the newsletter is first of all only available on first orders, you were not on the first anymore, and then also only with one-time purchase orders, not in combination with subscriptions. Subscription orders have an automatic discount of 20% applied, it's not possible to stack the 10% on on top of that, so you got the best deal we had to offer on it. You will not have received the discount code after signing up for the newsletter because of that restriction to the first order only. For future reference, if you run into anything like this again, an issue with a discount code or anything else really, you can best check in with the customer care team for it, they will be able to assist then and there. To reach them, you can open a Live Chat from the website or email love@jimmyjoy.com. Thanks for being a subscriber with us, we hope this explained the situation for you, no bait or anything, you just had the better deal already so I can not offer to sort it after the fact either. If anything, you know where to find us now, sorry for the late reply to the review.

Posted 3 months ago

“The Flavours (Vanilla, Lemon, wild Berry, Strawberry, Banana) are pretty faint, the texture is quite gritty. I would highly recommend you communicate this, so you know what to expect, otherwise you just dissappoint your customers. Since it is not really "enjoyable" as it is i would much prefer you leave away the flavoring and especially the artificial sweeteners, since they are rather harmful, and instead make a very bland, purely functional source of nutrition- i would buy this version much rather than how it is now. I am autistic and struggle with sensory overload with food, so I was looking for a quick and easy way to get more calories into my body which is easiest to achieve through a drink. It is not enjoyable as it is, why not make a not enjoyable drink m without the health risks associated with sucralose? The alternative would be to change the formula up a lot to make it smooth and flavourfull and mabye add a version with sugar instead of artificial sweeteners.”

Helpful Report

Posted 3 months ago

Hi Rosa, Thanks for your review and feedback, we very much appreciate it. Sorry to hear the experience was not as you and we hoped it would be for you, but of course that can happen when personal taste is involved. Our shakes are made with oats, that is why there will always be a grain to the prepared product. You can prepare in different ways (blender, shaking with ice cubes, leaving in the fridge a little) to mitigate the grain, but it will always remain in some way. You note sucralose, the ingredient we use as sweetener to be a concern for you. We would like to refer you to the following post on our Forum where one of our nutritional expert went in the to results of the most recent study about that: https://forum.jimmyjoy.com/t/sucralose-found-in-common-sweetener-damages-dna/6053 In any case, your experience was not positive and for that we do offer a 30-day money-back guarantee. You are outside of that period, but that is only because we now reply to this and no other communication has come from you about it to our customer care team, so we will gladly still make the exception for that. Kindly check in with us through a Live Chat from the website or by emailing us at love@jimmyjoy.com to check the options for possible returning unopened items and the refund policy. Thanks again for giving it a shot, we hope to hear from you soon.

Posted 3 months ago

“Looking for a Soylent alternative, I tried the chocolate and banana flavors. The texture was unpleasant, more gritty than Soylent and similar to Huel. Adding a bit more water than recommended improved that slightly. The shake tends to separate, and when I got to the bottom there was always a big build up of sediment, requiring me to add more water and re-shake. My only highlight was the banana flavor, which was quite good and not at all fake-tasting. I didn't like the chocolate.”

Helpful Report

Posted 4 months ago

Hi there! Thanks for taking the time to review our products. It is unfortunate they did not live up to your expectations. Please note that we also offer Plenny Drinks which have a more milkshake-like texture. For this order of yours, send us a message at love@jimmyjoy.com to claim a refund under our 30-day money back guarantee policy. Thanks again for your time. ❤️

Posted 4 months ago

“Leider schmeckt nur der Schoko Riegel. Alle anderen schmecken extrem künstlich und liefern einen sehr unangenehmen Nachgeschmack. Der Schoko Riegel ist allerdings ganz gut und hält mich auch ca. 3-4 Stunden satt.”

Helpful Report

Posted 4 months ago

Hi Julian, Sorry to switch to English but my German is non-existant. Thanks for taking the time to review our Plenny Bars, I am sorry they were not to your taste. We strive to make products that will be liked by our customers but if it is not the case we have a 30-day money back guarantee. Send us a message at love@jimmyjoy.com and we will be able to help you. Thanks again for your review. ❤️

Posted 4 months ago

“Super disappointed in the shake. They have a genius marketing, I was completely sold after a few ads. Don't know whaI don'txpected tho, the flavours are very mild, a lot worse than yfood ones. Wild berries and Strawberries had barely any taste, Banana was meh, chocolate was the only one decent. The first three had a very strong psyllium aftertaste, which I hated as a kid. Also 2 of the 4 bags just won't close :/ The bar I got for free was really nice though, maybe I should have bought those instead.”

Helpful Report

Posted 4 months ago

Hello Martina, Thanks for taking the time to write a review of the Plenny Shakes your ordered. I am sorry to hear you did not like the flavour of our products. We also are aware of the ziplock situation and have a new solution to seal the bags which is soon going into production. Let me add that we do not have psylluim in our formula. Shoot us a message at love@jimmyjoy.com to claim your refund under our 30-day money back guarantee. Best.

Posted 4 months ago

“Switched to jimmy joy because soylent isn't being produced, overall the ingredients seem healthier but the taste for the majority of flavors is terrible in comparison. It's like eating chalk. Not to mention the consistency issues where it is liquidy at first but thickens too much overnight unless you add a lot more water. Overall the flavors have no real taste.”

Helpful Report

Posted 4 months ago

Hi Thanks for taking the time to review your products ordered. It is unfortunate they are not at the level of your expectation though. About the texture, note that our Plenny Drinks have a more milkshake-like texture and are less grainy. As far as the Plenny Shake preparation, we suggest to not wait over night to consume the shake but rather to consume them rapidly after preparation. Regardless, you are eligible to a refund since your products were not to your liking. Please continue the conversation you started at love@jimmyjoy.com to benefit from our 30-day money back guarantee. Thanks again for taking the time to write us a review. ❤️

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Jimmy Joy Reviews