JJsHouse.com Reviews

Name: JJsHouse.com
Rating: 4.28

4.3 Rating 370 Reviews

83 %

of reviewers recommend JJsHouse.com

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Metrics

4.3

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 31st October 2024

Anonymous

JJsHouse.com 1 star review on 24th October 2024

Anonymous

JJsHouse.com 5 star review on 30th September 2024

Tara

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress was absolutely gorgeous ! Fit perfectly to my daughter’s size. She is 5’5 and 115lbs and ordered a size 2. With 2 1/2 inch heels it did not need any alteration. I would say it’s very true to size. There is no give or stretch in this dress! So just be prepared when sizing it won’t stretch. But it was a show stopper at prom and she loved it and said it was comfortable the entire evening.”

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Posted 6 months ago

“I ordered a dress to get married in. Custom sized. It came to me perfect. Even better than expected. Delivery time was brilliant. I cannot thank you enough for assisting me in looking amazing on such a special day. I have now ordered bridesmaid dresses also and expect they will be the same.”

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Posted 6 months ago

“I ordered 2 try on's. They shipped me 3 dresses with 2 being identical. They charged me full price for the 3rd dress that was the identical one and I am not able to get a return email. I am out of $300! READ THE REVIEWS AND DO NOT ORDER FROM THIS COMPANY!!!!”

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Posted 6 months ago

“Customer service was excellent. Returns (I had 3) were simple. Dress I purchased was perfect for me!”

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Posted 6 months ago

“The dresses fit perfectly. Loved the option for try on dresses”

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Posted 6 months ago

“I've ordered 9 try-on dresses so far. Process is easy. Dresses are all fantastic in fit, style and workmanship. I will definitely pick one of these for my son's wedding. I also bought my dress 4 years ago for my other son's wedding and it was perfect. Try-on wasn't available then, so the process is much improved.”

JJsHouse.com 5 star review on 27th May 2024

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Posted 6 months ago

“I ordered a Gorgeous dress for my daughter’s communion. Absolutely stunning and the material was so well-made, custom to her size, no alterations needed. Thank you JJ’ house for making my daughter look like a princess on her special day!”

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Posted 6 months ago

“The dresses are always great quality, beautiful, and comfortable! The shipping has always been reliable as well. I've bought multiple dresses and they are all wonderful and I especially love that most of the dresses have built in bras.”

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Posted 7 months ago

“The garment was ill fitting. Looks nothing like the dress in the picture. When I tried to return the garment the was no address for returns listed.”

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Posted 7 months ago

“I love the dress and having it made to measure allowed me to choose a dress I never could have worn off the rack The quality was excellent. It was the most well made dress I have ever worn, including my custom wedding dress!”

JJsHouse.com 5 star review on 17th May 2024

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Posted 7 months ago

“I did the try on program plus bought one dress to try on because it didn't come in my size for the try on program. I returned the bought dress and had to pay "restocking fees" and more for shipping. I ordered a dress from the try on program in a different color, same size. The dress came but is too small even though it was the exact same size as the try on dress. I can't reach anyone by phone. I have no idea how this will be resolved. I won't have a dress for the wedding and I am out all the try on costs, return costs, restocking fees etc. Another example of an extra cost was the shipping. They only offered 'expedited shipping" for around 30 bucks. Ordered on 4-28 received on 5-14 wedding on 6-1. I can't get the live chat to chat with me. They only allow it for returns or presale items.”

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Posted 7 months ago

“I ordered a dress for my sister wedding and had it custom sized. It arrived a day early and the dress is a perfect fit! So happy and the dress is absolutely beautiful!!!”

JJsHouse.com 5 star review on 16th May 2024

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Posted 7 months ago

“I am happy with my purchase”

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Posted 7 months ago

“Got my order quick and quality was beautiful 😍”

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Posted 7 months ago

“Thank you, JJ's House. Love your website.”

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Posted 7 months ago

“I will begin with the positive...the selection of dresses here is really nice with numerous color selections in every style. The dresses that we chose were beautiful; when they arrived they appeared to be well constructed & the color was exactly what we had picked. Unfortunately, one of the dresses needed to be returned for a refund & the other exchanged for a different size. Multiple attempts, according to their web site directions, were made to contact JJ'sHouse about this issue. Finally after TWO WEEKS I was able to have a Live Chat only to find out that now there's no way the dress needing to be exchanged would arrive in time for the event. I completed the Return Request per the directions given but the Return Shipping Label would not be processed. I have yet again had to contact the company via email entailing the failure of label processing. I only hope it doesn't take another two weeks for a response. This encounter with JJ'sHouse has been very frustrating, unnecessarily laborious, & left us having to scramble to get another dress.”

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Posted 7 months ago

“Everything I ordered was beautiful and quality made. I will definitely shop here again.”

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Posted 7 months ago

“We always have a great experience! Products are well made, fit beautifully, and great fabrics.”

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Posted 8 months ago

“Perfect fitting shoes that glide over the dance floor. This is the only place that I will get my dance shoes from now on…..Especially since I have a smaller shoe size that is not easy to find in my local stores.”

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Posted 8 months ago

“AMAZING! service, I did the try it on at home for 10$ It was the BEST decision. I am loving my dress it fit me perfectly fine. I love JJS HOUSE, I will choose you gain for my special moments. Thank you”

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Posted 8 months ago

JJsHouse.com is rated 4.3 based on 370 reviews