JJsHouse.com Reviews

Name: JJsHouse.com
Rating: 4.27

4.3 Rating 364 Reviews

83 %

of reviewers recommend JJsHouse.com

Company Reviews

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Metrics

4.3

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 31st October 2024

Anonymous

JJsHouse.com 1 star review on 24th October 2024

Anonymous

JJsHouse.com 5 star review on 30th September 2024

Tara

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer service is a joke. Won't talk to you other than email. And if they have a problem with your order and didn't get an email to you, they won't continue to reach out. So you just assume it's gonna come until the delivery date passes. I am 3 weeks out from my wedding I was missing 2 of my 4 bridesmaids dress. When I finally get a hold of someone and they inform me JJs doesn't offer dresses bigger than W26 my brides maid is a W28. EVEN THOUGH I SELECTED SIZES FROM THEIR DROP DOWN MENUS. Also they made a dress for my Mom and it looks awful they didn't follow her sizing at all! Never shopping with them again!”

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Posted 2 years ago

“Tout ce que j’ai commandé est conforme aux photos. Le rapport qualité-prix est incroyable, beaucoup de choix et et très bonne qualité. Livraison rapide. Retours faciles. Je recommande à tous.”

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Posted 2 years ago

“The dress is well made and absolutely perfect!”

JJsHouse.com 5 star review on 15th June 2022

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Posted 2 years ago

“I've ordered from this company multiple kf times. The quality of their dresses and accessories are really good, I'd say 10/10. Their customer service is really great too. I had questions about whether or not I'd have enough time to order a dress for an event that's happening October 2022, and they assured me I had more than enough time. They even threw in a discount code for faster shipping(I'm not sure that will always be the case for everyone but it was a nice thing they did for me). The prices are really good compared to boutiques or name brand/designer brands located in my state, and so far I haven't had a a need to return any of the things I've bought. I'm 100% sure returns would be easy since the company, their customer service and options of dress choice is vast. The only items that can't be returned are the custom sized ones and that's understandable since they say it multiple times in writing(so please don't think you can get away with that). If you ever get the chance of going to a formal event, please don't hesitate to choose JJsHouse.com.”

JJsHouse.com 5 star review on 14th June 2022

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Posted 2 years ago

“I ordered a dress loved the dress,the quality but had to returned it was too big,the refund process was easy got my refund back within 10 days,definitely recommend this company.”

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Posted 2 years ago

“Gorgeous dress - as ever!!! The grape colour is just the most magnificent purple. I can't wait to wear this on the cruise in December. I will also be wearing it for my 60th birthday next year.”

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Posted 2 years ago

“We had a family wedding recently and four ladies bought their dresses & shoulder fur from JJ's House. We were all very happy with our purchases. Sizing, quality, fabric and price were all of a very high standard! I would highly recommend this company for a formal dress.”

JJsHouse.com 5 star review on 2nd June 2022

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Posted 2 years ago

“Whatever you do, do NOT buy from this company. When I received my dress it was the wrong color (my choice, not their fault) but their sizing is not accurate at all; and I had a seamstress friend of mine do all my measurements. Then, when it was time to return it because they say on their website, "JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s)." That is NOT true. First of all, they gave me the run-around and it was not easy to return but with lots of determination and time spent I was able to get it done in the short window they provided. But the worst part of all is that not only did I have to pay return shipping but I did not get a full refund. It's a racket! Don't buy from them! They are based out of Hong Kong and have terrible customer service. Stick with Amazon where you know you'll have great customer service, free returns and full refunds!!!”

Helpful Report

Posted 2 years ago

“I ordered the A-Line Scoop Neck Asymmetrical Chiffon Lace Mother of the Bride Dress With Ruffle (008261975) in blush pink in a size 12, thinking this was my size. The dress was beautifully made and the fabric devine! However, I did not measure myself and was disappointed it didn't fit. That is why I am giving it a 4 instead of a 5. I returned it and for a prompt refund and have customed ordered this dress. It will be worn at our 50th Wedding Anniversary Renewal Vows Ceremony. I cannot wait until it arrives! Once I receive the dress, I will review it again. And, I plan to order my granddaughter's dress, who will be my maid-of-honor, and my great-granddaughters's dress, who will be our flower girl.”

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Posted 2 years ago

“Price and quality is great! Shipping took a little while but was worth the wait !”

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Posted 2 years ago

“JJ's house quality beats that of any competitor for the price. The dresses had the look of a custom piece that would cost hundreds if purchased from a bridal store. JJ's customer service is also excellent and they've always fulfilled my orders on time.”

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Posted 2 years ago

“Easy to work the website and check out, keeps you updated through delivery.”

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Posted 2 years ago

“Never order from JJ House for special event as the delivery is unreliable. It may ruin your special day.”

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Posted 2 years ago

“Fast shipping, good quality, good price”

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Posted 2 years ago

“Very quick delivery time. All items as shown. Sizing as accurate as possible.”

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Posted 2 years ago

“Beautiful custom made dresses, I have loved JJs house”

JJsHouse.com 5 star review on 18th May 2022

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Posted 2 years ago

“Scamming people around the world. Look at the BBB LOTS of complaints poor workmanship and dead fake shipping and returns.”

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Posted 2 years ago

“The dress was beautifull and nicely wrapped. Delivered in time Thanks JJ house.”

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Posted 2 years ago

“Pricing is reasonable. Shipping took 1-2 weeks. Dress comes very wrinkled. Sizes run small compared to what I'd expect in any department store, but if you follow the measurements listed on the size chart I found that accurate. I normally wear an 8 or medium dress, but needed to order a size 10 at JJ's House and it fit perfectly. No complaints.”

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Posted 2 years ago

“I have had several opportunities to deal with the customer service team both on the Live Chat and by email regarding some of my orders and I cannot fault them. They are friendly, helpful and incredibly polite and have always sorted out my questions to my complete satisfaction. I have also had to return some items due to sizing and so far the return process has been simple and affordable. I look forward to receiving many more items in the near future and would deal with the customer service team at JJsHouse any time. Thank you.”

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Posted 2 years ago

JJsHouse.com is rated 4.3 based on 364 reviews