JLL Fitness Ltd Reviews

Name: JLL Fitness Ltd
Address: Unit 1, Mount Street Business Park Mount Street, Birmingham
Rating: 3.97

4.0 Rating 104 Reviews

74 %

of reviewers recommend JLL Fitness Ltd

4.0

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About JLL Fitness Ltd:

JLL Fitness Ltd

Visit Website

Phone:

0800 6123 988

Email:

contact@jllfitness.co.uk

Location:

Unit 1, Mount Street Business Park Mount Street
Birmingham
B7 5QU

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JLL Fitness Ltd 1 star review on 13th January 2021

Frank

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start … delivery was over a week late, with no phone call in advance confirming delivery slot despite this being promised - luckily we were home. Delivery driver scratched my car walking up against it and neither JLL Fitness nor the courier have made any attempt to address this. On 3rd or 4th use of the treadmill it started tripping the mains RCD - have tried everything including a dedicated mains circuit and proved the treadmill to be at fault. JLL Fitness have blocked me on Twitter at the mention of my dissatisfaction of having my property damaged, and have now stopped responding to all emails trying to arrange refund and collection of the defective treadmill. Worst consumer experience I have ever had. Due to lack of response I will now probably need to take legal action just to get my money back and have the faulty device collected! Would avoid at all costs, incredibly unprofessional company to deal with.”

Helpful Report

Posted 5 years ago

“Awful company with terrible customer service”

Helpful Report

Posted 5 years ago

“Treadmill broke twice within 1 year. I'm 90kg max and used it 45 minutes a day with diligent maintenance. JLL managed to: screw up the initial delivery (sent 2 treadmills and courier thought they were collecting a treadmill on top of that), screw up the pick-up of the second treadmill, screw up the pick-up when the treadmill broke, sent me an email admitting fault for the broken treadmill, before sending me a second email full of paranoid ravings of how I must have sabotaged it, refused to respond to emails sent by Amazon on my behalf, refused to send me copies of the warranty because I dared report them to a consumer advocacy group. If you buy this product it won't last, and they have no intention of honouring the warranty (if they even bothered to write one). Avoid, avoid, avoid.”

Helpful Report

Posted 6 years ago

“Order went missing, asked for a refund on the premium shipping only to be refused. Now getting threats by emails. Avoid like the plague!”

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Posted 6 years ago

“Bike never arrived and i'm now struggling to get my money back. Don't buy from them it's not worth it.”

Helpful Report

Posted 6 years ago

JLL Fitness Ltd is rated 4.0 based on 104 reviews