JLL Fitness Ltd Reviews

Name: JLL Fitness Ltd
Address: Unit 1, Mount Street Business Park Mount Street, Birmingham
Rating: 3.97

4.0 Rating 104 Reviews

74 %

of reviewers recommend JLL Fitness Ltd

4.0

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About JLL Fitness Ltd:

JLL Fitness Ltd

Visit Website

Phone:

0800 6123 988

Email:

contact@jllfitness.co.uk

Location:

Unit 1, Mount Street Business Park Mount Street
Birmingham
B7 5QU

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JLL Fitness Ltd 1 star review on 13th January 2021

Frank

Anonymous

Anonymous // 01/01/2019

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“Customer service was great. So often you have to deal with robots are automated message services. The team at JLL were really responsive. Fantastic service guys!!”

Helpful Report

Posted 6 years ago

“Delivered well before the estimated date provided. I had a query regarding how to use the item and the customer service team were prompt and responsive.”

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Posted 6 years ago

“Really happy and friendly staff. Very patient whilst showing me equipment.”

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Posted 6 years ago

“Awful company with terrible customer service”

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Posted 6 years ago

“Balance board is great! Good quality, great price, quick delivery. Thanks!”

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Posted 6 years ago

“Needed a repair on my treadmill after it stopped working after a year. They were very responsive and helped identify the issue. A week later the treadmill was returned to me and it was fully working again.”

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Posted 6 years ago

“Great value and an ideal first exercise bike. Fairly easy to assemble - as others have mentioned, attaching the tension cable is slightly awkward and this is probably the only time you need a second person to hold the upper part of the handlebar column while you attach the cable. Being just over 6' (184 cm) I would have liked to have raised the seat slightly more - but it's adequate.”

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Posted 6 years ago

“Had a few minor issues with the item when it arrived, but JLL handled this extremely by well shipping out replacement parts as soon as possible. Excellent seller, highly recommended.”

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Posted 6 years ago

“Amazing product, good quality and it comes with a case which looks really nice. Good value for money. The customer service replied quickly and was very helpful when I contacted them. I do recommend the product and the seller.”

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Posted 6 years ago

“outstanding, easy to put together and gives you a great work-out.”

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Posted 6 years ago

“Quick and prompt delivery, received prior to the estimated delivery date, very pleased. Cushion is as expected. Prompt response from seller to question about operation of the cushion.”

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Posted 6 years ago

“Phone call to advise date and time of delivery. Courier was a really nice guy too. Easy set up after watching you tube video. Just what I wanted.”

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Posted 6 years ago

“Treadmill broke twice within 1 year. I'm 90kg max and used it 45 minutes a day with diligent maintenance. JLL managed to: screw up the initial delivery (sent 2 treadmills and courier thought they were collecting a treadmill on top of that), screw up the pick-up of the second treadmill, screw up the pick-up when the treadmill broke, sent me an email admitting fault for the broken treadmill, before sending me a second email full of paranoid ravings of how I must have sabotaged it, refused to respond to emails sent by Amazon on my behalf, refused to send me copies of the warranty because I dared report them to a consumer advocacy group. If you buy this product it won't last, and they have no intention of honouring the warranty (if they even bothered to write one). Avoid, avoid, avoid.”

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Posted 6 years ago

“Sale was made easy by the girls in the office. The bike was originally too small so I took it back and purchased the model up.”

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Posted 6 years ago

“had an issue with the courier but they booked it in for me and then called me back”

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Posted 6 years ago

“REALLY FRIENDLY AND HELPFUL RESENT MY ITEM WHEN IT DID NOT ARRIVE”

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Posted 6 years ago

“Order went missing, asked for a refund on the premium shipping only to be refused. Now getting threats by emails. Avoid like the plague!”

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Posted 6 years ago

“Brilliant kit, showroom is fab and the staff were really friendly even got a cuppa.”

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Posted 6 years ago

“I had a problem with delivery and the customer service team were really attentive and on the ball with helping me.”

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Posted 6 years ago

“Bike never arrived and i'm now struggling to get my money back. Don't buy from them it's not worth it.”

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Posted 6 years ago

JLL Fitness Ltd is rated 4.0 based on 104 reviews