“Electrical Goods have a John Lewis 2 year guarantee. A proper guarantee, not an insurance. Prices are competitive, and you usually have the choice of seeing the goods in one of their stores, or ordering direct online.”
“I love everything about JL. My parents always shopped there so I grew up knowing that JL was the first port of call for most things, and this has been repeated with our own daughter. JL staff are knowledgeable about the stock they sell and generally speaking the prices compare well with other retailers. I am always confident that anything purchased from JL will be dealt with should something develop a problem. The stores are pleasant, the stock varied and the online business is superb. Being able to collect a purchase almost always the next day from our local Waitrose store for free is a real bonus. I always check out products first on JL Online when contemplating a purchase. Sometimes I do go elsewhere, but more often than not it is JL. I am sorry that JL like many other retailers are having to rethink their business, but I trust that they will come out the other side in good shape.”
“I struggled to get a printer for working from home during the recent Lockdown. Despite not having stock, John Lewis allowed me to register my interest in the product.
When it came back in stock I was notified and within 24 hrs collected the product. The price was as good as any of the other suppliers and it included a great 2 year guarantee.
No hard sell, great service.”
“I have ordered several items over the last few months and have used their click collect service collect my parcels from my local Waitrose or have had the parcels delivered to my house.I have been well informed of the progress of my order and items have been well packed and available on the promised date”
“Staff are polite and helpful. Their customer service is second to none. Buying online and returning goods purchased is so easy and straightforward. The quality of their products are good value for money. I would shop with them any day and would recommend friends and family.”
“Just had a lot of appliances delivered for my new kitchen. Easy to order, great value, shopped around and JL was the best. The delivery was amazing. Really nice guys. Prompt and polite.”
“I bought an alarm clock radio which was a bit more expensive than I wanted to pay, but it was loud enough for my poor hearing. After just over a year a fault appeared. A simple phone call and I had a brand new replacement a day or two later. Well worth paying a bit more for such excellent customer service!”
“I find the Company very efficient . I had a bed into my room and ready for me to put the linen on when I moved into a new home, lovely. When I order anything I can choose to pick it up in Waitrose or sent to my home perfect. I have no problems with this large company. Delivery is my choice of time and date.”
“Ordered an Oven and a Hob. The best price I could find. Free Delivery. Quick Delivery and one could choose a date. Delivery was very good and they delivered goods to room I wanted, checked goods and waited whilst I checked. Friendly as well. Very happy with Service and the products were so well packaged.”
