Johnstown Garden Centre Reviews

Name: Johnstown Garden Centre
Rating: 4.80

4.8 Rating 4,232 Reviews

96 %

of reviewers recommend Johnstown Garden Centre

Company Reviews

Questions

Metrics

4.8

Based on 4,232 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

045879138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited Johnstown garden centre in early July 16 and we were impressed from the moment we arrived. Everything from the facility itself to the quality and range of the products on show. However as we were traveling with a baby we decided to make note of items we liked and would buy them from the centres online system which is heavily advertised around the store. So we went home and opened the the site only to find that the range available online is minimal compared to what is in the store so most of what we wanted wasn't there. But we did place an order for some shrubs etc. We got an automated reply thanking us for our order and then heard nothing else for over a week. When I chased it up I got 2 different replays from the same person telling me that the order will arrive tomorrow and then a short time later telling me it went out the previous week and I was not there to receive it. I was even sent a copy of the tracking document but this tracker was for an order for someone in England. In short it took 2 weeks to get my order and made to feel like my business didn't matter hence the 3 star rating. So in store business well recommended but online business in 10 years behind the times”

Helpful Report

Posted 8 years ago

Hi Ray thank you for your comments, that was my mistake in the email I accidentally sent the wrong email to the wrong address. Sincere apologies for that. Delivery can take up to 10 days so that is probably why you didn't receive any contact for 7 days. Apologies again and we will take your comments on board.

Posted 8 years ago

“Beautiful healthy plants ready to be planted. Many thanks for excellent service.”

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Posted 8 years ago

Thank you Barbara!

Posted 8 years ago

“Quick delivery , lovely plants arrived. Happy customer.”

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Posted 8 years ago

Glad to hear Claire!!!

Posted 8 years ago

“One of the 2 items I needed wasn't on your site. I rang to see if you had the item, (which you had in store), and your staff member put it up online enabling me to purchase it. The delivery was fast & efficient. No problems and would recommend to all.”

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Posted 8 years ago

Thank you so much Rachel!

Posted 8 years ago

“Lovely plants at good prices, fantastic service.”

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Posted 8 years ago

Cheers John!

Posted 8 years ago

“Excellent customer service and great produce”

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Posted 8 years ago

Thank you very much Victoria!

Posted 8 years ago

“Fantastic speedy delivery, all plants were carefully packed and moist. Will use again. Very happy customer”

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Posted 8 years ago

Cheers Monica glad to hear!

Posted 8 years ago

“Fast delivery, good quality plants. Will order again.”

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Posted 8 years ago

Thanks Sarah!

Posted 8 years ago

“Item as described and arrived promptly. I'm a return customer and rate their service excellent.”

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Posted 8 years ago

Thank you Hilary!

Posted 8 years ago

“Excellent reliable fast service”

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Posted 8 years ago

Cheers Eileen!

Posted 8 years ago

“Hi. I ordered 4 hydrangea plants last Tuesday night and they arrived at my home at 1pm on thursday. They are lovely large plants in beautiful condition and I was thrilled with the service I received. I will be recommending Johnstown Garden Centre to all my gardening friends”

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Posted 8 years ago

Thank you so much Helen for taking the time to write a review!

Posted 8 years ago

“Hi. Good quick service, thanks.”

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Posted 8 years ago

Thanks Ainars!

Posted 8 years ago

“The plants as usual arrived very quickly and in excellent condition......great service”

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Posted 8 years ago

Cheers Jennifer!

Posted 8 years ago

“Good website and product arrived promptly. I'm trying to get rid of a plague of fire ants so fingers crossed supernemos does the job.”

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Posted 8 years ago

Thanks Claire!

Posted 8 years ago

“still awaiting delivery over 7 days later”

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Posted 8 years ago

“Very fast delivery & plants in excellent condition Thank you Brid”

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Posted 8 years ago

Cheers Brid!

Posted 8 years ago

“Hi, Overall I was quite happy with the speed of the delivery (1 week), but I was disappointed that, it was only when the order arrived, I realised that one of the things I had ordered was out of stock and, therefore a refund had been made. It would have been nice to get advance warning as I was ordering for a couple of work colleagues too. Grace”

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Posted 8 years ago

Hi Grace, sorry about that, we usually do let our customers know if an item is out of stock. I will follow it up with my colleagues. Thank you for your review!

Posted 8 years ago

“Very pleased with my tree will buy again”

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Posted 8 years ago

Cheers Margaret!

Posted 8 years ago

“As a keen lover of plants, I have found that the staff and management of Johnstown go out of their way to help and give advice. Gifts have been delivered on time, and every question answered.”

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Posted 8 years ago

Thanks a million Anne!

Posted 8 years ago

“I have actually sent an email saying what a pleasure it is to order plants qui k efficient service, call back on queries and this level of service has been maintained for the past 2 years when I first ordered online Many thanks”

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Posted 8 years ago

Thanks a million Anne!

Posted 8 years ago

Johnstown Garden Centre is rated 4.8 based on 4,232 reviews