Johnstown Garden Centre Reviews

Name: Johnstown Garden Centre
Rating: 4.80

4.8 Rating 4,232 Reviews

96 %

of reviewers recommend Johnstown Garden Centre

Company Reviews

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Metrics

4.8

Based on 4,232 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

045879138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always courteous. Always prompt. Excellent service.”

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Posted 8 years ago

Cheers Patricia!

Posted 8 years ago

“I was entirely disappointed to find that my order of plants was sent by an post. When I picked it up from the sorting office as I wasn't in that day, I found that the plants were upended and thrown around, with the soil all over the box and leaking out of the sides. Other times I have ordered from Johnstown and have had plants die a few days after receiving them. But the most unpleasant was when I ordered plants and within an hour of unpacking them, had come out in an allergic reaction. I have never been allergic to any plants before, so I can only assume that it was whatever they were sprayed with that affected me. Never again!”

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Posted 8 years ago

Hi Lisa, Apologies that an post treated your order like this. They are supposed to telephone you if there is no one home to rearrange delivery. I can assure you that the plants are not sprayed with anything at all, but you may be allergic to Lavender Oil? The oil would have been released by the plants if they were bruised and damaged. I think it is best if I just refund you for this in case the new lavender causes the same reaction.

Posted 8 years ago

“Nice & easy site to navigate. Quick service & delivery.”

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Posted 8 years ago

Cheers Geoffrey!

Posted 8 years ago

“Fantastic service! So pleased with JGC. Before I placed my order they were more than happy to give me some advice about my selection of plants and recommend a few other types. Placing the order was really easy and I was very pleased with the quality of the plants when they arrived.”

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Posted 8 years ago

Thank you so much for your review Michelle!

Posted 8 years ago

“I was very impressed with the obvious care and attention that went into the packaging of my plants. They arrived in perfect condition. I have already recommended you to my colleagues!”

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Posted 8 years ago

Thanks Stephanie!

Posted 8 years ago

Thanks Stephanie!

Posted 8 years ago

Thanks Stephanie!

Posted 8 years ago

“A fast and efficient service.”

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Posted 8 years ago

“Long term customer. The packaging on the plants was outstanding, customer care were excellent when it came to queries. Overall very satisfied.”

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Posted 8 years ago

Cheers David!

Posted 8 years ago

“Great website with so many plants and pictures. Great for anyone with little time to be calling to multiple garden centers to find what you want.”

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Posted 8 years ago

Thanks a mill Elaine!

Posted 8 years ago

Thanks a mill Elaine!

Posted 8 years ago

“Thank you for your email requesting a review, which I would be delighted to write IF my purchase had been delivered so perhaps you should check that out before asking for feedback. I have not received a response from Johnstown Garden to my two most recent emails, which is extremely unprofessional in my opinion. I would really like to know when my purchase will be delivered, and then I would be delighted to write a full review of the purchasing and delivery process relating to Johnstown Garden Centre, Best Regards Irene OHare”

Helpful Report

Posted 8 years ago

HI Irene, The review request is triggered after your order is dispatched. However once your order arrived in Belfast you advised us that there would be no one at home for another week , so we had to recall the order back to naas. The email could not be recalled as the process had started. We did reply to your emails last thursday advising that we would send again next week for delivery on Friday when you indicated that someone would be home, and I have forwarded these emails again to you tonight. Please note that we have asked for and are still waiting for a local contact number from you to arrange delivery as we cannot deliver with a Spanish phone number. Please provide this number as soon as possible

Posted 8 years ago

“Very satisfied with weeping willows purchased arrived very promptly to Northern Ireland within 2 days. Very well packaged and good looking specimens now planted in location and looking forward to them establishing. I would have no problems buying other products from this company nice to deal with a professional outfit.”

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Posted 8 years ago

Glad to hear that John, cheers!

Posted 8 years ago

“excellent web site and very quick delivery will visit your web site again very soon thank you”

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Posted 8 years ago

Cheers Ann!

Posted 8 years ago

“Very reasonable delivery charge, quick service and healthy plants. I am a happy customer.”

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Posted 8 years ago

Glad to hear Fiona!

Posted 8 years ago

“Placed my order on Sunday, it arrived on Wednesday, very fast delivery and kept me updated on my delivery day. Will buy again from this store.”

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Posted 8 years ago

Great Stephen glad to hear!

Posted 8 years ago

“Produce arrived quickly and in excellent condition, fresh and ready to plant. So convenient and satisfactory. Will definitely order again in the near future.”

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Posted 8 years ago

Glad to hear Catriona thank you!

Posted 8 years ago

“Excellent and quick service thank you”

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Posted 8 years ago

Thanks Edward!

Posted 8 years ago

“Correspondence was excellent once order was placed. Delivery was quick and the products were well packaged and safe-thank you”

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Posted 8 years ago

Cheers Mike!

Posted 8 years ago

“Excellent product, arrived fast. Couldnt wait to use it. Worked really well on paved drive. Very sturdy product, well made and easy to use.”

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Posted 8 years ago

Glad to hear Lorraine thank you!

Posted 8 years ago

“Went above and beyond to help, couldn't recommend more”

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Posted 8 years ago

Thank you Gemma!

Posted 8 years ago

“Delivered as promised,normal plants, cannot comment further until I see them grow and bud????”

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Posted 8 years ago

“The plants were a gift and I haven't actually seen them myself but I can can confirm that the recipient is extremely happy!”

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Posted 8 years ago

Delighted they are happy Marian!

Posted 8 years ago

Johnstown Garden Centre is rated 4.8 based on 4,232 reviews