Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.14

3.1 Rating 392 Reviews

52 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

Write Your review

Tell us how Sequence made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware! Do NOT recommend! Paid $49 doctor fee with first month “free”. Learned my insurance doesn’t cover this pricey medication, so I cancelled. Two weeks later I am charged $84. Contacted customer service and was told it’s not cancelled and NO refund as I made a 3 month commitment! Literally their website states “ we want to make it simple, cancel ANYTIME”! Ripoff and scam!”

Helpful Report

Posted 1 year ago

“Sequence is so easy. I have an entire care team rooting for my success. They are within reach and response time is wonderful. It’s nice to have a team cheering you on. Thanks y’all. 🎉”

Helpful Report

Posted 1 year ago

“Melissa my Care Coordinator is absolutely AMAZING! She has a dream to work with. She always makes sure I am doing well, inquires if I need anything or if I am having any issues. Just an amazing person and I am blessed to have her as part of my care team. Dr. Stephanie Phillips is also an absolute dream to work with. She also makes sure if you are doing well or if you have any concerns or side effects that need to be addressed. She is expeditious when asking for a refill or change in dosage. I definitely made the right decision in joining Sequence and I am so incredibly blessed to have such an amazing team helping in my journey. Dr. Stephanie Phillips and Melissa are my Angels on Earth”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Tiffany! We're so glad to hear that you are a happy member of our Sequence family. It's so amazing to hear that Melissa and Dr. Stephanie Phillips have both been such an incredible part of your Care Team. We can only hope that all of our members have the same experience.

Posted 1 year ago

“Do not use this company! I did not qualify for semaglutides which was fine. I decided to go the contrave route (bupropium/naltrexone). I received an email that the meds had shipped, but after tracking through USPS I realized that only a shipping label had been created and the medicine had not been shipped. The Care Team is not responding to messages and it’s been two weeks. If you are stuck dealing with this company, just report the credit card you used as stolen, to get out off paying for this dumpster fire of a company. It’s an absolute scam.”

Helpful Report

Posted 1 year ago

Hi Anastasia, thank you for leaving a review. Sorry to hear you're having difficulties with our partner mail-order pharmacy. This is certainly unusual, and we'd like to help resolved this issue for you. It looks like you let us know about the tracking update on Friday. Please note that Friday was a holiday (Veteran's Day observed), and your Care Team might have been working reduced hours. They should be back in full force today, and we will escalate this issue with them. Please let us know if there's anything else we can do to help by emailing hello@joinsequence.com.

Posted 1 year ago

“I have PCOS and have struggled with my weight my entire life. I have never been able to successfully lose weight with any other diets, exercise programs, or medications. With sequence I have been able to lost over 60 pounds in a years time. I couldn’t be happier! My doctor and my care team are so helpful and responsive- I couldn’t be happier!”

Helpful Report

Posted 1 year ago

Thank you so much for your rating! We're so glad that you have had such an incredible experience. Congratulations on improving your weight health.

Posted 1 year ago

“No medication in stock in my area, but they still charged me the monthly fee for two months. I cancelled.”

Helpful Report

Posted 1 year ago

“Worst thing ever. Unresponsive client team, took weeks to just get a denial and then I was charged. Avoid.”

Helpful Report

Posted 1 year ago

We appreciate your feedback. We are sorry your experience was not satisfactory, and we understand the frustration with being unresponsive and taking time to receive a denial. Unfortunately, prior authorizations are not determined by us but rather by a member's insurance provider. While we can ensure expediency when submitting a prior authorization, the time it takes to receive a determination is out of our hands. Is there anything we can do to improve your experience with our clinic?

Posted 1 year ago

“I gave them two stars because an admin responds. They ask you a question and you respond right away and then it takes them another 24 hours to respond so it’s too frustrating when there are so many other options. I’m not even sure if I’ll get the initial $49 and I didn’t have a true consultation but I’m definitely not going to pay monthly for that type of service and don’t want to take a chance that it takes them month of free trial to get the program started.”

Helpful Report

Posted 1 year ago

“I can’t thank the sequence team enough for the care and compassion they have each given me. Everyone has not only cheered for me each step of my journey but they truly care. Andy , Stephanie and the others have always taken time to not only follow up but help set goals. My first goal was to lose 10 pounds and then to walk a 5k. I just completed my 17th run and have transitioned into jogging/ run. I have worked with a nutritionist and learned healthier eating habits . I feel better than I have felt in over 10 years and never want to look back! Thank you again to the entire team for giving me my health and life back !!”

Helpful Report

Posted 1 year ago

Thank you, Jennifer, for your wonderful 5 star rating of Sequence! It truly means a lot to us. We are incredibly honored to be part of your journey to better health. Your feedback is so inspiring, and we couldn't be happier to hear that we have been a part of your success. We truly appreciate your kind words and your continued support

Posted 1 year ago

“Horrible experience. Wasted $300 and never got any medication. I asked if I could be refunded and they said no because of all the additional resources they have to offer. I said I never used them, can I get a refund. They said no. Big fat waste of time and $300.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback. We apologize for any pricing confusion or frustrations around the prescription process. At this time, membership costs cover the services of a member's Care Team, while medication costs and insurance coverage pricing are determined by the pharmacy and a member's insurance formulary, not by our program. For example, members meet 1:1 with their Clinician. They also utilize our Insurance Coordination team to help explore insurance coverage, medication stock, and more. Every member is also assigned a Care Coordinator, Registered Dietitian, and Fitness Coach, and they can use our live support groups and educational group event features. Per our Terms & Conditions, "The Sequence subscription fee is not refundable once a billing period has started. If a member cancels during a billing period, they may access the Sequence program until the end of the billing period. Members may reach out to their Care Team at any point to see when their current billing period ends and their next billing period begins." Is there anything we can do make things better for you and improve your experience with our clinic? We sincerely value your feedback and would love your input.

Posted 1 year ago

“I can not say enough about the Sequence team! From the start they worked hard with my insurance company, kept me updated, and guided me into this weightloss journey. Andy has been amazing, checking in and providing support when needed. Dr. Carmen has also been so nice to work with. I’ve already recommended this service to several friends and family members!”

Sequence 5 star review on 7th November 2023

Helpful Report

Posted 1 year ago

Thank you so much, Maia, for your 5-star rating. We're so glad to hear that you are benefiting from our clinic, and your transformation looks amazing! We are honored that you have also been recommending us to your friends and family as well. We truly appreciate your kind words — we are so glad we could support your weight health journey.

Posted 1 year ago

“Joined with high hopes but ended up disappointed. I've basically been paying them to tell me my meds are not available and that they will get back to me in two days. My insurance approved the meds but since there is a storage joining was basically pointless. They havent offered my any real options”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Sequence. We appreciate you sharing your experience, and we apologize that we made you feel let down. We are sorry to hear that even though your insurance approved a medication your pharmacy doesn't have it in stock. Have you talked with your Care Team about alternative treatment options? There are both Core medications and GLP-1s that are not experiencing shortages and are widely available at pharmacies. We also encourage you to check out the shortage guide we made for members, which you can access on the Treatment section of your app or by messaging your Care Team. Please let your Care Team know if you have any other questions.

Posted 1 year ago

“Rip off. If you have type 2 diabetes you don't need this site, you'll get the meds from your MD. If you're not approved for injectables for weight loss by your insurance due to not having type 2 diabetes, (my insurance is Highmark Blue Cross and they revoked my approval without notice) then what Sequence prescribes isn't really an option due to our of pocket cost. And I was horribly sick, nauseated and fatigued on the initial Wegovi and Mounjaro. Overall, a HORRIBLE MONEY WASTE and upsetting experience.”

Helpful Report

Posted 1 year ago

“One month and a week and still no med. Stuck paying two more months and get nothing out of this. Frustrated for sure.”

Helpful Report

Posted 1 year ago

Hi Laura, thanks for reaching out. if you signed up for a 3-month billing cycle plan at checkout and are facing shortages or issues picking up your prescribed medication, you can get evaluated for one of the medications that are do not have shortages, ask your Care Team to pause your membership, or cancel your membership and terminate your contract early due to shortages. Please reach out to hello@joinsequence.com for more help.

Posted 1 year ago

“Working with Sequence has been wonderful. The staff and physicians are all amazing, kind, and very knowledgeable about obesity. They answered all my questions quickly and were always a message away if I needed them.”

Helpful Report

Posted 1 year ago

“You will pay for this subscription every month and please know that it does not cover the prescription- you are paying to basically talk to them. Get ready for responses that take days, and you will have to do all the work in finding the medicine if you really want to find it. I finally found out I was eligible for a 3mo supply in mail in order through my insurance, all they asked was that my doc to change the script to go to them instead I thought “Easy enough!” - only for my care coordinator to say they only give out 1 month supplies at a time due to their “policy of keeping track of the patient” (even though, I’m paying essentially $100 a month for that anyways - regardless what the script / duration was) and I was unable to do a mail in order… yeah whatever. What she meant to say was they only give 1 month supplies to keep you trapped into paying their absurd subscription. The nerve to have a policy like that, while you are paying for “support” and while every other doc in the country is prescribing 3mo doses and people are receiving them. What a joke, I’m about to cancel. I felt like I was scammed out of my money.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are able to write 90-day prescriptions. However, some clinicians may not be comfortable doing so if 1) you haven't yet titrated to a steady maintenance dose (since you can't change the dosing after a 90-day Rx is dispensed), and 2) you do not have at least 30 days left in your membership (to ensure they have a safe observation period and are able to handle any side effects for you). If you have a 3-month membership and are on a steady dose of your medication, we can help resolve this. Please email hello@joinsequence.com letting us know what email you signed up with.

Posted 1 year ago

“Sequence has literally saved my life. Ria and Dr. Jill have been quintessential in my journey. The support and guidance my team offers has played a role in my success. A year later and 130 lbs less, I can't even imagine where I'd be without Sequence and Mounjaro.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We strive to provide the best support and guidance for those on their journey. We are so glad to hear that Sequence and Mounjaro have been instrumental to your success - it really warms our hearts to hear that we have played a role in transforming your life. Thank you for giving us the opportunity to be part of your weight health journey!

Posted 1 year ago

“SUPER Shady business practice. First of all, a FREE trial should be $0, right? It's not. It's $49. If your insurance denies the medication which generally happens within the first week, you stuck into a contract paying $350 to Sequence for fraud essentially. You can't bill people for a service they are not receiving.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We apologize for any confusion around the billing process. The $49 is not for membership but rather for the initial clinician consultation to get evaluated and see if you're eligible for pharmacological obesity treatment. Moreover, if you signed up for a 3-month billing cycle plan at checkout and are facing shortages, you can get evaluated for one of the medications that are do not have shortages, ask your Care Team to pause your membership, or cancel your membership and terminate your contract early due to shortages. Please reach out to hello@joinsequence.com for more help.

Posted 1 year ago

“I'd like to know the number of people who signed up vs the number of people who actually got medicine, or even qualified for medicine. Does any of the medicine cost less than $700 per prescription?”

Helpful Report

Posted 1 year ago

Since medication coverage varies by insurance plan and a member's medical history, there are many members whose insurances will provide coverage for a GLP-1 medication under their formularies. If a member's insurance won't cover a GLP-1, there are often manufacturer savings cards that can lower the cost of a GLP-1 medication for those who qualify, or members can be evaluated for generic medications whose costs are included in membership. Those generic medications are generally the most affordable and are at no cost to the member when using our mail-order pharmacy partner. Our Insurance Coordinators will submit any required insurance paperwork, including prior authorizations, as we explore treatment options. However, we do not set a member's formulary.

Posted 1 year ago

“Charged $49 then they want to charge $99 for 3 more months all for a few emails & a denial from insurance. I could have gone to my own Dr & got the same result for nothing. Not sure how they think this is acceptable. $350 for what?”

Helpful Report

Posted 1 year ago

Sequence is rated 3.1 based on 392 reviews