JoJo Maman Bebe Reviews

Name: JoJo Maman Bebe
Address: Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road, Newport
Rating: 2.10

2.1 Rating 94 Reviews

24 %

of reviewers recommend JoJo Maman Bebe

Company Reviews

Questions

Metrics

2.1

Based on 94 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 25%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0871 423 5656

Email:

Info@jojomamanbebe.co.uk

Location:

Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road
Newport
NP19 4PU

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JoJo Maman Bebe 1 star review on 9th September 2023

Anonymous

JoJo Maman Bebe 1 star review on 26th August 2023

Anne

JoJo Maman Bebe 1 star review on 14th December 2022

Carmela Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely baby clothes but poor stock levels in shops. Online ordering is a real battle; shows items as available but when you try to put in the basket nothing happens. Contacted customer services - eventually - only to be told " oh that means it is out if stock" 🤷‍♀️. Orders take forever to arrive if you do actually manage to order an item. Hope quality will be maintained but delivery improved now they are owned by Next.”

Helpful Report

Posted 2 years ago

“Lovely clothes and staff at local store very helpful but tried to order three times online as store doesn’t stock everything and can’t get through to the payment pages after an hour each time of looking through items and deciding”

Helpful Report

Posted 3 years ago

“I attempted to order on Monday 8th June before the discount offer expired. I was delighted to see that they had just what i was looking for, for my grandson. I inputted delivery address, my address, my card number etc. but the site repeatedly kept asking for delivery address etc. After 2 hours I gave up, not really knowing if my order had gone through or not. I then tried to ring them and after being put on hold for ages, there was a message to say there was problems and they couldn't answer my call. I then e.mailed and this bounced back. On 9th June, I emailed my concerns and I have had a reply saying sorry I didn't order anything and I wasn't able to have the discount as the promotion had expired. VERY DISAPPOINTED !! What did happen to the website I wonder !!! I was given no explanation. I have ordered the clothes now and paid full price, but only because I spent so long looking for the items I really wanted. I would expect better service”

Helpful Report

Posted 4 years ago

“I bought something I then had to return as it was useless. I paid for both delivery and return, which was frustrating. The refund was only made after I chased on it, two weeks after receiving the returned item. However, they were prompt and polite on their chat customer care. The worst part is I tried multiple times to leave a review of the item I had bought, but this doesn't show on the website. This makes me suspicious on whether the rating of their products is accurate... I don't think I will use this website again.”

Helpful Report

Posted 6 years ago

“Online delivery pathetic- did not deliver on time, had to make umpteen calls to follow up. Customer services not great. 10 working days now and still haven't received my order when the standard delivery time is 3-5working days.”

Helpful Report

Posted 6 years ago

JoJo Maman Bebe is rated 2.1 based on 94 reviews