“with reference to the girl who owes her mother £500. Contact the credit card company and speak to them, if you have a returns receipt you should be covered by their insurance .I hope this helps”
“Please help me I am owed £500 from Jones and Jones and cannot get hold of them what can I do I owe my mother this money as she paid on her credit card for me please help x”
“the customer service is NON EXISTENT. no one has answered any of my 3 of my emails and no one answers the phone. I cant get a returns number because the website is down so I'm stuck with a shit dress and customer service is ignoring me. absolute joke”
“Ordered a dress before Christmas for my holiday. Got sent the wrong dress. Asked for a refund and someone had emailed me about 2 weeks ago saying sent refund.. nothing! Absouelty disgusted. Their customer service is awful. I must have emailed more than 100 times due to it being their fault to start with!!! No dress and £60 out of pocket.”
“Ordered dresses for my daughter but arrived far too late so returned and Jones & Jones acknowledged receipt confirming refund would be within 14 days. Hasn't happened and no response to emails. Thankfully my 17 year old daughter didn't order on her debit card but we used my credit card. Bank are claiming refund through chargeback so worth trying this if you can by contacting your bank. Think this applies to both credit and debit cards. Disgraceful customer service, wish I'd seen all the reviews first. Thought they were reputable as they sell via big companies like Next.”
“Pretty sure this company has gone into administration, no website, no Facebook profile, no response to e-mails, no response to telephone call. I was trying to return a dress for refund but couldn't remember the return number, glad I didn't post it but am now stuck with a dress that was wrongly sized. Will try to contact Trading Standards to find out what is going on .”
“Ordered two dresses from the Jones and jones website in total £220 and paid next day delievery the one dress never showed up and the other was to small. So sent the one back and emailed them to let them know I never received the other that was 3 weeks ago now still no refund, no one answers the phone and now their website has disappeared! Disgusting!”
“Has this company gone into administration? Trying to return a dress that was sized incorrectly and unable to access website. Email several times over the past ten days and no response!”
“This company do not appear to be trading anymore. Waiting for £105 refund which I'm pretty sure I'll never get. I contacted them through messenger a few weeks ago and they said my refund would be processed by the 10th, it wasn't. Now there Facebook/messenger is deleted and the website has been shut down. Disgusting way to treat people. To think that reputable companies like Next stock their clothes. ????????”
“Item returned and after chasing them was admittedly received on the 17th December. Still NO refund, NO email response, NO website anymore. Robbing people's money!!!!!!!!”
“I ordered a dress and sent it back to be exchanged for a smaller size. No sign of new dress. Website seems to not be working anymore and I can't find them on Facebook or twitter. I have no contact details for this company as I can't access their website. Can anyone help?”
“Contacted returns to send a dress back as it was too big. They said they wanted my order number to look into it for me as I wasn't being given the option to request a returns number. I have emailed 3 times now with no reply, customer service is shocking!”
“returned dress ovwr a month ago and still no refund i have emailed several times and no reply
posted.of facebook which gets deleted customer servicd is horrible and horrendous i would never buy from these rrolls again!”
“Do not buy from this company!
My delivery was late and had terribly poor contact with the customer service team. Then I wanted to return and I am STILL waiting for a refund over a month later. I have repeatedly emailed, Facebook messaged and written on their wall (which gets deleted).
£140 and they think it is acceptable to keep it and ignore me.
NEVER BUY FROM THEM”
“If I could rate this 0 starts I would. Absolutely disgusting service.
The dresses themselves where an awful fit and made very poorly.
I ordered three dresses first class, I recieved two next day with a comment on the receipt stating 'other sent separately.' With no other information on why my item was late or how long it would take for it to com. I was also advised on the receipt that sale items are non-refundable, which I had not been earlier infprmed. I contacted Trading Standards regarding this who have me a sample letter to send which I did. Although my refund was accepted for all dresses I have yet to receive it.
I wish I had read previous reviews before using this company. Absolutely disgusting.”
“Absolutely awful!!! £232.09 4 dresses returned and signed for no refund still after a month!! Morelia keeps saying in process!! Rubbish it's disgusting taking money and not giving back please do not buy anything from it it's pure tackiness as well!!! I'm going to my credit card fraud dept to see what they can do cant let them away with this!! Never buy from here!!!!!!!!!!!!!”
“Same experience as other customers. I ordered one of their dresses from Next for a weekend away, but after finding it did not, fit the only place they had the size up was on the Jones and Jones website.
The one I received from the company was of poor quality, and the sizing is completely wrong.
After returning my dress with 1st class recorded delivery, and hounding them with emails I was told I would have received my refund by the 26th July. I spoke with them on the 6th after they received my dress back and the woman admitted to me they were terrible with customer service. On the 25th I emailed asking if they were in the process of refunding me, however got no replies to emails, (I emailed 4 different addresses), Facebook messages, tweets and nobody was answering their office phone.
When I finally got in contact yesterday morning, the lady on the phone had no idea what to say. She advised me my refund had already been processed, and that it should appear in my bank within the next 1-2 days. I requested a screenshot to prove payment, which I was promised, however then they went back to ignoring me.
I received an email at 10:00pm last night saying my refund had been done, then was sent the screenshot. The screenshot showed that I was refunded at 10:02pm last night, therefore the lady on the phone had lied to me. I started a dispute with my bank yesterday, and am sick and tired on this company!
I would recommend you do not use, as you will only get your money back if you pester them 24/7.”
“Awful, awful company. If you have to return something you will be waiting a long time to receive a refund. Terrible customer service. Nobody gets back to you despite me leaving comments on the 'portal system' as well as emailing multiple addresses (as has been mentioned by others).
I sent a dress back on the same day it was received by first class recorded delivery (an additional £5! as returns are not free with this company), then received a message via the online portal that I would be refunded within 14 working days. I am still waiting.....”
