Jones Bootmaker Reviews

Name: Jones Bootmaker
Rating: 1.73

1.7 Rating 37 Reviews

14 %

of reviewers recommend Jones Bootmaker

Company Reviews

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Metrics

1.7

Based on 37 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of shoes a month ago I after first use the hill was badly damaged. Very bad quality Bad experience in the store. Too many lies. I had better experience when I tried to make a complaint in the web site. In that case I was ignored after my last email.”

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Posted 6 years ago

“Bought a pair of office shoes less than 2 months ago. First bit of significant rain this year and water seeped through the rubber sole. Went back to the store to ask what their policy was on this and I was told Jones don't guarantee against any water ingress, that the issue I experienced was to be expected as my shoe was leather with a rubber sole...!!!! I was then shown a brick of a shoe and told that I should have bought that instead of the shoe I did buy... In effect I was told to EXPECT "poor quality". I have since tried emailed their customer service department and had a non deliverable email... at least they're consistent across the business.”

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Posted 6 years ago

“Appaling quality! They appear to be an upmarket luxury shoe brand but are really the opposite. I thought they were at a similar level to Loakes and Barkers and it didn't take long and the shoes fell to bits! Never buying again!”

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Posted 6 years ago

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Posted 6 years ago

“Service fine, quality appalling. they portray themselves as a high-quality shoe brand, however, my pair have fallen to pieces! Very very disappointed! Never buying again!”

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Posted 6 years ago

“I bought my son's shoes for £42 on 31/08/14 and 3 months down the line the stitching on both shoes come undone. I went back with the receipt to give them back to be advised that no refund or exchange will be given. The shoes were expensive. I don't expect shoes to last 3 months. Very disappointed. Customer service in the shop was just terrible !!”

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Posted 10 years ago

Jones Bootmaker is rated 1.7 based on 37 reviews