Joules Reviews

“ By the 30th Jan I had not received a refund or acknowledgement that the company (Joules) had received them, ultimately the chat advisor said it was my fault because I had returned them to Joules in err rather than the 3rd party seller, Bareback something or other. ”

“ There has been no contact from Joules stating that they received the package nor any refund. ”

“ Placed an order 20/11 told almost immediately that 2 items were out of stock and that I would be refunded. One month later no refund and no response from Joules. It would appear that I am just one of many dissatisfied customers, should this company still be accepting orders and ‘taking’ peoples money? ”

“ I placed an order in November and sent 3 out of 4 items back only to find out that no refund will be given, just a gift card, even though I paid for my order with a credit card. This is practically theft - they are keeping customers’ money and forcing them to spend it with Joules. Customer service says they are in administration and therefore there is nothing they can do. Absolutely horrible company. ”

“ Have failed to fulfil orders - ordered 5 items at cost of £130, two not in stock promised a refund but nothing to date. Third item for friend of Joules, Shu Da Living but have heard nothing at all from either company despite sending emails.Have tried ringing Joules but complete waste of time, just recorded message with no intention of responding. ”

“ Shoppers attention. It's very hard to reach Joules customer service. I finally reach them via online chat, and I was told because I didn't keep the proof of return label, they cannot give me refund. I used the return slip the company generated, how can they not having the return label they generate? Do you believe on a company level, they handle things like this? It's like a fraud to me. Will never ever buy from this company. ”

“ The fact they don't refund delivery charges when items are returned is so off putting! Won't be ordering online again ”

“ A refund is processed (but takes a few days to received) but there is no explanation as to why they have cancelled my order. ”

“ Wish I had read these reviews before I ordered. - Order placed Nov 28 - Shipping notification Dec 8 - Refund notification Dec 15 without explanation ”

“ Horrendous customer service. No way to speak to anyone. Webchat is rubbish and emails are ignored. All I want is a refund on an item sent back 2 weeks ago. I sent a Boden item back at the same time and was issued a refund quickly. ”