Jules B Reviews

Name: Jules B
Address: JulesB Head Office, Yellow Brick House, Newcastle United Kingdom, Newcastle upon Tyne
Rating: 4.83

4.8 Rating 8,202 Reviews

96 %

of reviewers recommend Jules B

4.8

Based on 8,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Jules B:

Jules B is an online fashion outlet supplying leading designer fashion labels all over the world, our online team provides a unique and exhilarating shopping experience that is second to none. We stock designer fashion labels including Paul Smith, Armani and Mulberry as well as exciting up-and-coming brands such as Twenty8Twelve and Toywatch.

Visit Website

Phone:

0191 2112331

Email:

customercare@julesb.co.uk

Location:

JulesB Head Office, Yellow Brick House, Newcastle United Kingdom
Newcastle upon Tyne
NE1 2TY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent fashion store selling top designer clothing. I have been a regular customer of Jules B for many years. And in my opinion the quality of the clothing they sell and the service is second to none. It has to be again in my opinion. The best independent fashion store selling top quality labels in the country.”

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Posted 3 years ago

“Quick delivery, however top was folded in box like it wash straight out the wash. Creased, balled up. Not how you’d expect an new shirt to come really.”

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Posted 3 years ago

“Swift delivery in a beautiful box.”

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Posted 3 years ago

“Item was delivered very quickly and came beautifully wrapped……ideal as the item was a gift. Very pleased thankyou Jules B”

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Posted 3 years ago

“Arrived less than 48 hours after purchase. Very happy with the service and will definitely be using their site as a go to in the future.”

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Posted 3 years ago

“User friendly website , fast and chick delivery”

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Posted 3 years ago

“Brilliant company to buy from delighted from start to finish with my order”

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Posted 3 years ago

“All went well up to the point of returning the hoodie that was too big. I returned the garment in good faith to exchange for a smaller size. I was quite disappointed to be told that the tags had been removed and the garment had damage to its pocket and therefore an exchange will not be offered. Given that the fact that the packaging was damaged on arrival, the removal of tags has no impact on the integrity of the product and that I had no control over the safety of the package in transport, I feel that my request has been badly managed.”

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Posted 3 years ago

Good Morning Hayder, I have looked into this for you and can see that you returned the item for an exchange but when our returns team noticed that the tags had been removed and there was damage to the front of the item, this item is then no longer acceptable. we emailed you to let you know of this and then you responded saying you were not aware of any damage to the garment, you just removed the item from the packaging and tried it on, no mention of damage to the parcel or why the tags were removed. you then sent a second email saying that the parcel was damaged when you received it, if this is the case you could reject the parcel and the courier would send the item back to us, or you could contact us as soon as you receive the parcel to let us know it was damaged, the damage was only mentioned when we said that the tags were removed and we are not accepting the item back. we have a policy in place with regards to the tags to ensure that all of our customers receive the goods they have paid for in perfect, brand new condition. I do apologise this may not be the outcome you may have hoped for but in this case, we have to stick to our policy. please, don't hesitate to contact us if there is anything further in regards to this we may be able to help you with. Kind Regards

Posted 3 years ago

“Always brilliant. Great stock Great service Refunds done as quite as you could ask Delightful.”

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Posted 3 years ago

“The service was great, the shorts are brilliant, and being in the sale were an excellent price.”

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Posted 3 years ago

“This company were very good, quick delivery and very efficient”

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Posted 3 years ago

“Not a great experience at all. They sent the wrong boots and then the boots I had ordered were out of stock. Very disappointing. Also even though the boots were returned promptly and I could see on tracking that they had been delivered i am still waiting for my refund. Won’t be using this company again”

Helpful Report

Posted 3 years ago

Good Morning, I am so sorry to hear of your bad experience with us, I can see that your refund has been processed today, the item was delivered back to us on Friday and we do not do this service over the weekend, we tend to advise 3-5 working days for your refund to be processed I can see that this may be disappointing when you have already had a bad experience, I sincerely apologise. it is possible that when the stock came into our warehouse that the item you received was ticketed incorrectly meaning you received the wrong item, this should have been picked up by our dispatch team when they do their quality control checks before the item is sent to you, again, I am sorry for this. if there is anything we can help you with in the future, please don't hesitate to contact us, I hope this helps, Kind Regards, Bernie

Posted 3 years ago

“I got charged quite punitive custom charges which I wasn’t expecting. I have ordered from a number of uk retailers before and customs charges were always handled by the seller prior to sale so unless this changes I won’t be shopping at Jules B again”

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Posted 3 years ago

Good Afternoon Alan, We are sorry to hear that you didn't have the perfect shopping experience we strive for at Jules B. As you will see when you check out the Delivery page on our website, we explain that: "All products are shipped from the United Kingdom. The United Kingdom has now left the European Union and thus seen an end to the free trade agreement as we know it. This now means our customers within the EU will have duties and taxes to pay on top of their purchase, which are not part of your Jules B invoice and are to be paid by you upon entry of your destination country. If you wish to have duties and taxes as part of your Jules B invoice, you can use our international sites - www.julesb.de and www.julesbluxe.fr and purchase as normal." As the above states, if you wish to have the duties and taxes included in your order you can use one of our EU sites and not the UK site as you used. hopefully, this clears this up for you and we look forward to welcoming you back to shopping with us in the future. have a great day, Kind Regards, Bernie

Posted 3 years ago

“My first order from this company and I am totally in awe, I ordered on Sunday evening and had my order by lunchtime Tuesday, I was kept informed from start to finish, I would recommend this company to everyone, I'm amazed at the service, all companies should be this good.”

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Posted 3 years ago

“As always excellent turn around from Order to receipt of Goods!! One of the best!”

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Posted 3 years ago

“Great choice, quality items and super fast delivery. Will be ordering from here again!”

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Posted 3 years ago

“All ways a good experience using jules B never a problem promt delivery as usual and nicely packed does make you feel special, how ever for such a small item it’s a bit much!!”

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Posted 3 years ago

“Fantastic and efficient... will order again .”

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Posted 3 years ago

“Was wondering why I never had order confirmation but later found it in spam. They were excellent from start to finish. Prompt delivery, packaging very very nice. Not just stuffed in to a bag but came boxed and in excellent condition. Couldn't fault them at all. If they send all their clothes like this, then I'm definitely going to buy from them again. In one word EXCELLENT”

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Posted 3 years ago

“Great service, goods despateched and received via "Doddle" within 24 hours. Excellent service!”

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Posted 3 years ago

Jules B is rated 4.8 based on 8,202 reviews