Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.33

1.3 Rating 86 Reviews

8 %

of reviewers recommend Jumbo Electronics

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1.3

Based on 86 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Jumbo Electronics 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

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“Very bad service not recommend I bought ear buds from jumbo Dubai Mall One side didnt work out of the box so i returned it to the aervice department on 9 th of june the didnt provide any contact number or recipt. I visited the store couple times everytime they said come back tomorrow. I have apent few hours in the atore they dont care about our time. Its been 5 months and i still disnt get the replacement. Can they do something like this in UAE? There policy says within 14 days they will solve the problem.”

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Posted 1 day ago

“One of the worst. Stay away from them. They will get your money(online store) and use it for weeks, then say the product is out of stock, and that's all you have as a customer. It's a big scam.”

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Posted 2 weeks ago

“Good afternoon, I am writing to express my deep disappointment with the experience I had with Jumbo last month. I purchased an Apple Watch as a gift, which unfortunately did not function at all from the start. As a result, I returned the product to the store, expecting either a replacement or repair. However, since then, I have been met with inconsistent responses every time I follow up whether it’s regarding a replacement, a refund, or a voucher. There has been no clear resolution provided. To make matters worse, I was told that if I am dissatisfied, and after a month if I don't give them few more days, my only option is to take legal action, as Jumbo has a legal team to handle such matters. I find this response both unacceptable and disheartening. It is extremely frustrating to receive such poor customer service, especially when the issue arose from a defective product in the first place. I understand that mistakes happen, but this experience has severely damaged my trust in your company. I would appreciate it if this issue could be resolved promptly and fairly, without the need for further escalation. Thank you for your attention to this matter.”

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Posted 4 weeks ago

“I am sharing my experience to alert others about a scam broker who promised me significant returns but ultimately vanished with my investment. Thankfully, I was able to retrieve my funds with the assistance of S P E C T R U M - C R E S T, a reputable recovery service. I highly recommend and seek assistance from reliable sources like S P E C T R U M - C R E S T if you have been a victim of a similar scam.”

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Posted 1 month ago

“We picked a MacBook from jumbo few months ago, we purchased Apple care when we bought the MacBook, but jumbo had not updated on the Apple system, hence when recently there was a physical damage to my Mac, and I went to Apple to get it fixed they informed me that jumbo never updated my Apple care on Apple’s system, we visited the Dubai mall branch for jumbo, the service there was utterly disappointing, the staff was extremely rude and not helpful at all, after that we had to make many calls, but despite our best efforts jumbo staff kept lying to us and I would like to mention the name Chandru who was assisting us, for days he kept prolonging the process and kept lying to me about picking the laptop or showing us any kind of proof from their side that we have Apple care, in my personal experience I am never getting any of my products from jumbo”

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Posted 1 month ago

“Worst in solving issue. I made payment to buy Canon cam and money got deducted from bank as Jumbo claimed that amount i.e. 3395Aed on 4th Sep & I didn’t get any confirmation for my order. Today is 12th Sep and i am still following up with them for my money through mail & call. Agent name : Catherine Wambui, Not at all professional.”

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Posted 2 months ago

“Very bad experience i bought sony wh 1000 headset 4 months i used then not charging battery i went to store karama they told me it take 7 days to repair it then i ask them to replace it then the answer is rejected to replace for the new one”

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Posted 2 months ago

“I buy one mobile honor 200 in zahia city center in jumbo shop the sales person give me half gift very bad experience with jumbo”

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Posted 3 months ago

“The worst after sale customer service I have ever had, more then 20 days since I reported for AC issue, still they haven’t fixed it”

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Posted 3 months ago

“I’d give no stars if I could. Jumbo Serve were the installation provider for our Amazon purchased in-built refrigerator. Scheduled to install at 6pm. At 5pm I get a call from the Technician asking if it was a standalone or in-built fridge. I told him it was in-built and he said he couldn’t do that and basically hung up. Then commenced many phone calls to Amazon customer service who tried to be helpful but couldn’t tell me what was going on. Basically we finally discovered the technician had just cancelled the appointment! So no fridge and I had to reschedule for next day and arrange to be available for another installation provider (NOT Jumbo Serve!).”

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Posted 3 months ago

“Boughf a ps portal just used it almost 1 day and sent it back because of a faulty button.. then it takes 14days for repair, didnt even enjoy the unit, should have atleast repalced it as new..”

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Posted 3 months ago

“Dear Jumbo Team, Please note I had purchased laptop from your MCC outlet for my friend. I had the offer EI cash back card unfortunately I didn’t get it because of your name is registered as a Grossery in VISA.”

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Posted 3 months ago

“Actually one of the best experience in Qatar specially Mr pranav he was so helpful and convinced me for buying a new T.v Thanks jumbo team .”

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Posted 4 months ago

“The worst shop to buy electronics I bought irobot vacuum and in less than 5 months stop to work then I went to Jumbo with quaranty they told me I will apply to iRobot to replace with new then pass allready one week and nothing I went to the shop to see what is going on ,I call the manager of service the guy told me that I’m lucky because my machine stop to work in 5 months other machines stops in 10 days guys I can’t still believe that this was answer of manager I told him when you sell to me did you inform me for that ?I will open for sure case and I’m suggesting to all of you don’t buy from there anything”

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Posted 4 months ago

“Very Bad Experience, i order for a camera which they called and informed no stock yet they're holding my money for 14 days!!!!”

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Posted 5 months ago

“Worst after sale service. Not respecting people’s time and non responsible staff in the home service department. Really disappointing”

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Posted 5 months ago

“It’s the worse experience I ever had for after sales. They only sell products, but when it comes to service the products, they are the worse. They don’t even have spare parts for what they sell. My Dyson vacuum cleaner still under warranty, I sent it to their service center in jebel ali, they said it will take 2 weeks for repairs, 2 weeks passed and now they’re saying another 3 weeks. This is unacceptable, if they don’t have the parts they should replace the item. I’m filing a legal case against them”

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Posted 6 months ago

“Customer service in Dubai is always good but Awas at jumbo ae mall of the emirates really went the extra mile! He was beyond amazing!”

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Posted 6 months ago

“My washing machine broke down exactly two years from the date of purchase, the warranty has expired, so I have to pay for a full repair, but unfortunately the company does not provide a guarantee for their repairs, that is, if tomorrow my washing machine breaks down again, then I will have to pay again, then there is money will be thrown away, what kind of server is this anyway? very bad”

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Posted 6 months ago

“HI, Good evening, We would like to inform you that, 17-april-2024 i already send to my nearest place (hamdan street, abu dhabi) jumbo service center my new printer Brother DCPL 3510 for service under warranty. but still i not received from your customer service department any proper answer. and when i call to your customer service they said i will call you later or i will check and call you back like this. but unfortunately i still not received any proper answer from your team. until today my all work is pending, and not good service. if you not solve my problem i never purchase any product from your shop and i never recommend any one for buy in your shop. my CASE NO. 20752455 Thank you”

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Posted 6 months ago

Jumbo Electronics is rated 1.3 based on 86 reviews