Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.33

1.3 Rating 86 Reviews

8 %

of reviewers recommend Jumbo Electronics

Company Reviews

Questions

Metrics

1.3

Based on 86 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Write Your review

Tell us how Jumbo Electronics made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumbo Electronics 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased an iPhone Pro Max 256GB from this mobile shop intending to gift it, but later realized I needed the 512GB version. However, before even attempting to switch on the device , I approached them the next day for an exchange. To my dismay, they adamantly refused unless I paid an additional 15% of the unit price. This lack of flexibility and understanding was incredibly disappointing, and I deeply regret not researching their reputation beforehand. I strongly advise against patronizing this shop.”

Helpful Report

Posted 7 months ago

“Disappointing Experience: Lack of Recognition for Complaint I am writing to express my profound disappointment with the level of service provided by your company in response to my recent complaint. Despite raising a significant issue regarding the fixing of the Washing Machine that was raised last month, i was informed that the machine will be fixed in 10 days (From 04th March till 14th March) , I am deeply dismayed by the lack of acknowledgment or recognition of the seriousness of the matter. It is alarming that my concerns were seemingly disregarded, and there has been no effort made to address the issue or provide a satisfactory resolution. Not only does this reflect poorly on your company's commitment to customer satisfaction, but it also demonstrates a blatant disregard for accountability and professionalism. As a valued customer, I expected better treatment and a more proactive approach to resolving issues promptly and effectively. Unfortunately, this experience has left me with serious doubts about the reliability and integrity of your company's services. It is evident that there are significant shortcomings in your customer service processes, which need to be urgently addressed to prevent further instances of dissatisfaction among your clientele. I had hoped for a more positive outcome and a swift resolution to my concerns. However, the lack of response or acknowledgment from your end has only exacerbated my frustration and reinforced my decision to seek alternative solutions for my needs in the future. In conclusion, I urge your company to take this feedback seriously and implement measures to improve your customer service practices. Ignoring valid complaints is not only detrimental to your reputation but also disrespectful to your customers. I trust that you will take appropriate action to address this matter and prevent similar incidents from occurring in the future.”

Helpful Report

Posted 7 months ago

“My recent experience with the sales team at Jumbe Electronics MOE was a cautionary tale. I was duped by their sales personnel, and to add insult to injury, an arrogant sales manager endorsed their mistake, leaving me feeling cheated and disrespected. Recently, I bought a TV from them, and the salesperson told me that a Ramadan promotion was in progress. I would get a gift voucher worth 10% of the purchase, and I could use it for any other purchase except a PlayStation and some other items. Unfortunately, I didn't receive the voucher until yesterday. When I went to ask about it, they claimed that I should buy items at a similar price to claim the voucher. This type of incident was not expected from a reputed organisation like Jumbo, so be careful before buying any item from them.”

Helpful Report

Posted 7 months ago

“Very bad technical service. Jumbo electronics should be stopped from providing technical service to Lenovo laptops.”

Helpful Report

Posted 8 months ago

“Best customer service Cooperative staff and best prices 👍”

Helpful Report

Posted 9 months ago

“Jumbo Electronics is a cesspool of incompetence! The staff is beyond useless, selling products that are practically disposable. Their customer service is a non-existent nightmare. Save your sanity and money – steer clear of this abyss called Jumbo Electronics!”

Helpful Report

Posted 10 months ago

“I bought a laptop last friday, sondis helped me all the way and zulfiqar bhai also helped me, these two people will help you if you are in this company.”

Helpful Report

Posted 11 months ago

“Very bad service after sale item and the service centre is week , I purchase one mobile phone with jumbo Salama with 3 days I fount issue and I send to service centre after two weeks they return the phone with same issue and after I send them again after 3 weeks they return the phone and I didn’t take it because they change part without inform me How I can trust any service from you ?”

Helpful Report

Posted 11 months ago

“complain: The day we purchased LAPTOP from JUMBO it started showing low battery problem and we send it to jumbo which they returned after 15 days by saying it will not happen again but last 15 days again battery draining started .its a faulty piece i want replacement or my full money back.i can not afford to send it again for 15 days. reply: JUMBO ASKED TO SEND AGIAN FOR REPAIRING. conclusion: I was expecting the same reply from JUMBO. Jumbo sell faulty pieces of brands, earn good commission out of it and keep their customer to suffer for repairing faulty piece again n again instead of replacing it. It was our mistake that we trusted JUMBO. I will never recommend anyone to buy anything from jumbo.”

Helpful Report

Posted 1 year ago

“Jumbo service has gone down 👎🏼 Was just chatting to an agent on the website and instead of providing an assurance regards delivery of pending item, he/she just mentioned - will contact you once item is available and left the chat. Pathetic customer service 👎🏼”

Helpful Report

Posted 1 year ago

“The worst experience in my life. Cancelled orders. I had to make tens of calls for the paid installation. Customer service have no answers or solution. I regret sorely buying from Jumbo. Never again!!!!”

Helpful Report

Posted 1 year ago

“Booked an appointment for Jumbo to fix our TV after they were recommended by SONY. We stayed in all day on the day that was agreed they would come, but nobody came. I then received an email saying “thank you for using our service” even though no one actually came. I sent an email to the address provided in the message stating that my query had not been resolved and that the technician had not shown up, but I have had no reply.”

Helpful Report

Posted 1 year ago

“I just went to Al Wahda Mall to buy the new iphone 15. The sales guy told me that it has to be a bundle offer composed of the phone, a wall plug and a phone back cover (which are both over priced) when i was about to pay, the guy said i need to add another item because the bundle is of 4 items contrary to what he said earlier which was 3. He said because i am buying the new color ( natural titanium). I understand that this phone is in demand but what i don’t understand is that these people are free to say what ever they want to say and sell what ever they want to sell to you forcibly otherwise you will not get the phone. IT’S THIEVERY! HARAM TO SAY THE LEAST! I finally cancelled the purchase and left the shop!”

Helpful Report

Posted 1 year ago

“I was treated inappropriately, and when I asked to contact the CEO, my request was not accepted under the pretext that “the CEO does not communicate with customers.” I sent many emails, but to no avail to reach the CEO. The customer service team ignores such requests, hoping that the customer will stop requesting”

Helpful Report

Posted 1 year ago

“Two days since I've booked a Service Call and not even a Service Request is raised. No wonder, there are so many disgruntled customers down here!”

Helpful Report

Posted 1 year ago

“I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent delay and miscommunication regarding the collection of my laptop. On September 12th, I received an email stating that I could collect my laptop after 24 hours. However, the email did not provide any information about the location for collection. When I went to the designated collection point, I was made to wait for over three hours, only to be informed that my laptop was not present at that branch. This experience has been highly inconvenient and has caused significant disruption to my work and personal life. I give my laptop to that company for repair, expecting a smooth and timely process. However, the lack of clear communication and the subsequent delay in locating my laptop has been highly disappointing. I kindly request that you investigate this matter urgently and provide me with a prompt resolution. I expect a clear explanation for the miscommunication, as well as a suitable solution to retrieve my laptop as soon as possible. I trust that your company values customer satisfaction and will take the necessary steps to rectify this situation. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. Sincerely,”

Helpful Report

Posted 1 year ago

“Very bad experience with repair services”

Helpful Report

Posted 1 year ago

“I had horrible experience. The sales person promised Office 365 personal edition can use in one account up to five devices. After buying the product I got doubt and asked the call centre but they have no idea so to avoid risk I went to return the item to nearest outlet but they refused to accept. They asked to return same shop from where I bought. So I returned the product on 17th July and they told refund will happen within 3 weeks unfortunately till date refund not happened. I have called many times to the outlet they have no idea when refund will happen!!! I won't visit this shop never”

Helpful Report

Posted 1 year ago

“We need to more offers from you.#Awais Sales Person”

Helpful Report

Posted 1 year ago

“The most horrible ever experience, unprofessional,liars. First they confirm item availability then after the payment they call and say its not available. U need to buy more expensive or they will take up to 14 days for refund. So for 14 days I will not have money to buy in any other place. Then once U buy more expensive still they will not deliver it on time even they promised they will. NEVER Again”

Helpful Report

Posted 1 year ago

Jumbo Electronics is rated 1.3 based on 86 reviews