JUMIA Reviews

Name: JUMIA
Rating: 1.90

1.9 Rating 100 Reviews

21 %

of reviewers recommend JUMIA

Company Reviews

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Metrics

1.9

Based on 100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My complaint is about a delivery agent called St Peters at Gwagwalada pick up station. He was supposed to deliver my item before at my door step, he called that I should pick it at the junction to my house bit I tried telling him he was to bring it to me bit hr switched off his phone. I went to where he was and told him I wasn't happy with the arrangement and he ended up not giving me me item becos I told him because I didn't want trouble I would have told him to take it back to his office. He insisted he wants to see the trouble and drove off with my item and I went home without the Item. St Peters is a very rude and arrogant agent, he knows he cant be penalized that was why he behaved the way he did. I am not happy at all. Though, I called the customer care and they apologised.”

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Posted 6 years ago

“The take prepay when they cannot deliver!!!!”

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Posted 6 years ago

“By my own experience, they have good relationship with their customers. I am satisfied with the the products i bought from them. The most exciting part of it is that they would contact their customers frequently to apologize for any complain made by a customer and to update the customer on the state of their requested products in terms of delivery. They are simply wonderful.”

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Posted 6 years ago

“Highly disappointed at the qualities of the clothes (a gown and a skirt) delivered to me. The quality i saw in the sample pictures wasn't what i got. The pictures posted on the Jumia site were very deceptive.”

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Posted 6 years ago

“Prices are affordable”

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Posted 6 years ago

“The efficiency in Jumia is beyond anything an ordinary physical shop can offer.Excellent customer service,timely delivery,Great communication skills,name it. Keep up!”

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Posted 6 years ago

“i have shopped in Jumia severally, and every time they communicate efficiently and their delivery is excellent, good customer service and am really happy. Kudos Jumia”

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Posted 6 years ago

“Their return policy is so shitty! They sold a freezer that’s not in good condition, they took it away and brought it back with the same problem, telling me their quality team has certified it has working perfectly. It’s been 7 weeks now and the issue is still not resolved. I’m requesting for my money back but they are not willing to give it back. I’d rather stick with Konga.com”

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Posted 6 years ago

“I ordered for two items, Electric kettle and Iron with my voucher. here in this site, you wrote that you deliver on Saturdays(weekends), Previous items i have purchase was also delivered to me on Saturdays(weekends), But since last week Monday, one Ighoyota Simon have refused to deliver my items, One Afolabi James also ignored my complaint after 10mins call to customer care, in fact each time i called was a waste of time. i have written several mails yet to no avail. Please i want my items to be delivered to me. I work at Lekki and live at Festac, i only receive my orders at my home on Saturdays so i can inspect them. I really don't understand why this bad customer services.”

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Posted 6 years ago

“I want to give me a product in order to make it famous”

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Posted 6 years ago

“they are very swift in their response and deliver at exact..”

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Posted 6 years ago

“Good ecommerce site for africa”

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Posted 6 years ago

“It's the best”

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Posted 6 years ago

“very swift n precise they are..”

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Posted 6 years ago

“Quick delivery and affordable prices and best discounts on their products”

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Posted 7 years ago

“Reliable business partner. Quick in delivery and affordable goods”

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Posted 7 years ago

“They deliver as well expected”

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Posted 7 years ago

“Discounts and quick delivery”

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Posted 7 years ago

“I ordered for a smart phone in 2016 as mine was damaged, I waited patiently for weeks, they sent me message that I should get my money ready as their agent will soon come to deliver ,only for me to call the agent and was disappointed. He said he was never assigned to deliver any phone to me. I was so disappointed after waiting for so long, though their customer care apologised, but then, I was already disappointed.”

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Posted 7 years ago

“Very fast on order updates and delivery”

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Posted 7 years ago

JUMIA is rated 1.9 based on 100 reviews