Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 758 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered 3 of an item from asda but only 2 were delivered. On top of that the person who delivered it, knocked on the door and then left before we could answer. We therefore could not check the order. When we reported to just eat we got our money back for the item but were out of pocket on the delivery, service and bag fee. When we complained they said they do not refund delivery, service or bag charges. So basically, you have to pay for their mistakes!”

Just Eat 1 star review on 15th December 2022

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Posted 2 years ago

“Absolutely useless service they don't care about customers but money i got scammed twice from justeat and they never even bothered giving a refund they just ignored me and said sorry but they is nothing we can do. It took them 3 hours to deliver my food and the second time the stupid driver they have toke my food to a completely different place. Justeat is close to falling and I can't wait cause useless service deserves to fail. Never again in my life will I ever use them.”

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Posted 2 years ago

“So they brought me a completely wrong order (not worth the value of my one) I only wanted to ask them to swap it with my original one, of course I couldn't get in touch with them. So I chose the refund option and a couple of days later they said refund cannot be given as the picture (of the order receipt that I received) doesn't support my claim. I was starving whole night at work... so disappointing.”

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Posted 2 years ago

“This company should be barred from selling food online. It's been a uphill battle just to get them to acknowledge my problems. Awful Service”

Just Eat 1 star review on 6th December 2022

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Posted 2 years ago

“Failed to deliver my meal. They refused an immediate refund or any compensation.”

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Posted 2 years ago

“No stars …. Food said delivered but to where I have no clue!! Over 25 pounds robbed of me.”

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Posted 2 years ago

“We ordered from Justeat at subway the meal was awful we binned it panini was burnt the salad was thrown in a box no cheese and bit of salad that I didn’t order won’t be using Justeat again so dissatisfied with them.”

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Posted 2 years ago

“Ordered a meal from the Tayview Hotel Dundee on Saturday 19th. Order number 3909. I ordered the meal to be delivered at 7:15 it finally arrived at 8:10. The meal was cold poppadoms were soggy and some of the dips were missing. I tried phoning several times with no success. We have emailed with no response. I will not be ordering again and certainly won’t be recommending the Tayview to anyone”

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Posted 2 years ago

“WASTE OF TIME!! Ordered, and an hour late. Spoke to food supplier and had food waiting for half hour and unable to get driver to deliver - WHAT A JOKE OF A SERVICE (and they want to charge for it??)”

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Posted 2 years ago

“Terrible. We called the restaurant and they told us that the order was collected 30 mins before it was delivered to us. I assume the driver did two or three drop offs before us as we are only 10 mins (max) away from the restaurant. The food was stone cold on arrival and on that basis not very nice. My son is also 45 mins late for bedtime. Did somebody say "Just Late"”

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Posted 2 years ago

“Today is 16th November 2023 a just eat bike rider delivered food to postcode E78NF, and had the audacity to damage my car and ride off now if anyone from just eat is reading this I want response as there is no way of contacting you if not I am a local google guide I will review this there and I will take action on Twitter”

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Posted 2 years ago

“Less than one star! Your service has been disgusting - with the most recently driver laughing at the fact he had delivered a completely damaged and inedible meal. When providing photographic proof of this, I was made to wait several days to get a less than adequate response. This has happened far too many times now. Absolute thieves that steal your money!”

Just Eat 1 star review on 15th November 2022

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Posted 2 years ago

“I ordered on Just Eat, the restaurant I ordered from called me and said they were closed for maintenance which is fair enough. I asked about my refund and they told me it will happen. It didn't and when I contacted Just Eat customer service they told me that because I hadn't messaged them within 24 hours they were keeping the money. Absolutely disgusting, will never ever use them. Can't believe people are operating like this.”

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Posted 2 years ago

“AVOID AT ALL COSTS! Stop using this company you are incouraging the sale of cold food that should be hot. If all your food turns up cold you gets a 5th if not less of your money back and say that's their cold food policies but yet if you go to a restaurant or takeaway and get cold food they refund or remake it but these thieving criminals say heres £1.88 back for your 11 pound order being cold. It is disgusting that they think that is acceptable and they don't have to do anything else. So everyone please stop using these thieving criminals of a company”

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Posted 2 years ago

“Absolute shambles of a company. Avoid using at all costs. Customer service is terrible. Ordered food which came 2 hours late and was stone cold. They offered to refund me £5!!! Terrible terrible company”

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Posted 2 years ago

“We ordered food through this app & when the food arrived around 35 mins late the order was flat cold & attitude from the driver who i made take the whole order back (total value £28.52). I complained through the process on just eat and they see it fit to only refund £2.82 as a refund ABSOLUTELY DISGUSTING!! USE DELIVEROO OR UBER EATS AS THEY WILL NOT USE THESE RIP OFF TACTICS!!”

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Posted 2 years ago

“Just Eat did used to be a decent company. Recently its become a disaster. My main issues recently have been with the grocery side of things. I have had so many orders where items have simply not been in the order. Probably due to a lack of ability to keep stock updated through the app. The issue is that neither the store or just eat notify you or account for this. You have to go through a process of listing what items have not arrived. You are then not refunded but credited to your just eat account. Recently I had items totalling £30 which did not arrive from Asda. I informed the driver who said he is just the driver. I went through the refund process only to be informed that after making other refund requests i cannot make any more refund requests. They made no checks with the store as I have spoken to Asda about this. They are however not involved in the delivery process directly this falls to the driver !! There is now no customer service number for just eat, its mostly an automated system with a computer. Avoid this company at all costs”

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Posted 2 years ago

“I never received my order and have heard that many others had the same problem. Don’t trust this company. They will take your money and if you never receive the order they will tell you that you probably put the wrong phone number in and blame the whole thing on you. I told them multiple times that I got confirmation that my phone number was accurate, but they refused to acknowledge this and continued to tell me that their policy prevents them from giving a refund. I’ve never written a review before but thought it was necessary since this company is a total scam. Definitely don’t risk it by ordering from them!”

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Posted 2 years ago

“8/10 orders have missing items and now I'm having orders never delivered at all would not recommend at all”

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Posted 2 years ago

“I cancelled my order and received a confirmation but the food still arrived. There is no number to call and they did not reply to multiple e-mails I sent. In the end I had to raise a dispute through PayOal to get my money back.”

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Posted 2 years ago

Just Eat is rated 1.1 based on 758 reviews