Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 758 Reviews

2 %

of reviewers recommend Just Eat

Company Reviews

Questions

Metrics

Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

Write Your review

Tell us how Just Eat made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £22 and got sent different order we are vegans and they sent meat replacement out so refuse to take it was sent back to restaurant, but Just eat would not refund us lost £22”

Helpful Report

Posted 4 months ago

“Worst customer support I've ever experienced. They don't care about customer's experience or health and safety. They just want to rip you off your money. If you contact customer support for damaged packaging, food poisoning, etc they would just say thank you or sorry and shut the conversation. Forget refund, they won't even share your feedback with the restaurant.”

Helpful Report

Posted 4 months ago

“Forgot several items in my order and they (Just Eat) are now refusing to refund me. Do not use Just Eat! Update: They’re still refusing to refund me. If you scroll through the reviews there are others like me, plus a ton of “5 star” reviews which are actually negative. Scammy business, absolutely shocking.”

Helpful Report

Posted 4 months ago

“I work at Diggles café, Barrow in Furness. We got 2 Just eat orders ready within a couple of minutes of tem saying cook. The courier was over an hour late and had an extremely bad attitude. He also swore at us. This happened yesterday lunchtime. The food was ordered at 10:50 and it was after 12 when he turned up, while we were busy serving customers. The order numbers ended in 88 and 08. I believe he was called Nicholae or something similar. The man needs sacking. I also think he messed about with the orders because we admonished him for being so late.”

Helpful Report

Posted 5 months ago

“Ordered x2 breakfasts and arrived in a carrier bag loose like dog food and they won't give me a refund.”

Helpful Report

Posted 5 months ago

“DO NOT ORDER FROM JUSTEAT - TWICE NOW MY ORDER HAS NOT BE GIVEN IN FULL AND YET I HAVE BEEN CHARGED THE FULL AMOUNT!!! AVOID”

Helpful Report

Posted 5 months ago

“Just eat Hi. I opened a business account for my new take away shop . And first week payment I had problem. someone to change my account details without my knowledge even I warned you few days before money has been transferred in to strange account. My local manager was aware of this too from few days before you transfers my money to someone else account. After 8 weeks talks with you you decided not to pay me. So I have spoken to another 5 just eat restaurant user too which they have kind of same problem with their payment with you too. I have a friend who works for a well know newspaper and he told me that he would be happy to bring it up to media level once I take my legal rights against you for my payment. I have also spoken to my solicitor and he is happy to deal behalf of us for our legal right against just eat if you don’t pay me. So please look in my issue again and can you get back to me in writing by email if you are going to pay or not and what is reason you are not paying if this is your decision. And then we can take next step to go ahead with our legal rights Kind regards”

Helpful Report

Posted 5 months ago

“Scam company I am £50 out of pocket because this scam company will not refund my money. Missing cold food no refund do not use this stub is h company”

Helpful Report

Posted 5 months ago

“Driver was ignorant did not understand what I was now need to wait 5to 7 days for refund disgraceful I will never use them again”

Helpful Report

Posted 5 months ago

“The driver stole my food and said it was delivered. I called as soon as I saw it said delivered for them to contact the driver and ask where the food was delivered to but they wouldn't contact the driver or offer any help at all. I asked for a manager who sent a copy / pasted "we have high standards and sorry this delivery wasn't satisfactory" message and ignored any of my requests to know what happened to the food I paid for. I will never order from them again. I see they have a history of this and from what I can gather, the Just Eat delivery team are told to keep the order and fetch the next one of they are having problems locating an address. There is a way to contact the customer through the delivery guy's app but this is up to the driver whether he chooses to do that or not. The team often tell drivers just to keep an order for an address they can't find so they can fetch the next delivery faster rather than waste time calling customer or looking for the address. This is likely what happened but they will never say it they just ignore you and tell you to wait 7 days for a refund.”

Helpful Report

Posted 5 months ago

“Constantly missing items off my order and will not refund !!!”

Helpful Report

Posted 5 months ago

“Never received my full order and just eat refuses to refund my money”

Helpful Report

Posted 5 months ago

“I've given 1 star because zero isn't an option. For some reason I still don't understand, their website screwed up my delivery address to the first house on my road, the residents of which are on holiday. The food was either dumped on their doorstep or stolen by the driver but no effort was made to contact me on the number I provided. Just Eats website offers no ability to deal with this in real time, so my only option was to email asking for my £24 back. The response was to completely ignore any of my questions and basically tell me "not our problem, we don't care". This isn't just appalling customer service, but wholly foolish as well, because I'm never going to use them again and I'm going to be actively encouraging everyone I know to avoid them like the plague as well.”

Helpful Report

Posted 5 months ago

“I paid for £27 worth of food to be delivered to the hotel I was staying at. I waited in the lobby for 2 hours and nobody turned up. I messaged them and they said the delivery driver waited for me outside the hotel for 9 minutes so they would not refund me. Why would they wait outside? Shouldn't they go in and ask at reception? If I'd ordered food to my house and they just stood outside without knocking, that would be stupid, so how come this is OK? I've been trying to reason with them for weeks and they've been incredibly dismissive. Terrible customer service.”

Helpful Report

Posted 5 months ago

“Ordered from. Just Eat. No food arrived. Called the restaurant, they take no responsibility for the failed delivery, apparently the rider took it somewhere else, so £50 of food are gone, enjoyed by a stranger. Restaurant does not care at all. Good customer service would be to deliver food free of charge and then they will get reimbursed but not a chance. No one takes responsibility, so if you want to waste money and food, order from Sushimo.”

Helpful Report

Posted 5 months ago

“I asked for delivery. It never arrived. I called the restaurant and they told me that they (Dominos at Alcorcon, Madrid) were already closed. However, I still got charged by you. I am fighting the case through Paypal.”

Helpful Report

Posted 5 months ago

“Wont ever use jusy eat again, there customer service is a disgrace, you get wrong order and try to complain and they make you feel like a criminal, i just deleted my account.”

Helpful Report

Posted 5 months ago

“Terrible customer service! Spent 45 minutes trying to get in touch with them after a wrong food order delivery... was told as I had recieved someone else's pizza and fries they would only refund me the remaining of my order. We ordered pizza, garlic bread with mozzarella, slow roasted potatoes and 2 truffle fries. Fuming to be honest!”

Helpful Report

Posted 6 months ago

“Avoid,.....just use other company's”

Helpful Report

Posted 6 months ago

“All I would say, they are money thiefs from small businesses and customers”

Helpful Report

Posted 6 months ago

Just Eat is rated 1.1 based on 758 reviews