Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 752 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“DO NOT ORDER FROM JUSTEAT - TWICE NOW MY ORDER HAS NOT BE GIVEN IN FULL AND YET I HAVE BEEN CHARGED THE FULL AMOUNT!!! AVOID”

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Posted 3 months ago

“Just eat Hi. I opened a business account for my new take away shop . And first week payment I had problem. someone to change my account details without my knowledge even I warned you few days before money has been transferred in to strange account. My local manager was aware of this too from few days before you transfers my money to someone else account. After 8 weeks talks with you you decided not to pay me. So I have spoken to another 5 just eat restaurant user too which they have kind of same problem with their payment with you too. I have a friend who works for a well know newspaper and he told me that he would be happy to bring it up to media level once I take my legal rights against you for my payment. I have also spoken to my solicitor and he is happy to deal behalf of us for our legal right against just eat if you don’t pay me. So please look in my issue again and can you get back to me in writing by email if you are going to pay or not and what is reason you are not paying if this is your decision. And then we can take next step to go ahead with our legal rights Kind regards”

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Posted 3 months ago

“Scam company I am £50 out of pocket because this scam company will not refund my money. Missing cold food no refund do not use this stub is h company”

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Posted 3 months ago

“Driver was ignorant did not understand what I was now need to wait 5to 7 days for refund disgraceful I will never use them again”

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Posted 3 months ago

“The driver stole my food and said it was delivered. I called as soon as I saw it said delivered for them to contact the driver and ask where the food was delivered to but they wouldn't contact the driver or offer any help at all. I asked for a manager who sent a copy / pasted "we have high standards and sorry this delivery wasn't satisfactory" message and ignored any of my requests to know what happened to the food I paid for. I will never order from them again. I see they have a history of this and from what I can gather, the Just Eat delivery team are told to keep the order and fetch the next one of they are having problems locating an address. There is a way to contact the customer through the delivery guy's app but this is up to the driver whether he chooses to do that or not. The team often tell drivers just to keep an order for an address they can't find so they can fetch the next delivery faster rather than waste time calling customer or looking for the address. This is likely what happened but they will never say it they just ignore you and tell you to wait 7 days for a refund.”

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Posted 4 months ago

“Constantly missing items off my order and will not refund !!!”

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Posted 4 months ago

“Never received my full order and just eat refuses to refund my money”

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Posted 4 months ago

“I've given 1 star because zero isn't an option. For some reason I still don't understand, their website screwed up my delivery address to the first house on my road, the residents of which are on holiday. The food was either dumped on their doorstep or stolen by the driver but no effort was made to contact me on the number I provided. Just Eats website offers no ability to deal with this in real time, so my only option was to email asking for my £24 back. The response was to completely ignore any of my questions and basically tell me "not our problem, we don't care". This isn't just appalling customer service, but wholly foolish as well, because I'm never going to use them again and I'm going to be actively encouraging everyone I know to avoid them like the plague as well.”

Helpful Report

Posted 4 months ago

“I paid for £27 worth of food to be delivered to the hotel I was staying at. I waited in the lobby for 2 hours and nobody turned up. I messaged them and they said the delivery driver waited for me outside the hotel for 9 minutes so they would not refund me. Why would they wait outside? Shouldn't they go in and ask at reception? If I'd ordered food to my house and they just stood outside without knocking, that would be stupid, so how come this is OK? I've been trying to reason with them for weeks and they've been incredibly dismissive. Terrible customer service.”

Helpful Report

Posted 4 months ago

“Ordered from. Just Eat. No food arrived. Called the restaurant, they take no responsibility for the failed delivery, apparently the rider took it somewhere else, so £50 of food are gone, enjoyed by a stranger. Restaurant does not care at all. Good customer service would be to deliver food free of charge and then they will get reimbursed but not a chance. No one takes responsibility, so if you want to waste money and food, order from Sushimo.”

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Posted 4 months ago

“I asked for delivery. It never arrived. I called the restaurant and they told me that they (Dominos at Alcorcon, Madrid) were already closed. However, I still got charged by you. I am fighting the case through Paypal.”

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Posted 4 months ago

“Wont ever use jusy eat again, there customer service is a disgrace, you get wrong order and try to complain and they make you feel like a criminal, i just deleted my account.”

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Posted 4 months ago

“Terrible customer service! Spent 45 minutes trying to get in touch with them after a wrong food order delivery... was told as I had recieved someone else's pizza and fries they would only refund me the remaining of my order. We ordered pizza, garlic bread with mozzarella, slow roasted potatoes and 2 truffle fries. Fuming to be honest!”

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Posted 4 months ago

“Avoid,.....just use other company's”

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Posted 4 months ago

“All I would say, they are money thiefs from small businesses and customers”

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Posted 4 months ago

“Would give them no stars if possible. Ordered Vegetarian food and meat products turned up instead.......nothing Just-eat will do about it. Apparently I should just eat the meat or go without food?”

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Posted 4 months ago

“Will never use again, no contact number if your order disappears from their app, can’t get a refund on an order that never turned up, scam company that do fraudulent behaviour, they made sure the order disappeared from the app so I had no way of contacting them about the order missing, going to get legal advice on this now”

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Posted 4 months ago

“I ordered KFC Walworth family bucket today. Spend £33,Waited 30min after just eat apps tracking saying my food has been delivered but I never received delivery.I was so upset and extremely disappointed. I was waiting for food because I was fasting 18 hours today. Now I have decided delete just eat apps from my phone and my partner phone as well. Never ever used again. Rubbish.”

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Posted 4 months ago

“One star is generous won’t b in business too much longer we all know why”

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Posted 4 months ago

“Food is always cold and missing getting sick of it! I have to order my grocerys in as I'm disabled and now been on hold for hours to be cut off multiple times as I'm missing an item in my order and they are refusing to refund it! £3? Accusing me of lying when the shop has admitted they didn't include it, they said "tough" on the phone and hung up! It's disgusting. Apparently I've made too many claims for missing food! How is that the customers fault! You should be checking it! Now I'm getting transcripts and having to go legal on them it's a joke. Avoid using if you want a peaceful life and ITEMS YOU ORDER AND PAY FOR!! COMPLETELY ILLEGAL.. I'm seeking legal advice and will hold others will join me in reporting them as completely fraudulent.. disgusting company. My husbands even a delivery driver...”

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Posted 4 months ago

Just Eat is rated 1.1 based on 752 reviews