Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 753 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Terrible service. Waited over 3 hours for my order and when I tried to contact just eat they kept cutting me off and said there isn’t anything they can do. Don’t use!!!”

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Posted 3 years ago

“Recieved an email offering a 25%discount on my next order. Ordered and paid for food but no discount. Impossible to get customer service. Never again!Regards George Sampson”

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Posted 3 years ago

“I had to report a delivery as not delivered even though their record shows it was delivered. They wouldnt give me my refund until it was 'investigated', got an email today to state that I would not get my money back because it was delivered on the system. No one called for my side of the story. I am very unhappy and will never use JustEat again. I will go to Ubereats which may be more expensive but much more reliable so worth it. Disappointed by the so called investigation and disappointed by the customer services.”

Just Eat 1 star review on 15th January 2021

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Posted 3 years ago

“Waiting on my order from a delivery driver of yours that was marked as delivered and never was! Got a scripted response after waiting on hold for forever to tell me I'll hear back within 48 hours?! Shocking customer service 😡”

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Posted 3 years ago

“Avoid Avoid Avoid we spent £50 on a meal from TGI through just eat ordered at 4.30pm to Be delivered at 5.30pm arrived after 6.30 an hour late and the whole meal stone cold 🥶 we held for ages, put on hold and cut off finally got hold of someone at 9pm and advised we would get a refund and they sent just £20 of the £50 - ignoring calls keep Cutting us off and no response from Emails either awful company don’t touch them”

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Posted 3 years ago

“Order two hours late, cold, not fit for pigs. Restaurant admit fault but say go to Just for a refund. I even have emails from the restaurant and photos of the delivery, but Just Eat refuse to refund. Only interested in taking your money. No aftercare or customer service whatsoever. Total pack of thieves.”

Just Eat 1 star review on 13th January 2021

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Posted 3 years ago

“Ordered £20 worth of KFC through just eat, and it was delivered to the wrong address. I watched on the tracking system the driver go down the wrong road and deliver it to the wrong place. When I phoned up the first time I was put on hold for over an hour until the phone rang off. The second time I phone up the agent put the phone on mute and stopped replying to me. The third time (now over 2 days after the order was originally placed) I was told that I would have to wait 48 hours to receive an update from their investigation team. When I asked to speak to a supervisor I was told again I would have to wait 48 hours. In conclusion just eat took my money, didn’t deliver my food and is now refusing to give my money back.”

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Posted 3 years ago

“Horrible experience with just eat, poor customer service, poor service, not to mention order never arrived, no refund or any kind apologies. Was told investigating will be 48 hours. I had to claim for refund via PayPal. Please don't waste your time with this corrupted company, they take ur money and no delivery.. Avoid avoid avoid avoid”

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Posted 3 years ago

“My colleague just ordered from McDonald's Blake street York they took his money then refused to deliver to a college. And wouldn't refund his money .so I'm writing to warn people not to use just eat or McDonald's essential workers such as security officers should be able to get food delivered wherever we work . And to be ripped off and money taken and not refunded because they refuse to deliver is theft”

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Posted 3 years ago

“well i ordered some sandwiches from subway on just eat the delivery driver never collected the order or even delivered it but marked this down as being delivered i phoned just eat and they did not even care just said they would pass to the relevant department and i wouold have an email with 48 hours so NO FOOD AND S~#T SERVICE FROM JUST EAT I WILL NOT USE AGAIN”

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Posted 3 years ago

“Terrible company. We ordered food through them and the food was late, cold and missing an item. The takeaway advised that due to how busy they were we could wait over an hour for the missing item to be delivered or get a refund from Just Eat. We decided to get a refund but despite several email conversations with Just Eat the best they will offer is a credit note which we can only benefit from by using them again. You pay Just Eat for a service the take away can provide themselve. There is absolutely no benefit to using Just Eat avoid using them at all costs.”

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Posted 3 years ago

“Just Eat delivery guy tried to deliver to a neighbour, who thankfully honest and refused delivery stating they hadn't ordered, so instead checking he had the correct address returned food back to takeaway. Contacted Just Eat, the guy who answered sounded if he was reading from a script, was put on hold for awhile, then told it would be delivered again, it wasn't, phoned them again to be told it wouldn't be delivered now and my payment might be refunded in 4 days after an investigation, I could save them the trouble, delivery guy delivered to the wrong address, couldn't be arsed ringing me and returned food, no common sense. This is the second time Just Eat have let me down, never again, avoid Just Eat.”

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Posted 3 years ago

“worst customer service ever I have a voucher on my account and when trying to use this voucher just eat wont accept payment - called customer service explained the situation to a very rude agent and given no help - will never use them again just go with deliveroo”

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Posted 3 years ago

“The food error was the restaurants fault... but what proceeded from just eat was shockingly bad as well... terrible customer service whilst trying to get a refund.”

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Posted 3 years ago

“Order canceled by restaurant never received refund cheaters”

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Posted 3 years ago

“I want a refund sat working in a hospital and no food has been delivered so in work hungry and really annoyed that just eat just fob you off saying the following 1 its been credited to your account (not) 2. We are investigating. 3. Its been delivered (not) 4 im really sorry it will be 10 mins. (2hours ago) Just eat please change your name to just cant be arsed. We take your money but don't fill your tummy. I want a refund asap. Disgraceful behavior you didn't want to know and im over £25 out of pocket you left healthcare workers hungry on a busy shift, I hope your ashamed.”

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Posted 3 years ago

“Just eat will soon be a company of the past sooner the better. We have used just eat multiple times and on one particular time we had a missing item value of only £5.19. We requested the refund but we're told we would get just eat credit only. We stated that was not acceptable we wanted the refund we payed for a item we did not receive so we wanted the money back for that one item. We had no luck at all. So be aware any problems with your order you will be compensated in credit only to a certain value. Just eat do not hold back on telling you what you will get and certainly do not value your custom. I reckon each advisor makes it up as they go.”

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Posted 3 years ago

“Got a hair in my McDonald's burger. Here's thier reply. Hello, Thank you for contacting Just Eat regarding your order (1103458384) I have reviewed your case in great detail, as well as the history of previous experiences you have had with Just Eat. I can see we have received a large number of recent complaints due to an array of reasons, in which you have been compensated for. We take these kinds of things very seriously & as a result, will be unable to offer you any refund on this order. Kind Regards Karisma Investigations & Escalations Team Here's mine. Have you got your head screwed on properly or did someone you know give you this job. So what you are saying is because I've complained about lack of quality of service from your business and your business partners I have to eat a burger with hair on it. You have checked thoroughly you say. If I have been compensated for many failed orders it is you and your company to blame. Not me as a customer. Unbelievable. I have your name and details and I will make sure that thousands of my social media contacts know about your reply and your lack of customer service. Unbelievable. Karisma Investigations & Escalations Team”

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Posted 3 years ago

“If I could give them no stars I would. Ordered a mcdonald's off here and the food came and was missing an item, I called just eat and was offered a refund would be fine if someone had something to eat but someone was left with out food. All I wanted was for someone to bring the missing items and was told they couldn't, which is rediculous. I'm really disappointed with this service and I would tell people to use another delivery service if they can.”

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Posted 3 years ago

“I had the worst experience with Just eat last night. My order was never delivered. I struggled for 3 hours in the night trying to reach their Customer service. They kept me on hold for hours and no one responded. I reached out throught chat function on. their website and no response, In the end, i didn't get my Order and i was charged for it. Vry disappointing, Worst customer service.”

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Posted 3 years ago

Just Eat is rated 1.1 based on 753 reviews