Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 758 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Customer service is absolutely abysmal. I placed an order as have been sick and wanted to get something sweet, I went to take a shower and let my brother know to get the door once it arrived , I come back its showing its delivered when nothing arrived , I ordered from just eat two days before this and it arrived perfectly fine. I went to Customer service chat and was told it was definitely delivered to the right address and therefore couldn't get a full refund , considering this was paid for and we got nothing definitely wouldn't recommend to anyone ,especially when you're a student who can't afford to pay for multiple deliveries.”

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Posted 2 years ago

“I will stop using this website. It is been happening most of the time like today. I am ordering food and been charged and never got the food or any chance to get a refund. I am quite ill today that is why I am ordering foid. And now I am starving sick and without food and no one ir no where to get help for a refund. And by the reviews I can see I am not the only one with the same problem.”

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Posted 2 years ago

“Placed our order at 7.40pm. updated that driver arrived at restaurant and kept us waiting for 1:30 hour and the restaurant KFC Bethnal green cancelled the order... The customer service of Just eat as well as KFC Bethnal green is same.. no use.. so poor.. Hope atleast they will refund our money”

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Posted 2 years ago

“Worst customer service”

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Posted 2 years ago

“JUST EAT STOLE MY MONEY, in my opinion. Ordered mcdonalds breakfast for 4 people. 2 double sausage muffin breakfasts, and two bacon rolls. They delivered 1 single sausage muffin. NOTHING else. Gave me a refund, which no doubt comes out of mcdonalds picket, but refused to give me back their "service charge". I'm sorry, but you are a broker, and your broker "service" failed to relay my order correctly. Proof being the receipt only had a single muffin on it. You took my money for a service you failed to provide. I CALL THIS FRAUD AND/OR THEFT.”

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Posted 2 years ago

“Money grabbing organisation, capitalising off the hard work of small businesses, taking their profits and in return taking zero responsibility. This customer prays on the stupid and the lazy and unfortunately, the world is over populated with the likes. Disgusting corporate leach.”

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Posted 2 years ago

“Zero Cooperative staff and app was the worst even if you apply for a driver the team is so useless that after providing all the data from your birth till your death they won’t give you the appointment and always waste your time Worst experience ever happen to any organisation”

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Posted 2 years ago

“The Service was abysmal. An order was placed, an order that never arrived. This was followed up and Just Eat was ok, we will give you a refund, yet no real apology and follow up on the theft of food. I am not so concerned about the food as to the value of my personal details on the delivery receipt. This was a large order as we were a few at the house. O/N: 1612912147 Avoid this service all together, they do not care about the customer experience and honesty of the agents/restaurants they use. Just Eat, blames restaurant, restaurant blames just eat.”

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Posted 2 years ago

“If I had a option I would give just eat (-10) Because the option of refunding is stupid as it attracts scams and problems for people with the business.”

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Posted 2 years ago

“My just eat account was hacked and somebody spent £270 on my credit card linked to the just eat account ….warning to others do not store your bank card details on just eat website if your account is hacked just eat do not want to know my credit card was used for a restaurant that ceased trading and no longer exists and yet just eat cannot justify charging me for food from a place that does not exist and they will not offer me a refund my credit card was fraudulently used and just eat do not care. Please do not think it will not happen to you where your account is hacked because it can happen to me. Just eat if you see this review all I want is my money back that you fraudulently took from me. The pictures in this review are all fake orders that were fraudulently placed !!! do not use just eat”

Just Eat 1 star review on 2nd April 2022

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Posted 2 years ago

“I ordered vegetarian rolls, but into one and there was meat in it. Tried to write negative review on app but it only accepts positive reviews. So looking at reviews for restaurants on JustEat is worthless.”

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Posted 2 years ago

“This companies workers with the bike hit my car bcz of insurance they never provided I had to get it done the damage myself Talk to do head office at the beginning they were going to check what happened Never come back even not answering my mail Don’t use this company would happen to you one day”

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Posted 2 years ago

“Food never came I waited over 2 hours for my food and I was promised a refund and never received one. Did I meNtion the food never came??! I will never be using just eat again. All they were willing to do was give £5 out of goodwill FOR £30 WORTH OF FOOD THAT NEVER EVEN CAME!!!!!!! Stick to Deliveroo and Uber eats at least they ensure good quality service and deliver the food .”

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Posted 2 years ago

“Because I had cold food received before they rejected my claim of food tonight been cold. Not my fault it’s cold I think just eat is getting more and more terrible by the day. There drivers have go and said they have delivered my food before and not even come to my door I presented my ring door bell footage. This company need to have staff that can’t actually speak and sort situations out rather than refuse”

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Posted 2 years ago

“Food never turned up Just Eat customer service not interested they can't even contact their drivers !!”

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Posted 2 years ago

“I cancelled an order after a long wait for food. Rang the takeaway first, at no time did he say the food was already made. I've been refused a refund as just eat said I cancelled too late and food was made. I will never use them again as I can't afford to throw money away”

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Posted 2 years ago

“Taking money from small food businesses and stripping them of their profit and taking extra money off consumers. Taking no responsibility of the food quality or safety…. Just sitting in the middle taking money for nothing. Supported by lazy people who can’t be arsed to pick their phone up and call a local business”

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Posted 2 years ago

“Never got money back from a wrong order from KFC 🙄🙄🙄🙄”

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Posted 2 years ago

“Worst delivery ever so last night I ordered around £59 worth of food I’m just eat McDonald’s for my family of six and when it turned up there just the driver dropped the drinks all over the floor outside my door and inside my hallway it’s went all over the carpet he never apologised we didn’t get replace of drinks and he literally spilt all of them!!! He turned around and said It happens have a nice day goodbye and drove off. I email just eat with the photos I’ve got an automated response saying I will start from them within 14 days which really is not good enough for what they have done”

Just Eat 1 star review on 13th March 2022

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Posted 2 years ago

“Have ordered twice from here and both times my order was marked as “delivered” but never arrived. I was given a full discount both times but won’t be using again, DONT WASTE YOUR TIME OR MONEY”

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Posted 2 years ago

Just Eat is rated 1.1 based on 758 reviews