Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 772 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They dont refund the kfc order that the driver never delivered.They are thieves, scam app. We should report this to trading standards stealing with people.The app itself is a flawed, scam, useless , faecal idea. If i will be given negative trillion poop star i will.”

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Posted 2 years ago

“Cold food £5 gesture refund to Just Eat account, £18.21 order, this is not good enough, might as well not have bothered, will use a different food delivery company now as Just Eat delivery’s are consistently cold and running late”

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Posted 2 years ago

“Food parcel arrived damaged. Food escaping from the container. Refused to accept and after wasting some time on the Just Eat website, I was eventually offered a refund. This turned out to be a credit note - totally unacceptable. Now endeavouring to get a bank refund. Will not use Just Eat again - will certainly not recommend their service.”

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Posted 2 years ago

“Rubbish, you complain, they email back saying give us a couple days, get make to you a couple days later saying, sorry its too late, you should have told us within 24 hours. They will happily let delivery partners deliver incorrect orders that take 3 hours and 21 mins to be delivered and still back them, refusing any form of compensation. Stick to deliveroo and uber eats as they actually deal with the issue there and then.”

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Posted 2 years ago

“Disgraceful customer service! The food got delivered to the wrong building, I finally tracked it down after an hour of trying to find it, left a bad review from the restaurant. I couldn’t eat it though I tried to microwave it however because the pizza itself was so hard they must of re heated it before they sent it, overall it was not edible. Ideally I would like a full refund or I’m gunna have to look at alternate methods of making sure more people don’t order from you as this is just not on!! I was gifted 5 pounds! To my account Do you think this is acceptable, because I don’t! I will not be using this service again if they can not supply a full refund for an order that is not edible. I will write about this on as many platforms as I can.”

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Posted 2 years ago

“Service was great. Then one day it just stopped working. Used the app, website, different devices, different payment methods, transaction never went through. My card works fine anywhere else. Tried contacting support and they were as useless as a chocolate teapot. Clearly they don't want my custom, so will go elsewhere, not an issue...”

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Posted 2 years ago

“I ordered food from just eat and did not get It. it showed that my food was delivered on the app, which was strange. I looked for every means possible to contact them but couldn't. I had to click on how to do I report a safety, health or privacy issue before getting across to customer service. They are the worst delivery service ever. I asked for a refund because I went through a lot before gaining access to them”

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Posted 2 years ago

“After an hour and a half of waiting we had no food delivery, no contact from the restaurant and no contact from just eat. Apparently there were no drivers and no customer service either.”

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Posted 2 years ago

“My McDonalds orders nearly always were missing an item. At first, i did nothing. Kids liked so carried on ordering. I've only received about 2 correct orders out of about 30. I start claiming back items not received, about 5% of the order, but more like 1 or 2% of what I spend with just-eat. On 4th or 5th claim, my refund request was refused because I'd claimed too many times. Company policy apparently. But apparently not company policy to ensure items are delivered as paid for. And apparently totally fine totally fine to keep the money where goods not delivered. Speaks volumes! Awful company that obviously doesn't care about their customers!”

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Posted 2 years ago

“Never get the orders right. (which is the fault of the restaurant) but just eat completely dodge theor responsibility when it comes to securing refunds. They wont answer any emails or calls if they can avoid it, and if they do because you threaten to tske them to trading standards their response is unprofessional and quite frankly disgusting. Will never use again. They are arrogant and pride themselves on poor service with no accountability”

Just Eat 1 star review on 23rd June 2022

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Posted 2 years ago

“bad customer service”

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Posted 2 years ago

“I chose to ignore the bad reviews i read about just eat, well that was a mistake, they certainly live up to their bad reputation. They dont deliver your food and refuse any refunds. The customer service is really bad as well, no information on the decision making they dont let you talk to anyone. Terrible company hope they get the criminal convictions they deserve.”

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Posted 2 years ago

“Avoid avoid avoid!!!!!!!! Scam scam scam!!! I wonder how the restaurant even use this shitttt company. They are theft!!! Take the money from your account and do not even deliver the food! Steal it for their self! I called the restaurants too but they said the driver left about 25mins ago which even on the app was showing but didn’t deliver the food and send notifications of delivered. NOT ONLY THIS they also charge you next day for noting. If you don’t check your account they keep charging you. Plzzzzz avoid them! THEY DID THIS TO ME BEFORE TOO BUT I was like it’s human error it’s fine. But they have done it soo many times now so NO human error they are SCAM and steal your money purposely.”

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Posted 2 years ago

“No customer service”

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Posted 2 years ago

“AWFUL AWFUL COMPANY THEIR DRIVER HIT MY CAR, REFUSED TO GIVE DETAILS. HAVE PHOTOS AND INDEPENDENT WITNESS. MANAGER NEVER CALLS BACK, CAN'T SPEAK TO ANYONE. LIVE CHAT IS A WASTE OF TIME. IF THEIR DRIVER COLLIDES INTO YOU, CALL POLICE AS THEY DON'T GIVE DETAILS. WORST CUSTOMER SERVICE EVER!!”

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Posted 2 years ago

“We just received an order where almost half the items were not what we ordered! We were refused a refund, seemingly because we have had refunds in the past. We have sent evidence each time so it is clearly not that we are scamming them but the restaurants keep getting it wrong. Absolutely appalling customer service! Only order from them if you don’t care what you get to eat because they won’t be refunding you for the restaurant’s mistakes!”

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Posted 2 years ago

“Customer service is a disgrace !! Food never turned up , gave me re fund but 6 days later so was 20 quid down on my girlfriend's birthday ! Along with no food in the morning , had to walk half an hour to restaurant just to get told that they can't do anything, spent all morning running about when all I wanted was a quick takeaway !! Just eat isn't quick they are weak useless people that don't give a f about anyone else but themselves , didn't even offer me a free meal for their inconvenience! I mean a policeman would atleast give a lift home out of good will but just eat will Rob you blind Good luck just eat !! Go f yourselves”

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Posted 2 years ago

“AVOID AVOID AVOID. I as many other people used this company for years solely due to its convenience. But after 2 run ins with just eat over the span on 30 days where my orders have gone missing they are completely unreliable and group it’s loyal customers into the fraudulent section of their clientele. Absolutely disgusting this company has made hundreds off me over many years. As soon as something goes wrong I am a liar and a fraud over a poxy Big Mac? They employ anyone people who steal your food and people who clearly can’t read a house sign or street post. I am taking this further with just eat. It’s not about the money at this stage I feel disrespected as to how they can immediately class me as a fraud after years of loyalty. It’s all good with just eat until something goes wrong. I have had hundreds of orders where everything is perfect and I cannot fault anything at all. But these 2 experiences have made the whole ordeal not worth going through again. This company never accept responsibility and for that their buisness will fail at some point. I will be changing my services over to Uber eats who you can see the name of the driver and also contact the driver if needed. That way I’m sure if any future orders go walk abouts I can do something more about it. Disgusting company full of attitude and incompetent employees”

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Posted 2 years ago

“Order never arrived and when I called the whitechapel KFC, the silly man insisted my order arrived. But it never did. He was so rude and kept arguing with me that the app can't be wrong. I requested he calls the driver to find out where he delivered it to. He replied with his unprofessional self, that I don't have his number. If you have an issue take it up with just eat! 😳 I had a room full of hungry kids and people that I had to sort an alternative for. I am so furious and will no longer be ordering from these people again. I want my refund, which I'm still waiting to hear from just eat. 24 hours later! I will also not be using just eat to order my food either.”

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Posted 2 years ago

“No chance of refunds if somethings wrong makesure u open your order and check its the right one before agreeing to take home as if. They will not refund”

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Posted 2 years ago

Just Eat is rated 1.1 based on 772 reviews