Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 755 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Customer service is a disgrace !! Food never turned up , gave me re fund but 6 days later so was 20 quid down on my girlfriend's birthday ! Along with no food in the morning , had to walk half an hour to restaurant just to get told that they can't do anything, spent all morning running about when all I wanted was a quick takeaway !! Just eat isn't quick they are weak useless people that don't give a f about anyone else but themselves , didn't even offer me a free meal for their inconvenience! I mean a policeman would atleast give a lift home out of good will but just eat will Rob you blind Good luck just eat !! Go f yourselves”

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Posted 2 years ago

“AVOID AVOID AVOID. I as many other people used this company for years solely due to its convenience. But after 2 run ins with just eat over the span on 30 days where my orders have gone missing they are completely unreliable and group it’s loyal customers into the fraudulent section of their clientele. Absolutely disgusting this company has made hundreds off me over many years. As soon as something goes wrong I am a liar and a fraud over a poxy Big Mac? They employ anyone people who steal your food and people who clearly can’t read a house sign or street post. I am taking this further with just eat. It’s not about the money at this stage I feel disrespected as to how they can immediately class me as a fraud after years of loyalty. It’s all good with just eat until something goes wrong. I have had hundreds of orders where everything is perfect and I cannot fault anything at all. But these 2 experiences have made the whole ordeal not worth going through again. This company never accept responsibility and for that their buisness will fail at some point. I will be changing my services over to Uber eats who you can see the name of the driver and also contact the driver if needed. That way I’m sure if any future orders go walk abouts I can do something more about it. Disgusting company full of attitude and incompetent employees”

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Posted 2 years ago

“Order never arrived and when I called the whitechapel KFC, the silly man insisted my order arrived. But it never did. He was so rude and kept arguing with me that the app can't be wrong. I requested he calls the driver to find out where he delivered it to. He replied with his unprofessional self, that I don't have his number. If you have an issue take it up with just eat! 😳 I had a room full of hungry kids and people that I had to sort an alternative for. I am so furious and will no longer be ordering from these people again. I want my refund, which I'm still waiting to hear from just eat. 24 hours later! I will also not be using just eat to order my food either.”

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Posted 2 years ago

“No chance of refunds if somethings wrong makesure u open your order and check its the right one before agreeing to take home as if. They will not refund”

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Posted 2 years ago

“An hour and a half late. Food cancelled. Pay your workers better!!!!”

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Posted 2 years ago

“Terrible service Terrible customer service Terrible company”

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Posted 2 years ago

“Terrible company Terrible service 0/10”

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Posted 2 years ago

“Garbage company rude uneducated customer service peasants”

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Posted 2 years ago

“They really need to do something about restaurants saying order delivered when not! UberEats have introduced password upon delivery!”

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Posted 2 years ago

“I ordered food through “Just Eat” app. I waited for around an hour and the app showed the status as Delivered though the food was never delivered. There is no customer service number, no driver contact number. Was not been able to contact anyone. This is very unprofessional. I never got the food and had to skip my dinner as it was too late to order anything else. I do not even have an option to ask for refund. This is a total fraud and I was deprived of my food at night.”

Helpful Report

Posted 2 years ago

“I ordered a burger meal and 2 oreo mc'flurrys. The only items i received were the burger and fries,but no drink with the meal and no oreo mc'flurrys. I had to send several emails to get a refund for the missing mc'flurrys and was eventually refunded for the drink missing from my meal. They refused to refund the delivery payment. This was the 2nd time something was missing from my meal. Its very frustrating that there's no phone number for just eat! I've stopped using their crappy service.”

Helpful Report

Posted 2 years ago

“Scumbag company ... taken money for food never recieved. Refund never appeared and customer service non existant. DO NOT USE”

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Posted 2 years ago

“Long story short: received wrong order, no way to contact them apart from live chat, was sent an email to reply to with photographic evidence of my order which I did so, received a reply telling me to then contact them through live chat to sort out the issue, went back to live chat to then be told I need to reply to the email they sent me with photographic evidence. Been a whole week since my order. Nothing resolved and I will never be using this company again. Go order from Deliveroo”

Helpful Report

Posted 2 years ago

“Received completely different order to what I ordered which was also cold. When asked to come and collect the food and bring me what i previously ordered with them as what they brought is something I wouldn't eat to be told I'd get refunded part of the money ... asked for a full refund they told me they do not refund delivery so I basically paid for someone to come and throw my food in the bin .I will be sticking to uber eats in the future as its not the first time things like this has happened.”

Helpful Report

Posted 2 years ago

“Ordered food claims it was delivered when it wasn't and as we have external cameras we are able to prove delivery was not made.”

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Posted 2 years ago

“Absolutely appalling company. Go to Uber customer service much better. Takes your money for food you don’t ACTUALLY receive. Will never use again !!!”

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Posted 2 years ago

“ZERO stars. Abysmal customer service to say the very least... An absolute disgrace.”

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Posted 2 years ago

“Customer service is absolutely abysmal. I placed an order as have been sick and wanted to get something sweet, I went to take a shower and let my brother know to get the door once it arrived , I come back its showing its delivered when nothing arrived , I ordered from just eat two days before this and it arrived perfectly fine. I went to Customer service chat and was told it was definitely delivered to the right address and therefore couldn't get a full refund , considering this was paid for and we got nothing definitely wouldn't recommend to anyone ,especially when you're a student who can't afford to pay for multiple deliveries.”

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Posted 2 years ago

“I will stop using this website. It is been happening most of the time like today. I am ordering food and been charged and never got the food or any chance to get a refund. I am quite ill today that is why I am ordering foid. And now I am starving sick and without food and no one ir no where to get help for a refund. And by the reviews I can see I am not the only one with the same problem.”

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Posted 2 years ago

“Placed our order at 7.40pm. updated that driver arrived at restaurant and kept us waiting for 1:30 hour and the restaurant KFC Bethnal green cancelled the order... The customer service of Just eat as well as KFC Bethnal green is same.. no use.. so poor.. Hope atleast they will refund our money”

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Posted 2 years ago

Just Eat is rated 1.1 based on 755 reviews