Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 758 Reviews

2 %

of reviewers recommend Just Eat

Company Reviews

Questions

Metrics

Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

Write Your review

Tell us how Just Eat made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just eat (uk) are a discrace, I placed an order and the driver went to wrong address and all just eat could say was the driver was outside for five minutes trying to ring me, driver was at wrong location on there app map and no calls, I complained and they said I wasn’t due any refund as the driver went to correctadress (lies!) and customer service was very rude refused refund and cut me off on online chat, I will never use just eat again, absolutely disgraceful I rang the takeaway and the manager was very nice and told me just eat drivers are very untrustworthy and regularily eat the food saying it was delivered, dreadfull avoid”

Helpful Report

Posted 2 years ago

“I will never order food on Just Eat ever again. Ordered food online, order was accepted & confirmed, site advised delivery would be 50 minutes later. Food never arrived & I called CS 1hr 20 mins later. CS agent advised order was never accepted by restaurant as they were offline. I was very cross as have 3 hungry children & asked why my order was confirmed, why nobody had contacted me. The agent advised that that’s just the system. She was so upset & I feel completely terrible for giving out to her. What a disgusting company putting their agents in this position & having absolutely no regard for their customers.”

Helpful Report

Posted 2 years ago

“If only i could leave NO stars! If i could leave NO stars, then I would! 2 weeks Ina row, we had the most appaling customer service! Not from just eat clients, but from just eat call centre staff! Why do restaurants use THIS ppl???? We called their call centre last weekend because our order was delivered minus an item or two, got a chap on the phone who had a God complex and was absolutely awful on the call. Made a complaint, got a call from a "supervisor " today, and believe it or not, she was even worse than the agent! Both the agent last week and the sorry excuse of a supervisor refused to give their first names either. Getting no call would have been better! 2 weeks In a row, we were left upset and traumatized after speaking with this ppl! We have reactivated our Uber eats account now, as we never had such awful experience when we were using them. Note to any Just Eat management that might be reading this: *Employ GOOD ppl in your contact centre. *Review their performance and pay very good attention to customer review and feedback!”

Helpful Report

Posted 2 years ago

“Six orders in a row cancelled. Tried a different restaurant and that was cancelled. Customer service a waste of time. Restaurants less than two miles away. Clearly they cannot get drivers and I really can’t see the point of using Just a Waste of Time ever again. Rubbish company.”

Helpful Report

Posted 2 years ago

“No.1 My Food NEVER EVER ARRIVED! N0.2 Could only get Chat on Just Eats to complain and had RUDE agents!! No.3 Got cut off by first agent who was the most helpful and friendly. I was told they would also give me £5 credit, so I wanted to confirm this was on top of my full refund ? This was when I got off, so ended up talking to another agent ( I won't name but names ) . No.4 I was told by this agent my money would be refunded and they appeared to have left the chat as I got , "If you have a moment, it would be great if you could rate the service I've provided today. Your feedback really helps us to keep improving" No.5 So I rated feedback bad as I never got to finish my chat and also the fact the RUDE TONE in which I was spoken to!! With the agent saying, "I said that I already ........................." HOW DAMNED RUDE! I thought and told the agent so. I was then told, "I've checked your Just Eat account, including your order history. Based on this review, we've had to decline your [voucher/refund] request in this instance........." ABSOLUTELY APPALLING! 6) Spoke to yet another agent who then CUT ME off after reading back the chat. I did however bet the £5 credit and await my FULL REFUND for the MISSING ORDER!! 7) Apparantly THIS HAS HAPPENED TWICE BEFORE! FOOD NEVER ARRIVING! When I spoke to the restaurant about it , who were very helpful and brilliant! They said it was showing delivered their end but needless to say, I NEVER GOT IT! Not restuarants fault but appalling (thieving drivers). AVOID AT ALL COSTS!”

Helpful Report

Posted 2 years ago

“Terrible meal from Robatary in Wakefield via just eat . Emailed just eat 27 th December and again on 11 th January with details and order number . Still waiting for a reply despite first email replying saying I would get an update within the next 7 days . Appalling customer service .AVOID at all costs !!!!!”

Helpful Report

Posted 2 years ago

“Rude unhelpful staff in the call centre. They even hung up on me. Money missing from my bank account, taken by just eat. Management either don’t exist or just don’t care…? No one has called me back. What a terrible company this is. I would advise people to steer well clear of them. Their credit codes don’t work and food delivered too early. Account deleted. Thet should be ashamed.”

Helpful Report

Posted 2 years ago

“Order delivered after 2 and half hours, an hour after the store shut. We had phoned and were told we wouldnt be getting our ordef so we order an alternative which was delivered in 30 minutes. 30 minutes later original order turns up and we were told you own it! Full refund requested due to sh*te service,didnt want to know just offered £5 credit. Unacceptable service from start to finish. Customer services (or lack of) complete waste of time. When you have a problem dont expect a reasonable solution.”

Helpful Report

Posted 2 years ago

“Terrible company, very poor customer service, don’t really care about us customers, just fob us off, take the money sh-t service. One of the worst companies I have ever dealt with and I’m a share holder,mugged off to say the least.”

Helpful Report

Posted 2 years ago

“Cannot get through to them on the phone. You email them and they don’t listen to your complain and it takes days before you even get a reply. Got totally wrong items from kfc and just eat want to refund some of the order. Two people trying to have a meal together ended up with one part complete meal and one completely missing meal. Half order etc. just eat take the money and ignore dealing with the issue. Work for the shop not the customer.”

Helpful Report

Posted 2 years ago

“My account was broken into and an order has been placed that had nothing to do with me, at an address I have no connection with. When I flagged it up, customer service was terrible, but most importantly, they refused to cooperate or do anything about it. They just kept telling me to contact my bank or get the police involved. They didn't investigate at all, and basically didn't care at all. I was shocked that they didn't want to take any responsibility whatsover and didn't even care to help me apart from telling me to change my password, which I obviously had. Can't believe they let me absorb the loss of your poor security. I will escalate a complaint to an ombudsman. I am never giving you my money ever again. Your competition Deliveroo and Uber Eats were much more responsive in the past to issues and actually cared about their responsibility.”

Helpful Report

Posted 2 years ago

“Never received our food and still charged. What a rip off!!!”

Helpful Report

Posted 2 years ago

“Never ever got our food Never ever got our food. This hasn't been the first time. Everytime I order something from Justeat they never fail to deliver to the WRONG address. Utterly incompetent drivers and service.who ever is reading this please do not order from justeat. Just a waste of time, money and energy.”

Helpful Report

Posted 2 years ago

“Worst delivery service the pizza never arrived and they didnt issue us a refund. They are scammers and horrible people”

Helpful Report

Posted 2 years ago

“Your couriers are vermin they go through red lights use pedestrian walkways as and use phones whilst cycling . One of your scum hit my mother on Argyle Street . I would starve before your f#£#£#e benift from me .”

Helpful Report

Posted 2 years ago

“Scammed out of £46 by this company. Fraudulently took this money out of my account without any authorisation. Also they are not responding to any emails or phone calls. A disgrace please do not use this company!.”

Helpful Report

Posted 2 years ago

“cancelled food that got delayed a extra 1hour so i cancelled order and to find out im not getting a refund BE WARNED DONT USE JUST EAT unless you want to throw money away when you want to cancel”

Helpful Report

Posted 3 years ago

“Very disappointed and wouldn't bother to use again. Missing items from the order including the French fries. So annoying when you have paid up in advance. They are in no hurry to get back to you.”

Helpful Report

Posted 3 years ago

“Not using this useless company ever again food always comes cold or drinks spilled they can't even be bothered to get back to customers it was better when most shops had there own driver at least the food was warm or hot still waiting on refund”

Helpful Report

Posted 3 years ago

“Ordered through just eat many times never had a problem but lately ordered from Burger King got sent the wrong meal tried to hand it back but they refused it, got in touch with the Burger King and our food was still sat on the counter was told to contact just eat which I did this was over a week ago still no refund or contact from just eat.They said this is what Burger King gave them and Burger King said they don’t listen to the order numbers so I got no food and the other person who’s food I got went without as well.”

Helpful Report

Posted 3 years ago

Just Eat is rated 1.1 based on 758 reviews