“The products I've purchased are always very good.... as advertised. Delivery is as scheduled and any after-sales service I've needed has been efficient and effective.”
Hi there,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“Well I ordered golf shoes & they didn’t fit quite right so i unfortunately had to return them . But according to your website which I knew ahead of time that I would be responsible for the return shipping . I didn’t realize it was going to cost me $20 to send them back . So now I’m out $20 & no shoes.
I will be making my future golf purchases from other golf companies that offer free returns on products. You wanted my honest feedback”
“I received a pair of golf shoes on January 4. I first tried to contact customer service by phone a few days without a call back. So, I sent my first email on January 15. I got no response, so I sent a second email on January 25.
The first response that I received from customer service took nearly two weeks. That is unacceptable. And now I am told that I have to pay the return shipping because they wouldn’t exchange them. However, bc of the lack of timely response from customer service, I am no longer inside the 30 day window bc I ordered the shoes on December 28. My guess is that it was shipped by December 31 because I received it in January 4.
So now I have no recourse. This is ridiculous. I did my part by contacting customer service. But now my calendar is up for a return. I am very unhappy with the customer service that I received.”
Good afternoon,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
Hi Ken,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“It's not what I expected and I attempted to send it back and it cost more than the value of the product. I'm speaking of the golf bag. The pants are fine and the shirt is awesome. I just wanted a bag that had legs on it so that I could set it down by the driving range instead I got a cart bag. And you don't include a return program so that's just messed up. I'll never buy anything on the site again.”
Hi Gigi,
Thank you for your review. I am so sorry to hear that your golf bag was not as expected; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
Hi John,
Thank you for your review. I am so sorry to hear your order took so long to be completed, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“My order #5554 was shorted the shoes
Fed Ex never received the shoes..got the jacket but was charged in full..not good!! Left dozens of emails & phone msg..not a word!! Would like this resolved..Eric Frolander 760-519-3700”
Hi Eric,
Thank you for your review. I am so sorry to hear you did not receive your shoes; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“12/17 - Ordered
1/3 - Asked about order - told don't ask until two weeks have passed from order
1/9 - Asked about order - you didn't reply
1/13 - Asked about order - you didn't reply
1/18 - Asked about order - You didn't reply
1/24 - Package delivered”
Hi Fred,
Thank you for your review. I am so sorry to hear you had to reach out multiple times, but I really appreciate you bringing this to my attention. We are always looking for ways to improve our customer service and your review helps us do so.
Thank you kindly.
“What I ordered was correct but it took 12 days to arrive and it came on separate deliveries. All 3 items were Christmas gifts and they didn’t make it in time. I won’t be using Just golf again.”
