Hi Ken,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“It's not what I expected and I attempted to send it back and it cost more than the value of the product. I'm speaking of the golf bag. The pants are fine and the shirt is awesome. I just wanted a bag that had legs on it so that I could set it down by the driving range instead I got a cart bag. And you don't include a return program so that's just messed up. I'll never buy anything on the site again.”
Hi Gigi,
Thank you for your review. I am so sorry to hear that your golf bag was not as expected; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
Hi John,
Thank you for your review. I am so sorry to hear your order took so long to be completed, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“My order #5554 was shorted the shoes
Fed Ex never received the shoes..got the jacket but was charged in full..not good!! Left dozens of emails & phone msg..not a word!! Would like this resolved..Eric Frolander 760-519-3700”
Hi Eric,
Thank you for your review. I am so sorry to hear you did not receive your shoes; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“12/17 - Ordered
1/3 - Asked about order - told don't ask until two weeks have passed from order
1/9 - Asked about order - you didn't reply
1/13 - Asked about order - you didn't reply
1/18 - Asked about order - You didn't reply
1/24 - Package delivered”
Hi Fred,
Thank you for your review. I am so sorry to hear you had to reach out multiple times, but I really appreciate you bringing this to my attention. We are always looking for ways to improve our customer service and your review helps us do so.
Thank you kindly.
“What I ordered was correct but it took 12 days to arrive and it came on separate deliveries. All 3 items were Christmas gifts and they didn’t make it in time. I won’t be using Just golf again.”
“Your communication is terrible I’ve reached out 4 times and haven’t had any response. Called 1 time and left voicemail along with name and phone number emailed 3 times. My complaint is that I purchased 3 Puma shirts as a Christmas gift one of the shirts being white in color. However, for whatever reason the white shirt did not come in it’s protected plastic sleeve and thus is stained and dirty. Obviously held that shirt and didn’t gift him. This is going on for over 1 Month and still don’t have any feedback. Respectfully waiting Pete”
Hi Pete,
Thank you for your review. I am so sorry to hear that one of your items was stained; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
“I have tried since 12/31 to return this product. Have called multiple times and can never get anyone to answer. Have also emailed your customer support and they have test to answer my question. Would really like to speak with a person with your company . My number is 404-409-8846. James Feiber”
“I need to return an item and I don't think I should have to pay for return shipping as the item was opened and not new. I have emailed for assistance and received no reply. Might just be done shopping at this site.”
