“I give a shoutout and fives starts to my customer service rep Aidan, once I finally got a hold of him. But my emails to customer service went a long time without any response from anyone. So I had to call customer service to finally get ahold of a rep. Once connected with Aidan, problems were solved very quickly.”
“Re: Team Logo sets I ordered. Not happy at all. The description said it had 3 logo golf balls but it only had one. False advertising. I have voiced my concern before and a lady named Jill said she would deal with it. I then received an email stating she had shipped out something but it never arrived.
Dave Chanda.”
Hi Dave,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. We are always looking for ways to improve our customer service.
Thank you kindly.
“The first order I got was the wrong item and had to be exchanged. The exchange went well.
I am now trying to arrange a return and after several calls and emails, I have still not been in contact with anyone.”
“No one is getting back to me regarding my purchase. Shoes don't fit and I need a return label. I have emailed and called. No one replied. Would like to hear back as soon as possible.”
Hello Laura,
We apologize for the delay in response time and are currently adding to our staff to ensure that this does not happen in the future.
The shoes have successfully been returned and the refund has been issued.
Thank you for your business with Just Golf Stuff.
Hello Andre,
We apologize that you item has not been received.
An agent will be contacting you to provide you with an update on your order.
Thank you for providing us with your feedback.
“Ordered sweater for my wife in small. I did not fit her properly. To tight. Took a week and a half to get authorization for return. That is way to long. Wanted to order her a medium but wanted my credit. Did not order anything.”
Hello Sam,
I am sorry to hear that the sweater was not a correct fit on your wife and that the authorization took too long.
I can see that the refund has bene processed back to you.
Thank you for taking the time to provide your feedback.
“My order was delivered to an incorrect address.... not even on my street... when I followed with your company about non delivery, I did not receive any responses to either my multiple telephone messages or my emails. Terrible customer service!!! I was very fortunate that the person who received my package in error, came and dropped off the package to my house.”
Hello David,
We greatly apologize that your delivery was shipped to the wrong address.
Thank you for your feedback we were able to discuss this with our courier to provide better service in the future. A representative will be contacting you to discuss this experience further.
“Received multiple products that were different than advertised. Price point is great but only when you get what you order. Will think twice before ordering anything again.”
Hello Wesley,
Thank you for your business with Just Golf Stuff.
We are sorry to hear that you have not been happy with you rproducts.
A representative will be contacting you to discuss further your experience.
Thank you for your time.
Hello Richard,
Thank you for your co-operation while this is being resolved.
A representative will contact you shortly with an update on your refund.
Thank you for your feedback.
Hello Chan,
We are sorry to hear that your order was not shipped in full. We will contact our vendor and have this corrected.
A representative will be contacting your shortly to provide you with a current update.
Thank you for your co-operation while we resolve this issue.
Hello Paul,
We apologize that the wrong size was delivered.
An agent will be contacting you shortly to resolve this matter.
Thank you for taking the time to reach out to us.
“While the product purchased was very good, the quality of the customer support was poor. After placing my order on August 28th, the shipment wasn't delivered until September 12th. When I sent emails asking for details about when I could expect the delivery, both emails that I sent to Just Golf Stuff went unanswered. I finally received a response after my shipment had been delivered.”
Hello Guy,
We greatly apologize for the lack of communication.
Due to system changes we have caused delays in response time and unfortunately you were affected by this.
We are currently updating our systems to ensure that this does not happen again.
Thank you for your business with UnderPar.
“Probably not directly (courier) your fault but shoes still have not been delivered. Funny you are asking me for a review when I haven’t even received the shoes. Perhaps some communication between you and the courier would make sense. BTW tracking says delivery by the end of today September 15. But yesterday it said delivery by end of day Sep 14th…”
Hello David,
We are sorry to hear that your purchase has not been delivered at this time.
A representative will be contacting you shortly to provide you with an update on your order.
Thank you for your patience and co-operation.
Hello Stephen,
Thank you for reaching out about your issue with delivery and communication.
We are truly sorry that you have experienced this inconvenience.
We are currently making changes to our system to ensure that this does not happen in the future and we are sorry that your order was affected by the changes.
We want to Thank you for your business with UnderPar.
“Shoes are good just took FOREVER TO GET HERE!! Ordered on the 8/17 label was created that day didn’t get shipped until 8/29 finally received them on 8/31, bought these for MY bachelor party couldn’t wear them took 11 days to ship something from Toronto to Ottawa I could’ve drove there in 8 hours and picked them up myself”
Hello Jay,
We are very sorry for the delay in your shipments.
We are working directly with the carrier to improve communication and minimize these impacts in the future.
Thank you for providing us with your feedback.
“I Found the purchase and delivery five star.However , the return system not so good.I have received no reply from Just Golf Stuff, from my e mail and either of my phone mesages on how to return the product.So at this point I am not very happy. It would be nice if someone from Just Golf Stuff would do what they say on their answering system and reply to my messages.
Dave.”
“Purchased the three pack of polo shirts, all large. Red one was too big so I gave it away, white one could not get wrinkles out, gave it away. Blue one PERFECT no issues. I am 70 years old, one would think at my age you should buy what you can try on.”
