“To be fair, the actual online ordering process was good. The rest that followed was technically out of JGS hands, but part and parcel of the overall experience.
I had twice previously ordered from JGS and received my items in a somewhat orderly time frame. However, this last order took 46 days and was sent out twice. The address was the same as the previous two orders before, but some how the delivery service was adamant that the address was incorrect.
I pointed out that the service was at a level of incompetency, that was unfathomable, as it should not take 46 days to get from Ontario to Alberta. I had to point out that as a delivery service, your job is to deliver. To have the drivers be unaware of a simple Google search which revealed the exact location, the same location that they had managed to find twice before, is one of the reasons that Amazon has been so successful.
Promise less, deliver more.”
Hi Mark,
I'm really sorry to hear about your experience and I will be addressing this with our carrier. I have sent you something as a token of our apology. We hope you will give us another try in the future. Thanks
Maurice Finn, General Manager
“I’m very happy with my purchase. I’ve been scouring the local GT but to no avail. You filled the order promptly and I got my BuckTown!!! Down ball, down! Tks LBC”
“I would give you zero stars if I could. Purchased a Driver from you months ago and never received it. I have emailed and messaged you over 5 times and have yet to receive a response. Where is my club and/or money? The worst customer service I have ever seen!”
