“To be fair, the actual online ordering process was good. The rest that followed was technically out of JGS hands, but part and parcel of the overall experience.
I had twice previously ordered from JGS and received my items in a somewhat orderly time frame. However, this last order took 46 days and was sent out twice. The address was the same as the previous two orders before, but some how the delivery service was adamant that the address was incorrect.
I pointed out that the service was at a level of incompetency, that was unfathomable, as it should not take 46 days to get from Ontario to Alberta. I had to point out that as a delivery service, your job is to deliver. To have the drivers be unaware of a simple Google search which revealed the exact location, the same location that they had managed to find twice before, is one of the reasons that Amazon has been so successful.
Promise less, deliver more.”
Hi Mark,
I'm really sorry to hear about your experience and I will be addressing this with our carrier. I have sent you something as a token of our apology. We hope you will give us another try in the future. Thanks
Maurice Finn, General Manager
