Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,485 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So very impressed with the service received from Just Junk. I highly recommend them. And, will utilize them in the future when needbe. Huge KUDOS going out to Aaron & Charles, they were both respectful, extremely professional and in/out in a jiffy. They removed a load from my basement and made sure the area was left nice and tidy. (Even did a quick sweep to ensure all debri was disposed of) Thank you”

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“They were extremely fast and professional! In and out within 20 minutes. We would definitely recommend them and use them again in the future! We were also able to call in and schedule a time that wasn't available through online booking!”

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“I had Ryan and Jim at my house today and what a great experience. They were super professional, and removed all the items in a timely, friendly way. They were super cautious of walls and floors so nothing was damaged at all. I had bigger pieces to move and was super happy with the service! On time, friendly, professional ...I can't recommend them enough. I also love that items that can be donated to local charities are donated. I will use them again when needed in future.”

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“VERY fast service! I put in an online request and had a pick up the next day! They called me with a heads up before they arrived and I showed them what I needed removed. They provided me the total cost and I was happy with it so they got to work right away - they were done within 15 minutes (all my stuff was lined up in the garage and a few things in the backyard). No issues or concerns, super friendly and very fast! We will definitely book them again in a few months when we are thinking of changing up some furniture and doing another house clean up! I will add that I think the online estimate was a bit off (underpriced) but I still thought it was reasonable in the end with what I paid and honestly, just getting rid of all the clutter was a relief and worth it!”

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“Excellent customer service and friendly staff. I had Just Junk come to remove home construction debris and they were able to come for the time I wanted and followed up in a timely manner when it was determined that I had too much to fit in 1 truck load. They came back when they said they would and they even swept the location where the debris was once the truck was loaded, making sure I was happy with they job they did. Would definitely call them again if needed in the future and would recommend them to others!”

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“They were prompt, cheerful and fairly priced!”

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“Matt and Aaron came and picked up an old freezer and some shelves at my parents' place. They were able to come within a day of the request, were very pleasant and professional, and managed to wrangle a BIG freezer out of an awkward space smoothly. My parents were very happy with the service and would recommend to others. Thanks Matt and Aaron!”

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“The process was seamless, speedy and the the two fellows were polite, kind and helpful! Great experience, will definitely use your services again!”

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“Two very polite workers cleaned my junk so fast. I was amazed. Highly recommend the company and will certainly hire them again. 5 Stars”

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“When we called they confirmed they could provide demo and waste removal services - after a rep came to provide a quote we were told they no longer did demo services, but that if we did the demo we should give them a call and they could provide a good rate / relatively cheep to dispose of our home reno materials, especially if we brought the waste outside for pickup to avoid the costs of people carrying the waste outside. We did the demo ourselves and hauled the waste to our yard for pickup, but ended up being charged over $1,100 for one bathroom worth of tile and drywall plus some general home waste! Would have been much much cheaper just to have a bin dropped off. Will not be using again.”

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“We hired Just Junk because I liked that they offered to recycle or reuse any items possible. I was forced to move (landlady sold the property) and had to get rid of a lot of stuff. I was overwhelmed and running out of time so it sounded like an amazing service. They arrived late and, only after they started throwing my stuff into the back of the truck and I questioned whether any items would be recycled, was I informed that because it was late they could not offer that service and everything would go to the dump. They were unable to rebook me in the time frame I needed and I was out of options. Everything was thrown in their truck and went to the dump. It was very upsetting and the price they charged was not adjusted in anyway. If you are just getting rid of garbage this is a good service, but their claim to "recycle and donate to extend your junk's life" is false advertising. Extremely disappointed with the experience.”

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Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“Looking at other reviews here, I wish I could say the same. Using their online tool to rate how much it would cost to take away two sofas, I thought $350 was reasonable. When they arrived, they said it would be $480. Their explanation was, verbatim "The online tool is wildly inaccurate because it's based on Ontario prices". I'm in Alberta. After they gave a 2pm - 4pm window, they called after 4pm to reschedule for 5:30pm, only to call again at 4:45pm to say they would be here in 10 minutes. I was frustrated with trying to work other tasks around their unpredictable timing.”

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Thank you for your feedback, Marcel. We take all customer comments seriously and have ensured to forward yours to management for further review.

“Just Junk in St. Catharines was the best I could ever hope for. I needed some articles moved quickly and they did so within a few hours of my call. Two very friendly young men cleared out my items in a very timely manner and I was surprised at the cost which was extremely reasonable. Would not hesitate to use again and would recommend to all my friends. Thank you Just Junk”

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“Very pleased with the 2 gentlemen that arrived, Sok and Sim. They were polite, very efficient, and got the job done quickly, and at a reasonable rate. Will definetly use this service again when the need arises.”

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“I just had 2 couches removed The 2 young men that did this were extremely polite, very pleasant and very professional I was very impressed by them and their work and would definitely recommend your company to anyone needing “stuff “ removed 😊 Lynne”

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“Cole & Dhillion came to our house and removed a sofabed couch and treadmill for us today. They were amazing ,as both items were very heavy and awkward. It didn’t take them long, price was good and they were so efficient & friendly, we were so amazed. Thank you both. We will certainly use JustJunk again and also recommend them to others.”

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“Alex and Isaihia came to our home today to remove items from four different locations in our house and yard. They reassured us they could take everything. Alex told us the price and it was very reasonable. They were done in such a short time, it was amazing. Both of them were friendly, caring, and made it all so easy. Thanks Alex and Isaihia!”

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“This is the third time I hired Just Junk because their staff are very efficiency ,arrives on time and the price is reasonable. Special thanks Mario and Kostas this time. They worked so efficency, friendly and politely.After removed the wood curbs, they cleaned up my driveway. Awesome!!! I would highly recommend Just Junk to everyone.”

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“Awesome service and a very good deal on the price! Quick, courteous, and affordable. Will be using their services again. Highly recommended!”

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“Peter and Emmanuel arrived at the promised time - courtesy call 30 minutes before exactly as promised and with a smile on their faces! Removed everything I requested with no issue and were just a delight to deal with - I have used Just Junk before and never had any issues with them - and they have maintained their white glove service. Thanks so much Peter and Emmanuel - stay cool in this crazy heat! : )”

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Just Junk is rated 4.8 based on 3,485 reviews