Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,477 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

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“Michael & Isiahia came and cut up and took away our old hot tub. They worked quickly and efficiently. They cleaned up and left our yard neat and tidy. We wouldn't hesitate in recommending these two to anyone. They were a pleasure to deal with.”

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“The Just Junk team were amazing!!! I had a lot of items to get removed. from our Calgary location, and from start to finish was done in one day - from calling for a quote to completion. Highly recommend this company!!!”

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“Had two gentlemen stop in today . Friendly professional and courteous . Had everything ready so it was a walk through . Understood the situation and got it done in a rapid and efficient manner . Could not be happier with the results . They will be back . The basement is next ! Thank you again guys”

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“Really appreciated the help this morning during a difficult estate clean out. Very caring movers who were respectful of the items being donated.”

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“We had 2 great guys come to take away the remnants of a fairly large 1-bedroom apartment. They were polite, efficient, respectful and got the job done in about 1.5 hours. We were very pleased. The price was competitive too. Much more reasonable than the 'other guy'.”

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“We had 2 wonderful guys that came and picked up an old shed they were here for less than half an hour.Thank you so much. Jeff and Diane”

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“I am writing this review to express my extreme disappointment and frustration with the poor, unethical service I received from Just Junk SURREY. My experience with their removal service was nothing short of a nightmare, and I feel compelled to share my story to warn others. To begin with, the movers negligently struck our car (parked on the side) while attempting to maneuver their truck into the driveway. There was AMPLE of space for their truck to get into the driveway. This incident was not only an inconvenience but also caused damage to our vehicle. Shockingly, instead of taking immediate responsibility for their actions, the movers shamelessly claimed to have "forgotten" they were driving a truck to have caused the accident. That is your literal job. As if these actions weren't enough, when we confronted Just Junk about the situation, the Owner offered a solution that would have left us with a record on our insurance (ICBC), while allowing them to walk away from the incident unscathed. This approach not only demonstrates their lack of integrity but also shows a complete disregard for their customers' well-being and satisfaction. It is deeply disheartening to encounter a company that not only fails to take responsibility for their mistakes but also resorts to unethical means to resolve the issue in their favor. Their actions have left us feeling taken advantage of as customers. I sincerely hope that this review serves as a cautionary tale for others and that it prompts Just Junk to reevaluate their practices, take responsibility for their actions, and make amends for the damages they caused. We have reached out to their Customer Service and have been left hanging for weeks (they claim to have called us multiple times but we did not receive any calls AFTER the e-mail which we have expressed e-mail preferred due to inability to pick up the phone during work hours). We receive slow responses from the owner and they keep insisting on phone calls because they don't want to leave a record of requesting insurance fraud.”

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Thank you for your comments. We appreciate all customer feedback and we have ensured to forward yours on to management for further review.

“Second time using JustJunk; they are super nice, quick and accommodating”

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“They arrived just before the time planned, which I liked. I don't like to wait for two hours for a company and I didn't with them. They were friendly. They were also very careful not to scratch the walls. Great teamwork! The price was right. I also like that they donate. Thank you very much! from Calgary”

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“I used Just Junk in Richmond based on a referral from a previous customer in my area. Great service all around from pricing, punctuality, and the efficiency of the team in removing my old furniture. I would recommend them to anyone who asks.”

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“Excellent and fast service. Staff had excellent skills - very friendly. Will definitely call them again for my basement. 😊”

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“Efficient, friendly, kind and took everything I pointed at. Would use them again. Am beyond happy. Well worth the cost, quiet reasonable.”

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“Anthony and Brennan were amazing, they called me were here when they said they would be poof all my junk was gone. Very professional I will definitely call again!!”

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“I had bought new furniture for my apartment, and the amount of boxes and old, broken furniture in my place afterwards felt smothering. I booked Just Junk at 8:30 a.m. Two hours later, my clutter was gone. So fast and easy, and worth every penny! Great service all around. Thanks, guys!”

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“Their pricing is a scam. They invent it on the spot with no explanation and no justification. I had a nice tidy pile of 4x8 sheets of particleboard that was about 2 feet high. That's less than 4 yards. Somehow in their eyes it amounted to about 6 yards, and there was something called a bedload removal fee that applied to 1/6 of a load. There is nothing I can find on their website that explains what that $179 fee is for. I was also not told that I could have them just take the 4 yards of material that was built into their (not at all free in my area) estimate and not have to pay the extra charges. So my nice simple $259 pickup turned into almost double that at $503 plus tax, and I wasn't given any clear explanation, justification, or option. Don't trust them!”

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Thank you for your comments. We appreciate all customer feedback and have ensured to forward yours on to management for further review.

“Excellent service by the team on Wednesday April 19, 2023. Said they would be here at 8AM they were. Very efficient in removing large items from the house....well done....this is the third time we have used the services of Just Junk they are great.”

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“We recently had to empty the apartment of a dear friend who passed away. Just Junk employees were awesome, they removed everything in a very timely manner, in spite of having to go up and down stairs. I highly recommend them.”

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“These guys made my day…they are cheerful, friendly, efficient, hardworking, and they took away all the stuff…money extremely well spent…”

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“Matt/Braydon/Morgan did a great job. They called, came on time, explained service and charges and got to work. No muss no fuss and even took a couple of extra pieces. Top level service guys. Thanks.”

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“These two men Ryan and Hudson were great. They call me 15 minutes before arrival, it gave me a chance to wake up Ha! What professional they are. I had 6 individual carpets to be remove. They did it in no time. They worked well together. Wow I was totally impressed. Thank you for sending these two men they made my day. Suzanne Hebert Elie.”

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Just Junk is rated 4.8 based on 3,477 reviews