Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,477 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Showed up on time and removed everything quickly.”

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“JustJunk was great! Booking was easy, and the estimate tool was really helpful and accurate. Two friendly and professional guys showed up and hauled the junk away in minutes. Would use again!”

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“Great team!”

Just Junk 5 star review on 29th August 2022

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“Fantastic service, great staff!”

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“Great experience with the Just Junk team. Thanks a lot for helping us.”

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“Excellent customer service!”

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“Great service!”

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“Easy to book, convenient times available with little notice, good communication, on time, friendly, fast and fair pricing”

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“Very friendly team. Reasonable price. Good communications and on-time as expected. Damage caused to a door during removal of items from apartment. Not noticed until after the team left. No recourse, but disappointed.”

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“It was easy and stress free. They were in and out in less than 15 minutes. Arrived in the allotted time slot. Just great service all around.”

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“Bait and switch tactic: Rep tells me over the phone, after I described a VERY SIMPLE fridge removal job (live on one level, very short and easy route to front door) that the cost would be between $129 and $149 plus tax. She said the exact price would be given upon arrival of the crew. I had two other firm quotes for $149 but chose Just Junk because they could pick up the same day. Shortly after arrival, one of the crew said the cost would be $199 plus tax with no explanation.... a 33% increase over the max estimate given. I told the guys to leave and that I'd choose another pickup company. Well, they got back to $149 in a hurry, realizing that their greed had almost cost them the deal. Pretty shabby, unethical treatment imho. Watch out for these guys and their 'bait and switch' tactics.”

Helpful Report

Hi Bob, and thank you for your feedback. We always appreciate customer comments and have ensured to forward yours to management. Regarding our pricing, JUSTJUNK® policy dictates that ranges are not to be provided by our Customer Service representatives over the phone, while a single “ballpark” number may in some cases be provided. In the frequent review of our calls, and in adherence to our call guidelines, this remains the case with all of our customer service representatives. As such, all final pricing is confirmed by the truck teams as they arrive and see the item(s) they will be removing, and all quotes come with no charge or obligation.

“Just had Sam and Clark here to remove some Junk. Wow, so polite, so professional and so kind. They were quick too. This is the second time I have used this service and I highly recommend it for all your junk removal needs.”

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“I would not recommend this company. Rent your own truck for less than half the price. I was way overcharged. Buyers remorse.”

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Thank you for your feedback, we take all customer comments very seriously and, as such, have ensured to forward yours on to management for further review.

“This is the third time I have used the services of "JustJunk", and will continue to use their service when needed in the future. Brenden and Richard were terrific! They kept me informed at all times, as they were running late. They are so friendly and polite, and super efficient. Thank you Brenden and Richard!”

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“Service was excellent, starting with Alyssa in Customer Service. Junk pick-up was the same day we called. We were given a window between 12:30 and 2:30 and advised we would be called 30 minutes in advance. We were called 40 minutes in advance. TK and Tiger were our Removal Men. They were excellent!! Quick, efficient and friendly. I must add that this was the hottest day of the year. Price was decent. We will DEFINITELY use Just Junk again and refer them to anyone that mentions junk removal.”

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“Had Jeff and Tyler come in to remove 20 years worth of junk all over our house (attic, bedrooms, basement, etc) in under 6 hours. They were extremely professional, hard-working, easy to work with, and were completely happy to help out. Pricing was also reasonable given the amount of work that was required. Thanks!”

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“These guys were Top notch, they helped move several loads from my mom's home to sell. They are hard working, polite, and efficient and reasonably priced. I am in the service industry myself and excellent service makes all the difference! Thank you! to everyone for the great expereince.”

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“I had a situation with movers who left furniture in fire exits, so I called just junk to remove it. They were extremely professional, friendly, and efficient. I would 100% recommend the company without hesitation in the the future.”

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“Great experience. Michael and Justin were very polite, showed up when they said they would and took my old couch away. I will definitely be recommending their services. Thanks guys !!!!!”

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“Robin and Aaron removed an old king-size bed from our house on July 19, 2022. They were wonderful and did it so easily, carefully and with a sense of humor. We were very appreciative of their courtesy, sense of humor, and efficiency. We will be calling again to remove some unwanted items. Thank you so much, Robin and Aaron.”

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Just Junk is rated 4.8 based on 3,477 reviews