“Emailed the store before purchase with a few questions and to arrange to have the headset installed prior to despatch as I don't own a headset press.
Staff were helpful and installed a Hope pick n mix headset for me on the frame.
Took a couple of days longer for delivery than advertised but otherwise no complaints.”
“Great quick service and always kept up to date with delivery etc. And the best price on the Web nothing I no to complain about! Loving the new bike! Cheers.”
“Had a little trouble with the delivery guy forgetting to put my bike on the van but that was down to the driver . As far as the just mountain bike team go they were amazing ... I needed the bike for that weekend so I took the journey up and ended up being compensated greafully for the driver's mistake. Bike was great no hassle . overall 8 / 10 and will use these guys again .”
“Very pleased with jmtb very helpful and i love my bike its great
im very impressed with my chamelelon LS all i do is smile when im out on it best thing I've brought for a long time so top marks ?????”
“Received my bike and all I had to do was put my handle bars pedals and wheel on and off I went. Great customer service helping me pick the right size even though I gave them the wrong measurements in the first place, they let me change the bike. Also they gave me 0% finance on a bike I wanted which my local dealer would not.
Thanks
James”
“I purchased a mega tr pro 2014 from the guys at just mountain bikes. They not only matched chain reactions price with the discount code but gave me free pedals as well. As promised the bike arrived in 4 working days. Communication was great. No problems when I tried to call and speak to someone. Opened the box and found 2 free tools which was a nice touch too! Thanks fellas. Would use again for sure *****”
“Bought a nukeproof bike I had wanted for years. Great price. Had to wait an extra couple of day as it came from nukeproof. Checked and sent out the same day the guys at just mountain bikes recieved it. No big deal. Finance available on any bike means they got the sale. My mate is scanning the site just now looking for his new bike. Keep it up guys. Very happy customer”
“On the comformation email. It said 2-3 working days. It took a week to come. Had no email saying it would be longer, i had to chase up progress on the bike. To which i had the option to pay next day delivery to receive the bike on the saturday as i wanted it for sunday. I had an email off them on the saturday morning saying dhl have let them down and that they are having trouble with them at the min. (So why use a delivery company that are leting you down???) the only poistive thing about it they refunded my money for the next day delivery”
Very sorry but as yes the TNT driver in our area has just recently left this has been causing us some issues due to agency drivers and to compound this they failed to carry out a Saturday delivery for you which we specifically requested. We are now looking into an alternative courier.
I would have thought the amazing deal you have on a great bike we took the time to fully inspect and carefully repackage would be some sort of positive for you.
Adam.
