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justanswer.co.uk Reviews

1.2 Rating 224 Reviews
4 %
of reviewers recommend justanswer.co.uk
1.2
Based on 224 reviews
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 30th November 2022
C Francis
justanswer.co.uk 1 star review on 29th July 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
Scam site. Unclear with charging. No calls backs when they are promised. Silent monthly charging. Do not give them your card details
Helpful Report
Posted 2 years ago
Hi money was taken out of my account the, this time without my knowledge when I spoke to customer services, they were wonderful. Thanku just answer vets
Helpful Report
Posted 2 years ago
Do Not Use this service they charge to join fair enough. Then a lawyer contacted me and wanted £50 for first call I decided to opt out then few weeks later found £50 taken from my account on 2 separate occasions total scam dont use
Helpful Report
Posted 2 years ago
They automatically open an account for you. Go to ‘my account’ then ‘membership’ then ‘cancel membership’ after prompts press confirm.
Helpful Report
Posted 2 years ago
JUST ANSWER TOOK MY INITIAL £5 PAYMENT THEY COULD NOT ANSWER MY QUESTION MONTHS LATER I SAW MONEY WAS BEING TAKEN FROM MY BANK ACCOUNT BY THEM TO THE TUNE OF £50 THEY TOOK £250 FROM MY ACCOUNT AND I CANNOT GET HOLD OF THEM TO GET MY MONEY BACK....DO NOT GIVE THEM YOUR BANK DETAILS ALSO GOOGLE PUTS THEM AT THE TOP OF THEIR SEARCHES?????? WHY WHEN THEY KNOW THEY ARE CRIMINAL JUST ANYTHING IS BACKED BY CHINA...
Helpful Report
Posted 2 years ago
I answered the Legal Assistant's questions and agreed to pay. I was asked the same questions again by the Solicitor but with longer pauses before responding. His one suggestion was useless and he would have realised this if he had bothered to read my initial responses (a mere 52 words!)
Helpful Report
Posted 2 years ago
Don’t waste your time or money utter rubbish. Cancelled trial £5 7 day period within 24 hrs. So called expert advice was pathetic even though the relevant information was posted they kept quoting wrong models and diagnosis. £5 would have been better donated to charity good bye.
Helpful Report
Posted 2 years ago
It is scam
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Posted 2 years ago
They promise to answer your question for $1.00, then charge you $51.00 immediately... then $50.00 every month until you find the charge and call them to stop it! This is criminal and I have contacted the BBB. For anyone reading this STAY CLEAR of this company!
Helpful Report
Posted 2 years ago
I've had 59 euros removed from my account with an automatic membership which I never signed up for. I now cannot contact them and they are not replying to my emails, does anyone know how to contact them another way? As I've seen on here Im not the only one to be tricked into this.
Helpful Report
Posted 2 years ago
still sitting here waiting for my initial question to be answered after TWENTY MINUTES......do not give these jokers your card details like i stupidly did
Helpful Report
Posted 2 years ago
I just wish I had read all these reviews before I contacted you. Have you got someone in the company who just presses a button and sends out the same text over and over - I received the same one 10 times. After agreeing to speak to an expert I received a printout but no call back even though you have my mobile number. I was told all your experts were busy and I could continue to keep in touch by text. All my texts were ignored so no joy there either. There seem to be some underlying charges as well. Also you seem to be very refund shy. My experience with you has been terrible and I will never ever use you again.
Helpful Report
Posted 2 years ago
It's a question of whether this from a US site or a UK site. They charge you a membership automatically without authorization. Do not use.
Helpful Report
Posted 3 years ago
The way I was enticed into the site was almost fraudulent. Do NOT give them your bank details. The answer I was given was in fact no answer and offered a repair costing more the the price of the microwave. Worse still, discovered several months later I was locked into a monthly contact paying £30 per month. I only discovered this months after the first amount was taken, and then had to find out how to stop the payment. If you have debit card sum charged by HOME REPAIR JA it is this company. To my mind this is little better than a scam and they have stolen a considerable sum of money. BEWARE!
Helpful Report
Posted 3 years ago
Bad Experience. Tried to take money for poor service but repaid me the first time, now refusing and keeps taking it each month because they said I didn’t cancel.
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Posted 3 years ago
Your company are fraudsters I had a bad experience back in March and you repaid my money and supposedly cancelled my account, but every month since you have taken £50.00 but will not repay it.
Helpful Report
Posted 3 years ago
Absolutely terrible service The experts on here are great but the website and the service from just answer is shocking!!! I struggle to think of how they could have dealt with the issues any worse. A comedy of errors from not being able to post a question in UK law category, to not being able to accept a call proposal from an expert, to being cut off... The list goes on. Can't retrieve a call proposal after you've closed the pop up and the sender isn't able to resend it. After waiting on hold for a considerable period the guy who answered told me to wait for the pop up to come back. I told him that I've waited a day already he just repeated please wait 15 mins...? Pop-ups don't randomly reoccur.. update 25.10.21 the just answer website asks me to input my number for a call but when I do it tells me my number in invalid! So now I'm paid for a call that I can't have. Useless!!!
Helpful Report
Posted 3 years ago
Do not use. They never answered my question even after waiting 45 min. That's not really asap is it.
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Posted 3 years ago
It's not just me when I look into the reviews, many people have been ripped off by their membership fee. They say the fee is £5 for a question, but they don't make it clear that there will be a direct debit for the membership of £50/month after a week. Even if you don’t login into the account, they will take money from your account. Stay well away
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Posted 3 years ago
Its a scam please avoid it, it complete scam is there to take money out of your account, I canceled my memebership it took 45 euro, even when I confirmed I cancelled, it repeatedly taking money out of the account. I thank when again on my profile to cancel the website has remeoved the part where I cancel my account the site is scam, the lawyer are good, but site itself is scam, I highly recommend dont use it, or block them, after you have used them for trail
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Posted 3 years ago
justanswer.co.uk is rated 1.2 based on 224 reviews