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justjap.com Reviews

4.9 Rating 871 Reviews
96 %
of reviewers recommend justjap.com
Company Reviews Product Reviews
388
 Metrics
4.9
Based on 871 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Chris Bertram
Verified Buyer
“The intercooler popping did not fit the car at all don’t buy this product Seller wouldn’t help me with a refund, and it was for a customer stay away from just Jap parts”
Helpful Report
Posted 8 months ago
Dear Chris, Thank you for bringing this matter to our attention. We appreciate your feedback and the opportunity to address your concerns. After careful consideration, our team has determined that we cannot process a return or refund for the piping kit due to the reported damage (scratches and bends) that occurred during installation. We take pride in the quality of our products, and this particular kit has been successfully used by many of our customers. We understand that your customer attempted a self-installation, which can sometimes lead to challenges. To better assess the situation, we would greatly appreciate if you could provide photographs of the installation and the piping kit. This visual information would help us offer more specific guidance or support. Please note that while our piping kit is designed to be compatible with the front mount intercoolers we sell, and as only a piping kit was purchased, we cannot guarantee a perfect fit with intercoolers from other manufacturers due to variations in size and design. We remain committed to customer satisfaction and would be happy to discuss any further questions or concerns you may have. Please don't hesitate to reach out if you need additional assistance. Best regards, JustJap Management
Posted 8 months ago
Mitch Burke
Verified Buyer
“Never received goods? 😕 money paid and received a $20 refund for $200 plus purchase”
Helpful Report
Posted 11 months ago
Nathan Calabro
Verified Buyer
“The cooling pro r34 gtt radiator I bought was the worst quality I could imagine, hammer marks, dents, scratches, sharp edges I've cut myself on, some welds have eaten away material causing a sharp edge. For another $100 I could have got a phoenix stealth radiator and I'm so disappointed I didn't”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Poor service 5 weeks over due yes that is an extra 5 weeks to the already 12 weeks back order. Terrible email responses even told to email their supplier. I get that things happen but the response was slow and unapologetic.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Bumoer didn’t fit on the car properly False advertising”
Helpful Report
Posted 3 years ago
Hi, There is no issue with fitment as we have sold plenty of these for years, please give us a call on 02 9545 0532 regarding fitment.
Posted 3 years ago
Chase Hobson
Verified Buyer
“Say they have have items available within 1-2 days only to receive an email saying it’s over a month before they can get them, Failed to ever reply to my follow up emails, Website availability never changed after them knowing it was 1-2 days and being told from multiple people that’s just how they operate with 100s of product. If I had my time again would give my business elsewhere.”
Helpful Report
Posted 3 years ago
Daniel Bui
Verified Buyer
“Bad customer service”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“You wouldve had a loyal customer...”
Helpful Report
Posted 3 years ago
George Verikios
Verified Buyer
“I ordered a Nismo LSD for my car based on advice I received from justjap. When it came to install it it did not fit. After which I was told by justjap that the diff I ordered does not fit my car. Now I have to send it back. I have received no apology and no offer to pay for the return shipping. This is not what I consider good customer service.”
Helpful Report
Posted 3 years ago
Hi there Sorry for the error we can definitely assist you with return freight please email us at sales@justjap.com
Posted 3 years ago
justjap.com is rated 4.9 based on 871 reviews
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