Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

“BUYER BEWARE!!! Horrible customer service, I called and left several voicemails and emailed every single email address I could find because despite paying for expedited shipping it took a month to receive my order. I didn't get a single response to my attempts at communication. If I could give negative stars I would. How convenient when Bizrate asked for my review there was an error.”

Helpful Report

Posted 4 years ago

Hi Julie, Thank you for taking the time to leave a review. I extremely apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Still haven't recieved my order. They haven't replied to my emails or calls.”

Helpful Report

Posted 4 years ago

Hi Cayleigh, Thank you for taking the time to leave a review. Per my previous email to you, I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“Never recieved my order. Ive emailed and called with no response.”

Helpful Report

Posted 4 years ago

Hi Cayleigh, Thank you for taking the time to leave a review. I extremely apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Just alllll the others I got scammed! DO NOT ORDER FROM THIS COMPANY!!!! You will not get what you pay for!”

Helpful Report

Posted 4 years ago

Hi Don, Thank you for taking the time to leave a review. I extremely apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order has already been delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Have not received my order from April 16, 2020. No one will answer my emails. I even called...no response. I think I got scammed!!!!! I finally received my order a month later...May 20th.”

Helpful Report

Posted 4 years ago

Hi Grace, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“I ordered on April 27th. It said 3-5 days shipping and I started freaking out after over a week and still had not shipped! Finally on May 6th I get an email that it had shipped and I just received my order today, May 8th. I’m so relieved I got what I ordered but would never order through them again. I thought for sure I had been scammed because it took sooo long to get what was supposed to take 3-5 days.”

Helpful Report

Posted 4 years ago

Hi Keith, Thank you for taking the time to leave a review. I extremely apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“You know what went wrong.... I have emailed and called 6 times with no response. Since I payed with PayPal maybe they will shake you people awake. Maybe even not allow you to use PayPal for payment.”

Helpful Report

Posted 4 years ago

Hi Galen, Thank you for taking the time to leave a review. I do apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order paid via PayPal was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“this has got to be a scam do not order from these people they steal your money!!! i have called and emailed i paid extra for 1-2 day shipping they took 168$ out my bank acct and sent me one item that was 16.99 this has been almost a week ago!!”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you for taking the time to leave a review. I’m extremely sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Great improvement. Love the products and selections. The company struggled during the early days of COVID but now have their processes refined and my last order shipped as scheduled and I received good tracking emails.”

Helpful Report

Posted 4 years ago

Hi Scott, Thank you for taking the time to leave a review. I extremely apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“I ordered April 29th Recieved email that is was being shipped . Funny USPS has never received this. So I believe this is a scam. I am alerting my bank to this.”

Helpful Report

Posted 4 years ago

Hi Brenda, Thank you for taking the time to leave a review. I do apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Scam alert!!! Taking people’s money and not sending what they ordered! I’m so mad I wasted my money and time! Taught me to research a company before I order in the future so this never happens again.”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to leave a review. I'm unable to pull up records under your name and it seems like there's no verified purchase as well. Nonetheless, I’ve gone ahead and sent you a quick message to get this resolved. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Same as most of these other reviewers, I ordered over a week ago, paid for rush processing, and haven’t received my product or any response from the company via multiple attempts, phone and email. Spent over 100$ first time from this site, and getting no help from the company. I am definitely thinking this is a complete scam. They bombard me with emails offering promotions and asking me to write review for a product I haven’t received.”

Helpful Report

Posted 4 years ago

Hi Daniel, Thank you for taking the time to leave a review. I’m extremely sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Dispute the charge!! That's what I did Friday and what would you know, my order shipped today! Now let's see if I actually get my order.”

Helpful Report

Posted 4 years ago

Hi Isabell, Thank you for taking the time to leave a review. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Ordered some product April 24, paid for rush delivery , but because of the Pandemic was delayed , the great people at Mindful understood and helped out !! Thank you for your great service !!!!”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you for taking the time to leave a review. I apologize for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“I really don't like that i cant reach anyone or talk to anyone. I place order April 23rd. Big ole lie ! Order delivery 3 to 5 days. I am not pleased. I swear i hope i didnt get ripped off. Im like what the hellllll. I dont want no store CREDIT!!!! I WANT MY MONEY BACK ON MY CARD!!! I DONT EVEN WANT YOUR PRODUCTS NOW. PLEASE. STOP SENDING ME ADVERTISEMENTS OF MORE PRODUCTS TO BUY WHEN YOU CANT DELIVER MY ORDER. SOME NERVE!!”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you for taking the time to leave a review. I’m extremely sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“I placed an order on April 22nd, I haven't received an email saying my order has even shipped. I've called numerous times and sent multiple emails, I've gotten zero response from the company. I've opened a claim dispute with PayPal to hopefully get my money back. I will never buy from this company again and I won't recommend them. Shitty company, don't spend your money here.”

Helpful Report

Posted 4 years ago

Hi Isabell, Thank you for taking the time to leave a review. I’m extremely sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“I placed an order on April 21st and have not received it or any email letting me know when or if it is shipping out. I have sent many emails and have tried calling your customer service. This has been an ongoing problem. My original order was in February and was out of stock. I have placed several orders after that with each of them being out of stock and receiving gift cards in place of a refund. I am extremely disappointed with the lack of care you guys have with your customers. I would appreciate my order being fulfilled or refunded back into my bank so I can take my business elsewhere.”

Helpful Report

Posted 4 years ago

Hi Natasha, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“My order was supposed to come 3 days ago. Still no shipment email. Have been contacting via phone and email multiple times and still no response. Highly disappointed!!”

Helpful Report

Posted 4 years ago

Hi Alyssa, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking your order was already delivered I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“DO NOT WASTE YOUR MONEY HERE!!!! I find it absolutely ridiculous how unprofessional this experience has been, despite me spending a decent amount of money on their products. How in the world are they a functioning business? Their website lies saying they email back within 24 hours. I’ve been reaching out to them all week via email AND phone without any response!! My purchase was supposed to arrive 2 days ago and I have yet to receive an email on its status!! IS THIS A SCAM?!”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to leave a review. I've gone ahead and checked and it seems like there's no verified purchase under this email address. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“IS THIS A SCAM?! My order was supposed to be delivered 2 days ago and I still haven’t received an email on it’s status. I’ve emailed and left voicemails all week, but still have not heard back from anyone!! This absolutely ridiculous. DON’T BUY FROM HERE!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Denise, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking your order was already delivered I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Mindful Reviews