Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my package! I ordered this item about a month ago. The last day I received any delivery updates was 11days ago. I’m very unsatisfied! I spent $70 for nothing.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for posting and letting us know of this. I am very sorry to hear that you still haven't received your order. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I still haven't received my order the last i checked it was going back and forth to LA GRANGE IL.”

Helpful Report

Posted 3 years ago

Hi Sharon, Thanks for letting us know of this. I am very sorry to hear that you haven't received your order yet. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“Excellent delivery.”

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Posted 3 years ago

Hi James, Thanks for your honest review. Rest assured we will do our best to continue improving our products and providing you with an amazing delivery experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I let them know I didn’t get a charger with my bunny vibrator and they are sending out a new one with the charger that was awesome”

Helpful Report

Posted 3 years ago

Hi Maryann, Thank you for the positive review. I’m glad to hear that the issue with your order has been resolved right away. We will make sure to continue to provide you with the best customer service experience. Please do not hesitate to let us know if you have any questions or concerns. We're available 24/7! Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Very good”

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Posted 3 years ago

Hello Dana, Thank you for sending us your kind review. I'm glad to hear that you are satisfied with your recent purchase. Mindful will continue to offer the best quality products and services. Feel free to let us know if you ever have any questions or concerns. Best regards, Betty Mindful Customer Experience Team

Posted 3 years ago

“❤❤❤❤❤❤ love everything”

Helpful Report

Posted 3 years ago

Hi Nina, Thank you for sharing your review. I am delighted to learn that you had a good shopping experience with us Should you have any questions or concerns, please do reach out to us as we are available for you, 24/7! Best regards, Brenda Mindful Customer Experience Team

Posted 3 years ago

“The insertable portion of the toy could be longer. The vibrator could be stronger. After they heard my issues, they offered a generous deal to make a first-time customer happy.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that you’re not completely satisfied with your new toy. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“1st order showed up in a timely manner, 2nd order has been 16 days and still no product. However, they gave me a full store credit for the delay! I get that there are glitches sometimes, but a good company makes it right...and they did!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you have not received your 2nd order yet. We value customer satisfaction and we wanted to make things right. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Delivery took far too long...in my opinion.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that your order arrived longer than expected. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“I received a previously opened package. I’m a little grossed out and considering returning it. The company and delivery experience was otherwise very discreet and professional.”

Helpful Report

Posted 3 years ago

Hi Erica, Thank you for posting an honest feedback. I am very sorry to hear that your item arrived open. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“didn't work as good as I had hoped...”

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Posted 3 years ago

Hi Tatyana, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you're not happy with your purchase. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“The item did not match the dimensions listed, it was less than half the size. Luckily I was given a refund and the customer service rep was very polite & helpful. (Shelby White). She asked me to take it out of the packaging, measure it, and send her pics. Later, after our correspondence, I was glad I had gotten the refund because I tried turning it on to see the intensity for a possible future purchase....as it turns out, it didn’t work properly anyway, so I was very glad I’d gotten the refund. Her helpfulness made me want to try ordering again, but not after I saw that the item didn’t even work. Thanks.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for posting honest feedback. I am very sorry to hear that you’re new toy is defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“It takes to long to get your order, I haven't even gotten my last one”

Helpful Report

Posted 3 years ago

Hi Dan, Thank you for posting an honest feedback. I am very sorry to hear that you have not received your order yet. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up wit a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“This is very good in the skin the feel is enjoyable. This’s my first time of using a toy sex . But this I enjoyed it like the real thing.”

Helpful Report

Posted 3 years ago

Hi there, It’s so nice of you to leave a positive review. I’m glad to hear that you are satisfied with your new toy. Rest assured that we will continue top-notch products and discreet shipment. For further questions or concerns about our products, please don’t hesitate to contact our customer care team available 24/7 via phone and email. Kind Regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Yet to receive the product.”

Helpful Report

Posted 3 years ago

Hi Timothy, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you have not received your order yet. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Great service excellent team members”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your review. I am sorry to know that the delivery of your item is not favorable. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 3 years ago

“I recieved my package today. Took a long time to get in the mail, but worth the weight.”

Helpful Report

Posted 3 years ago

Hello Tamara, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase has not reached you yet. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 3 years ago

“Awesome products!!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving your honest review. Rest assured we will do our best to improve and widen our product selection and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“Ordered a toy 2 weeks ago. Still have not received it.”

Helpful Report

Posted 3 years ago

Hi Duane, Thank you for bringing this to our attention. I am very sorry to hear that you still have not received your order. Customers can usually post a review once the product was already delivered. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I bought the butterfly device and it's one step away from being useless and ineffectual. I would NOT purchase it again. From Anna Ray-Jones, a first-time buyer.”

Helpful Report

Posted 3 years ago

Hi Anna, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you're not happy with your purchase. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

Mindful is rated 4.0 based on 2,396 reviews