Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the time I placed my order till I got it was perfect.”

Helpful Report

Posted 4 years ago

Hello there, Thank you for leaving a wonderful feedback. I am glad to hear that you had a great shopping experience with us. We will surely continue to work hard in order to provide you with the best products and great shopping experience. Please do not hesitate to let us know if you have any questions or concerns. We're available 24/7! Best regards, Shelby Mindful Customer Experience Team

Posted 4 years ago

“Fast delivery very nice”

Helpful Report

Posted 4 years ago

Hi there, It's so nice of you to leave a great review. We are am glad to hear that you received your order promptly. We will make sure to continue to provide you with prompt delivery services. Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

“The site is very user friendly and informative. The articles and info are great :)”

Helpful Report

Posted 4 years ago

Hi Chanda, It’s so nice of you to leave a positive review. I’m glad to hear that you had an easy time navigating our website. Rest assured that we will work hard to provide you with a user-friendly and informative site. :) For further questions or concerns about our products, please don’t hesitate to contact our customer care team available 24/7 via phone and email. Kind Regards, Shelby Mindful Customer Experience Team

Posted 4 years ago

“I give it 4 stars only because my disinfectant spray didn't come with it's clear plastic cover. It looked like someone just dumped it in the bag. The purple part wasn't even attached. I had to put it back on. But other than that I have enjoyed all my products before my last purchase which was this spray bottle. Thank you, Mindful. :-)”

Helpful Report

Posted 4 years ago

Hi Natalia, Thank you for leaving a great review. I am sorry to hear about the disinfectant spray you received. Please reach out to us via email and we will assist you any way we can. Please do not hesitate to let us know if you have any questions or concerns. We're available 24/7! Best regards, Shelby Mindful Customer Experience Team

Posted 4 years ago

“Broke day one”

Helpful Report

Posted 4 years ago

Hi there, Thank you for letting us know about this. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Outstanding service, products as described and high quality and the Grab Bag is outstanding.”

Helpful Report

Posted 4 years ago

Hi Sherry, Thanks for your honest and wonderful review! This warms our hearts! Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Shipping was not correct. I paid for two day shipping and didn't get it until six days later. WON'T do business with them anymor”

Helpful Report

Posted 4 years ago

Hi Jason, We appreciate you letting us know of this. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Just what I ordered.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your honest feedback! Rest assured we will do our best to improve our products and continue to provide you with a terrific shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“I didn't receive the full refund when I wanted to make a return.”

Helpful Report

Posted 4 years ago

Hi Stella, Thanks for bringing this to our attention. I am very sorry to hear that you weren't refunded correctly. Let me take a look at this and send you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“I think the size and speeds are okay but not what I expected.”

Helpful Report

Posted 4 years ago

Hi Ethel, Thank you very much for posting this. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Too expensive for it’s poor quality”

Helpful Report

Posted 4 years ago

Hi there, Thank you for posting honest feedback. I am very sorry to hear that you think the quality of our products is poor. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Great to have a company as professional as these people, I would gladly recommend them.”

Helpful Report

Posted 4 years ago

Hi Ken, We're thrilled to learn about your compliment. We will keep this in mind. Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Mindful was the first place that we purchased adult toys from. The whole experience was great - products had pictures and excellent descriptions, really made me confident in our purchase. Shipping was quick and discreet. Will be visiting Mindful first next time we need something.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for this detailed review. This kind of feedback is what keeps us going! Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“sadly it wast not as good i hope. If i had known i would have got something better.”

Helpful Report

Posted 4 years ago

Hi Michael, We appreciate your honest feedback! I am sorry to hear that you seemed not satisfied with your toy. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“First I didn’t receive my order. UPS was supposed to deliver it. They gave it to the postal service because they couldn’t find my address. Postal service told me that they had returned it back to sender because my address was incomplete. No one seems to be able to help me. So I don’t have my order and I lost out $200.00 plus I paid over $15.00 for shipping. It been over a month. I’m not really happy and I’m a first time buyer.”

Helpful Report

Posted 4 years ago

Hi Lehua, Thank you for posting honest feedback. I am very sorry to hear that you're unsatisfied, upon checking, you have entered a different address which made your order sent back to us. We're still waiting for the package before we can ship a new one for you. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“I was expecting something with a little more intense vibration, so this particular toy did not do anything for me- I can get myself off quicker than the toy I bought...but the lube was nice!”

Helpful Report

Posted 4 years ago

Hi there, We appreciate your honest review. I am very sorry to hear that you seemed unsatisfied with your purchase. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“I never made this order...”

Helpful Report

Posted 4 years ago

Hi there, Thanks for writing in. I'm not sure I fully understand your issue so I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“I ordered a bra on about two months ago and I still don’t have it”

Helpful Report

Posted 4 years ago

Hi Ashely, Thank you for posting honest feedback. I am very sorry to hear that you still have not received your item. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Very pleased with it. The cord may become a problem my getting ripped out or damaged.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback! I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

“Terrible customer service and still waiting for a refund that I was primo by two different workers and never received. Called back to check on it and never got a response. Has been over a month already. Awful company to do business with”

Helpful Report

Posted 4 years ago

Hi Luiza, Thank you for posting honest feedback. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 4 years ago

Mindful is rated 4.0 based on 2,396 reviews